American Express

Insurance

• Provide independent risk oversight and effective challenge for Vulnerability Management, Compute Security, Cloud Security, Application Security, Network Security, and End User Computing Security
• Perform risk assessments, thematic reviews, and data-driven analyses to identify emerging cyber risks, control gaps, and trends
• Analyze cybersecurity, vulnerability, and operational data using SQL, Python, Power BI, and Excel to develop risk insights and reporting
• Assess control effectiveness, remediation plans, risk acceptance decisions, and residual risk exposure
• Develop, enhance, and monitor key risk indicators, metrics, and executive reporting on cyber risk posture and trends
• Stay current on cyber threats, emerging technologies, industry trends, regulatory expectations, and cybersecurity frameworks
• Support risk governance activities, regulatory engagements, audits, committee reporting, and enterprise cybersecurity risk initiatives
• Partner across lines of defense to ensure cybersecurity risks are identified, assessed, monitored, and managed according to company policies and regulatory expectations

Senior Manager, Cybersecurity Risk Management

Operations

• Manage implementation of a comprehensive process risk reduction strategy for Finance
• Facilitate alignment of risk reduction initiatives with the organization’s risk management framework and business objectives
• Provide insights on process risk issues and mitigation strategies
• Support identification and prioritization of Finance process areas requiring risk reduction measures
• Execute process risk reduction and coordinate resolution of high-priority vertical and horizontal issues
• Assist with independent root cause analyses to identify process vulnerabilities and prevent operational risks
• Support Finance with control and process design and enhancements for proactive risk mitigation
• Document control design effectiveness and address thematic control gaps
• Support resolution and independently test high-risk issues for complete and effective resolution
• Monitor and track process changes to ensure risk reduction and alignment with risk appetite
• Document lessons learned and improve process risk reduction capabilities
• Share insights, best practices, and themes across the enterprise
• Collaborate with partners across business units, functional areas, and geographies

Manager, Process Risk Reduction

Compliance

• Provide compliance and privacy advisory support by identifying applicable Laws, Rules and Regulations and requirements associated with business processes, programs, and controls
• Partner with Governance & Control and business partners to design and enhance controls
• Provide compliance guidance and recommend mitigation strategies
• Assess applicability of Laws, Rules, and Regulations and support LRR mapping within the RCSA program
• Advise on compliance impacts to business processes, controls, issues, and remediation activities
• Interpret CRA results and advise business partners on prioritizing actions to address compliance risks and gaps
• Advise on compliance considerations throughout issue, event, and remediation lifecycles
• Facilitate review of marketing and customer-facing materials for regulatory and enterprise compliance
• Partner with enterprise stakeholders to drive consistent and effective compliance risk management

Manager, Regulatory Advisory – Practices

Vice President

• Set the vision and strategic agenda across B2B Insights, Enterprise Insights, and Operations & Enablement
• Create a connected portfolio delivering high-impact insights while improving research prioritization, execution, and activation across American Express
• Partner with senior leaders to define business questions, shape research strategies, and deliver actionable recommendations
• Lead strategic research engagements for enterprise business partners
• Identify emerging customer needs, market trends, and competitive dynamics to inform business strategy, product, marketing, customer experience, innovation, and growth
• Synthesize qualitative and quantitative research, behavioral data, and market intelligence into executive narratives that drive action
• Establish a proactive insights model that anticipates customer needs, marketplace shifts, and strategic opportunities
• Lead Amex Insights Operations, including research governance, compliance, risk management, vendor partnerships, budgeting, and operational excellence
• Redesign processes and transform experiences to increase efficiency, quality, and scale
• Partner with Capabilities, Technology, Risk, Legal, Procurement, and other functions to advance AI-powered research tools and emerging technologies
• Lead the team and shape the evolution of Amex Insights as a strategic enterprise capability

Vice President, Insights & Operations

• Provide compliance and privacy advisory support by identifying applicable Laws, Rules and Regulations (LRRs) and relevant requirements
• Partner with Governance & Control and business partners to design and enhance controls
• Provide compliance guidance and recommend mitigation strategies
• Assess LRR applicability and support LRR mapping within the RCSA program
• Advise on compliance impacts to business processes, controls, issues, and remediation activities
• Interpret CRA results and advise business partners on prioritizing actions to address compliance risks and gaps
• Advise on compliance considerations throughout issue, event, and remediation lifecycles
• Respond to 2LOD Compliance effective challenge
• Facilitate reviews of marketing and customer-facing materials for regulatory and enterprise compliance
• Partner with enterprise stakeholders to drive consistent and effective compliance risk management

Manager, Corporate Functions Governance & Control, Regulatory Advisory & Practices

Claims Specialist

• Investigate policy and product information using available tools
• Maintain state compliance for reporting, Medicare, insurance claims, and audit functions related to claims adjudication
• Make claims decisions for AAC Embedded NAC and fee-based products
• Interact directly by phone with customers and vendors to ensure timely decisions and claim progression
• Research claims for proper disposition through phone or written correspondence with customers, businesses, and others
• Adjudicate claims according to state and local laws, compliance requirements, and internal processes
• Develop and maintain department training for claims colleagues in partnership with leaders and other business areas
• Deliver training materials to individuals and groups on claims processes, investigation, adjudication, and decision-making
• Maintain and monitor training materials for the AAC Claims team
• Provide leaders with insights on training needs and trainee learning and development trends

Insurance Claims Adjuster

• Investigate policy and product information using available tools
• Maintain state compliance for reporting, Medicare, insurance claims, and audit functions related to claims adjudication
• Make claims decisions for retail products and interact directly with customers to ensure timely decisions
• Research claims for proper disposition through phone and/or written correspondence with customers, businesses, and others
• Adjudicate claims according to state and local laws, compliance requirements, and internal processes and procedures
• Work a minimum of 3 days onsite and 2 days remotely in Phoenix, AZ or Sunrise, FL
• Work a flexible schedule Monday–Friday between 6:00am and 5:00pm MST and potentially rotational weekends

Claims Representative

Software Engineer

• Drive reliability, resiliency, performance, and modernization of critical American Express distributed platforms
• Assess and remediate complex availability, performance, and operational issues
• Partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms
• Support complex enterprise applications, platforms, and operational tooling
• Design, develop, prototype, code, test, and implement scalable software solutions using Java, Python, SQL, and related frameworks
• Participate in change management reviews, root cause analysis, and troubleshooting
• Design and implement automation solutions to improve resiliency, operational efficiency, and security
• Contribute to runtime-system roadmaps and monitor KPIs, SLOs, MTTR, and MTBF
• Diagnose and resolve production incidents, batch failures, outages, performance bottlenecks, and infrastructure issues
• Support disaster recovery, high availability, workload management, capacity planning, and business continuity
• Implement and support cloud/distributed architectures, modernization initiatives, API enablement, and enterprise integration
• Develop and support API, MQ, Connect:Direct, event-driven, batch, and real-time data integration solutions
• Automate deployments, monitoring, reporting, and remediation using Python, Bash, Ansible, Jenkins, and related technologies
• Implement monitoring, observability, logging, and analytics solutions
• Analyze operational trends and recommend platform optimizations
• Apply CI/CD, DevOps, security, compliance, audit, and access-management practices
• Ensure non-functional requirements for availability, scalability, performance, security, recoverability, and maintainability

Senior Associate – Technology Operations Engineering

Product Manager

• Support the product roadmap, backlog, and delivery of enterprise digital data products and platform capabilities.
• Understand enterprise user journeys and identify opportunities to simplify how users discover, access, consume, and derive insights from warehouse data through digital products.
• Identify and evaluate AI/GenAI opportunities across digital product journeys, including business benefits, productivity improvements, adoption, and success measures.
• Translate business and user needs into features, user stories, acceptance criteria, and measurable outcomes.
• Participate in product discovery, requirements gathering, backlog refinement, prioritization, solution-design discussions, sprint planning, testing, and product releases.
• Collaborate with UX/design, engineering, architecture, data analytics, governance, and business teams to deliver scalable data products.
• Support definition and tracking of product KPIs, adoption, user experience, and business outcomes.
• Assist in incorporating data security, privacy, governance, entitlement, and compliance requirements into product features and user journeys.
• Track product dependencies, risks, issues, and delivery milestones, escalating where appropriate.
• Create product documentation, stakeholder communications, demonstrations, release readiness, and adoption activities.
• Develop understanding of emerging cloud, data, analytics, AI, and GenAI capabilities and contribute ideas for product innovation.
• Contribute user insights, data, and structured problem-solving to product decisions and an outcome-driven product culture.

Senior Associate – Digital Product Management

Analyst

• Manage Oracle Operations processes, including customer queries, inbound and outbound activities, and application access
• Support maintenance activities in Oracle GL (EBS and Fusion) and associated modules such as AHCS and Essbase
• Support the transition of Oracle EBS processes to Oracle Fusion Cloud
• Ensure compliance with agreed SLAs, internal guidelines, accounting policies/protocols, and internal and external audits
• Ensure process health through metric-based governance
• Support and participate in process standardization, automation, and continuous improvement initiatives
• Collaborate with process owners, product owners, technology partners, business partners, and customers
• Ensure financial integrity and proactively identify risks

Lead Analyst

• Design, develop, test, and implement AI and machine-learning models for compliance use cases
• Build tools and automated workflows to improve compliance monitoring, testing, investigations, and reporting
• Identify opportunities to use AI for transaction monitoring, financial crime, sanctions, fraud, regulatory change, conduct risk, communications monitoring, customer risk assessment, and compliance assurance
• Monitor controls managing AI-related risks, including data quality, bias, model accuracy, explainability, privacy, security, and inappropriate outputs
• Establish model validation, approval, monitoring, and change-management processes for compliance
• Support performance measures, thresholds, alerts, and escalation procedures for AI-enabled compliance tools
• Support development of AI policies, standards, procedures, and responsible-AI principles
• Translate regulatory requirements into technical rules, models, controls, and monitoring scenarios with Compliance subject-matter experts
• Assess third-party AI tools and vendors, including models, data practices, security, controls, explainability, and regulatory suitability
• Partner with Technology and Data teams to integrate AI tools into compliance systems and business processes
• Produce dashboards and management information on model performance, risk exposure, control effectiveness, and business impact
• Support training and guidance for Compliance colleagues on appropriate and responsible AI use

Analyst – Compliance

• Coordinate and support control testing activities across multiple GRC stakeholders, including tracking testing execution, results, and remediation efforts
• Develop executive reporting, dashboards, and presentations communicating control performance, risk trends, program status, and actionable recommendations
• Perform data validation, quality assurance, and analysis of control management data to identify trends, risks, insights, and improvement opportunities
• Support regular status updates and communicate progress, findings, and risks to stakeholders and leadership teams
• Partner with Risk, Compliance, Audit, and business teams to streamline processes, improve governance, and identify opportunities to leverage AI, automation, and analytics

Analyst – Ops Risk Management

Engineering Manager

• Oversee and mentor a team of Software Engineering colleagues, fostering continuous learning, growth, and inclusivity
• Provide direct leadership and coaching, supporting training and development of best practices
• Manage resource allocation, project timelines, and budgets for Software Engineering projects
• Collaborate with senior leadership to hire talent, retain employees, and support professional development
• Lead software development, deployment, support, and monitoring across various environments
• Collaborate with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies
• Lead innovation and process automation to drive efficiency and scalability in production environments
• Drive continuous improvement using metrics and feedback to enhance team performance and software quality
• Collaborate with product and business teams to align technology initiatives with business objectives

Senior Manager, Software Engineering

Full-stack Engineer

• Advances the design, development, testing, and deployment of software applications and systems
• Drives the modification, documentation, and maintenance of software to ensure high reliability and availability
• Collaborates with cross-functional teams to address advanced technical challenges and optimize application performance
• Analyzes system requirements and delivers innovative technical solutions to enhance software quality and efficiency
• Completes code reviews and automated testing to maintain high-quality code standards
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Builds highly available and scalable distributed systems on the cloud
• Designs and develops the next generation distributed transaction platform supporting American Express card transactions

Software Engineer III

Customer Support

• Proactively mitigate Card Member disputes through resolution strategies such as merchant portal navigation and transaction clarification
• Mediate between Card Members and merchants to ensure accurate, compliant outcomes through research and analysis aligned with Regulation Z and the Fair Credit Billing Act (FCBA)
• Gather evidence, communicate resolutions clearly, and recommend alternative solutions that minimize financial write-offs
• Analyze Card Member concerns using structured probing to distinguish legitimate disputes from potential fraud
• Categorize and process cases in alignment with GDM and FCIA protocols
• Own end-to-end dispute handling, including case setup, timely communication, re-dispute management, and case re-evaluation
• Review prior cases, merchant responses, and new evidence to drive resolution
• Identify systemic dispute patterns and improve process efficiency
• Partner with internal teams to refine dispute resolution frameworks and conduct CMA research when needed
• Deliver empathetic communication, clear guidance, and transparent resolutions to enhance customer experience