American Express

General

• Provide excellent customer service by addressing inquiries and concerns related to customer accounts
• Manage collections activities for assigned accounts, including timely follow-ups and appropriate customer contact
• Assess and understand customers' financial situations to offer appropriate hardship solutions
• Monitor and manage assigned accounts to ensure accurate records and timely action
• Ensure all collection activities are documented accurately and thoroughly in company systems
• Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices
• Service the Consumer & Small Business segment for Australia & New Zealand
• Adhere to credit policies, support appropriate customer outcomes, and minimize losses

Team Member, Credit & Collect

Operations

• Support the Global Litigation & Investigations Team and the Global Legal Order Processing Centre of Excellence
• Support end-to-end processing of third-party legal orders for the India market
• Open legal matters in the case management system and route them to the correct workstream
• Assess the validity of legal requests in accordance with American Express procedures
• Prepare correspondence to issuers of legal requests
• Evaluate legal requests, research accounts, and identify responsive documents
• Retrieve documents and prepare responses in accordance with applicable laws and American Express procedures
• Comply with US and other applicable country laws and American Express procedures
• Provide document support for India litigation requests and perform other duties as required

Operations Support

Full-stack Engineer

• Lead the design and delivery of complex Salesforce solutions, integrations and platform capabilities from requirements through production
• Provide technical leadership and architectural direction, translating business needs into scalable, maintainable and secure solutions
• Own solutions end-to-end, identifying dependencies, technical risks and trade-offs and driving them to resolution
• Lead technical design discussions and influence decisions across Product, Engineering, Architecture and partner teams
• Mentor and guide engineers through technical coaching and code/design reviews
• Remain hands-on with development, code quality, testing, automation, observability and engineering best practices
• Drive Salesforce platform modernization and simplification, reducing technical debt and improving scalability and maintainability
• Improve CI/CD, developer productivity, automation and engineering processes
• Evaluate and champion new Salesforce capabilities and technologies
• Navigate ambiguity and drive alignment and resolution across teams
• Promote inner sourcing, reusable capabilities and engineering practices across the technology organization

Senior Software Engineer

Manager

• Serve as Auditor in Charge on low-risk audits and manage engagements end-to-end
• Plan audit projects, define objectives and scope, and coordinate with control groups, external auditors, stakeholders, and regulators
• Conduct L1 reviews and serve as the primary audit client contact
• Analyze audit results and documentation and synthesize audit findings
• Lead audit client meetings and walkthroughs
• Develop test steps, audit findings, and audit reports according to IAG policies and procedures
• Guide validation and execution of corrective actions and Management Action Plans
• Support business monitoring by tracking key metrics and identifying control issues and trends
• Monitor industry trends, external news, and regulatory changes and assess their business impact
• Delegate tasks and guide auditors in risk assessment, control design evaluation, and audit testing
• Review work papers and provide feedback
• Coach, teach, mentor, and develop less experienced colleagues and co-sourced resources
• Conduct post-audit feedback discussions
• Guide proactive communication of task status, roadblocks, challenges, and potential solutions

Audit Manager

AI Engineer

• Develop and optimize AI/ML models for integration with production environments
• Build and enhance scalable, efficient data pipelines for AI processing
• Participate in designing and reviewing AI architectures aligned with enterprise standards
• Implement model monitoring and evaluation techniques to improve system performance
• Ensure AI solutions meet governance, security, and compliance requirements
• Support and troubleshoot AI models and data processing pipelines in production
• Collaborate with product and business teams to align technology initiatives with business objectives
• Develop and integrate production AI system components, including ML models and LLM-based services
• Contribute to model training pipelines, inference services, and retrieval workflows
• Apply enterprise standards for observability, safety, and compliance

AI Engineer – Global Infrastructure

• Supervise and mentor AI Engineers and cross-functional colleagues on tasks and projects
• Integrate AI models into production systems in collaboration with cross-functional teams
• Monitor and ensure compliance with model governance, security, and compliance standards
• Guide and support junior AI engineers
• Design and develop AI/machine learning frameworks for large-scale data processing, prompt engineering, and generative AI
• Apply machine learning algorithms to prompt engineering and natural language processing problems
• Translate complex business requirements into AI/machine-learning-driven solutions
• Build and optimize Big Data pipelines and AI-based systems to automate business processes
• Implement natural language processing models to classify and analyze complex business text data
• Establish machine learning operations pipelines for scalable model deployment, monitoring, and maintenance
• Design and evolve distributed AI systems integrating models, LLMs, and data services
• Develop multi-stage retrieval pipelines, autonomous workflows, orchestration frameworks, and system-level evaluation
• Establish standards for AI reliability, safety, explainability, observability, and regulatory compliance
• Collaborate with product and business teams to align technology initiatives with business objectives
• Manage complex tasks, influence technical areas across multiple teams and projects, and make critical decisions affecting project success and operational efficiency

Senior Agentic AI Engineer II – Global Infrastructure

Product Manager

• Lead, mentor, and develop a team of product managers
• Develop and articulate product vision and strategy for Bill Payment aligned with enterprise goals
• Identify and communicate initiatives driving experience improvements, cost efficiency, and risk reduction in Bill Payment
• Guide creation and maintenance of product roadmaps aligned with business objectives and customer needs
• Oversee market research on industry trends, customer needs, and competitive landscape
• Foster innovation and continuous improvement within the product management team
• Ensure data-driven insights inform market opportunities and product decisions
• Lead commercial engagements supporting AXP in delivering new product partnerships
• Collaborate with product development leaders to build a roadmap for payment experiences and aligned capability strategy
• Identify and prioritize payment-related experience improvements and features
• Support investment planning and partner engagement across lines of business

Director – Digital Product Management

Product Marketing

• Lead end-to-end internal management for global launches of new digital payment and membership products, specifically in the Web3 space
• Serve as project manager across Amex Digital Labs and partner teams to guide products through Amex reviews and approvals
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing are optimal
• Develop project trackers and overview decks, maintain project update meetings, and communicate product strategy, value proposition, and project updates
• Anticipate risks and issues and ensure mitigation planning is in place
• Improve processes, develop toolkits and resources, and reengineer activities to increase agility and speed to market for Web3 products
• Communicate program strategy, direction, process improvements, and policy changes to stakeholders
• Lead and develop a high-performing team
• Collaborate with Product Development, Product Partnerships, Strategic Partnerships, Enterprise Strategy, Merchant, Network, and other internal stakeholders
• Balance new control design with speed to market across stablecoin and blockchain use cases
• Bolster frameworks and processes to manage and evaluate Web3-specific risks

Director, Go-to-Market – Amex Digital Labs

Risk

• Lead high-priority, cross-functional initiatives from problem definition through execution, bringing structure to ambiguous business challenges
• Partner with senior stakeholders to shape strategic direction, align on priorities, and drive decision-making across teams
• Break down complex problems into clear workstreams, timelines, and deliverables, ensuring progress is tracked and communicated effectively
• Synthesize inputs from multiple sources, including data, stakeholder perspectives, and regulatory considerations, into clear insights and recommendations
• Establish and run governance forums, including executive updates, to ensure alignment, visibility, and accountability
• Identify risks, dependencies, and trade-offs, and proactively work with stakeholders to navigate them
• Drive collaboration across global teams, adapting approaches to different markets, functions, and operating environments
• Support the design and implementation of sustainable processes, frameworks, and ways of working

Manager, Strategic Risk

Financial Crime

• Support the development and execution of the Global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural/playbook standards.
• Own and drive key KYC POA strategy and transformation workstreams.
• Translate regulatory, policy, business, and operational requirements into practical KYC strategies, business requirements, decisioning frameworks, processes, and implementation plans.
• Analyze KYC processes, requirements, merchant populations, operational performance, and pain points to identify opportunities to strengthen compliance, reduce risk, improve efficiency, and enhance merchant experience.
• Develop recommendations and future-state solutions balancing KYC and regulatory requirements with operational scalability and a frictionless merchant experience.
• Develop and maintain KYC procedures, standards, governance frameworks, controls, playbooks, and supporting documentation across geographies and business segments.
• Partner with Compliance, GMNS Product, Control Management, second line of defense, and other stakeholders to develop requirements, resolve issues, and implement scalable KYC solutions.
• Facilitate cross-functional working sessions to evaluate KYC challenges, define solutions, document decisions, and drive actions to completion.
• Monitor implemented KYC strategies and processes and identify opportunities for continuous improvement, automation, simplification, and enhanced controls.
• Stay informed of evolving KYC requirements, regulatory expectations, industry practices, and internal policy changes and assess their impact.

Senior Manager, KYC Strategy

• Surface trade-offs and sequencing choices across Product, Technology and Business teams
• Lead and track delivery of priority technology initiatives
• Lead and orchestrate Pre-PI Planning, Scrum-of-Scrums, and other cross-team planning and delivery forums
• Manage impediments, risks, issues, dependencies and resourcing needs across teams and platforms
• Establish integrated delivery and release plans across teams and platforms
• Translate product strategies, roadmaps, business priorities and customer needs into executable technology plans
• Support and strengthen portfolio governance through integrated views of priorities, roadmaps, delivery progress, dependencies, capacity constraints and key decisions
• Build executive-level communications covering delivery progress, roadmaps, dependencies, pressure points, trade-offs and key decisions
• Build stakeholder relationships across Product, Engineering, Technology Delivery, Operations and Business teams
• Define and improve approaches to demand management, capacity planning, delivery governance and tracking

Senior Manager – Digital Product Management

• Design, develop, and maintain scalable AEM Sites and DAM solutions using AEM as a Cloud Service (AEMaaCS)
• Develop AEM components, templates, Sling Models, OSGi services, workflows, schedulers, and integrations following established engineering standards
• Implement headless content delivery capabilities using AEM Content Services and APIs
• Apply AEM DAM best practices, including metadata models, taxonomy, asset organization, and governance
• Build and maintain CI/CD and automated development workflows, including AEM Cloud Manager pipelines
• Design solutions for performance, scalability, security, reliability, and maintainability across distributed systems
• Develop and maintain automated tests covering functional and integration scenarios and support performance validation
• Collaborate with cross-functional onshore/offshore teams in Agile/Scrum/Kanban environments
• Provide technical guidance, participate in design and code reviews, troubleshoot complex issues, and mentor less-experienced engineers

Software Engineer III

Security Engineer

• Design, develop, and execute test automation frameworks for web applications, APIs, and performance testing
• Perform functional, regression, integration, and release validation testing
• Develop automated test scripts using Java, Selenium WebDriver v3/v4, TestNG, and Cucumber (BDD)
• Conduct API testing and automation using Rest Assured and Postman
• Implement performance and load testing using Gatling/Karate
• Integrate automation suites into GitHub Actions CI/CD pipelines
• Participate in sprint planning, stand-ups, and retrospectives within Agile/Scrum teams
• Track and manage defects using Jira, ensuring end-to-end QA ownership
• Use ChatGPT, GitHub Copilot, Gemini, and Claude to accelerate test development and code generation, including agentic and prompt engineering skills
• Collaborate with developers, DevOps, and product teams to improve software quality, reliability, and security
• Maintain and develop code using Advanced Java and Java EE expertise

Cybersecurity Engineer II

• Develop and test software, including ongoing code refactoring and continuous improvement of code structure and quality
• Collaborate with product management and engineering to define and implement innovative product solutions
• Write code and API specifications, conduct code reviews and testing in ongoing sprints, and create proof of concepts and automation tools
• Participate as a core member of an Agile team in user story analysis, design, software development, testing, and build automation tools
• Work on a specific platform/product or on projects assigned according to demand and business priority
• Identify opportunities to adopt innovative technologies
• Use UNIX, Linux, Postman, and CI/CD tools
• Conduct user research and evaluate user feedback
• Conceptualize user-friendly solutions to complex design roadblocks
• Present and defend designs and milestone deliverables to peers and executive stakeholders
• Design, code, test, maintain, and document applications
• Review own work and colleagues’ work
• Define test conditions based on requirements and specifications
• Analyze, design, develop, test, and implement system applications
• Develop and document technical and functional specifications and analyze software and system processing flows

Marketing Analyst

• Craft real-life marketing strategies to help expand the diverse Amex network and contribute to business growth
• Engage with top creative agencies
• Drive digital presence
• Work on exciting product portfolios and partnerships and bring them to life with original ideas
• Use market and consumer data from previous campaigns
• Evaluate the external landscape
• Analyze internal data to identify trends and develop winning strategies
• Complete challenging projects aligned with the company’s strategic, operational, or financial goals
• Learn about American Express’s culture and network across diverse business units and regions

Team Member, Credit & Collect

Operations Support

Senior Software Engineer

Audit Manager

AI Engineer – Global Infrastructure

Senior Agentic AI Engineer II – Global Infrastructure

Director – Digital Product Management

Director, Go-to-Market – Amex Digital Labs

Manager, Strategic Risk

Senior Manager, KYC Strategy

Senior Manager – Digital Product Management

Software Engineer III

Cybersecurity Engineer II

Senior Software Engineer

Undergraduate ICS Marketing Analyst Internship