American Express

Engineering Manager

• Oversee and mentor a team of Software Engineering colleagues, fostering continuous learning, growth, and inclusivity
• Provide direct leadership and coaching, supporting training and development of best practices
• Manage resource allocation, project timelines, and budgets for Software Engineering projects
• Collaborate with senior leadership to hire talent, retain employees, and support professional development
• Lead software development, deployment, support, and monitoring across various environments
• Collaborate with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies
• Lead innovation and process automation to drive efficiency and scalability in production environments
• Drive continuous improvement using metrics and feedback to enhance team performance and software quality
• Collaborate with product and business teams to align technology initiatives with business objectives

Senior Manager, Software Engineering

Software Engineer

• Provide operational support for business-critical production applications, platforms and infrastructure, ensuring high levels of availability, stability and resilience
• Troubleshoot issues across application, infrastructure, network and cloud environments
• Lead and coordinate Major Incident bridges, managing high-severity incidents through triage, impact assessment, prioritisation, escalation, investigation, recovery and closure
• Coordinate Application, Infrastructure, Network, Cloud, Engineering, SRE and third-party teams during complex incidents
• Ensure incident actions have clear owners, progress is tracked and appropriate escalations are made
• Assess customer and business impact and provide timely incident communications to technical teams, business stakeholders and senior leadership
• Maintain accurate incident timelines, actions, decisions, impact assessments and restoration details
• Facilitate post-incident reviews and Root Cause Analysis, identify corrective actions, review incident trends and recurring issues, and improve service stability and resilience
• Develop and maintain operational procedures, support documentation, runbooks and escalation processes
• Collaborate with Product, Engineering and business teams to improve operational readiness, monitoring, resilience and production support
• Act as an escalation point for Technology Operations Engineers and support the development of less experienced engineers

Associate – Tech Operations Engineering

AI Engineer

• Lead the strategy, architecture, and execution of agentic AI systems across Amex Technology
• Build and lead high-performing engineering teams defining how agentic AI solutions are designed, built, and operated at enterprise scale
• Set technical direction and establish architectural standards for reliable, scalable agentic AI platforms
• Hire, develop, and manage engineering talent while cultivating strong engineering culture
• Guide system design, review critical architectures, and oversee complex technical decisions across multiple teams
• Partner with Product, UX, and enterprise stakeholders on the vision and roadmap for agentic AI experiences
• Influence investment strategy, platform direction, and cross-team integration
• Drive architecture patterns, autonomy boundaries, and system design for agentic AI initiatives
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own shared agentic AI capabilities including agent frameworks, orchestration, planning, tool use, memory, RAG pipelines, LLM infrastructure, inference, model gateways, evaluation, observability, and safety tooling
• Lead technical design reviews and navigate tradeoffs involving autonomy, safety, reliability, scalability, and cost
• Deliver cross-cutting agentic AI initiatives from concept to production
• Evaluate emerging models, techniques, and agentic patterns and translate them into enterprise-ready improvements
• Lead HR processes such as performance reviews and talent development
• Recruit top technical talent
• Lead teams in iterative product development using lean principles
• Mentor senior engineers and raise the technical bar for agentic AI development

Director – AI Engineering, Enterprise AI Platforms

• Develop a deep understanding of customer and developer needs through direct discovery, quantitative and qualitative analysis, product data, FDE learnings, and market insights
• Structure customer problems, form and test hypotheses, and quantify and validate high-value product opportunities
• Define product outcomes and roadmaps, translating recurring customer and FDE needs into reusable capabilities
• Align cross-functional partners around priorities and trade-offs
• Own and prioritize products from concept through launch and adoption
• Partner closely with Engineering to drive product decisions and alignment while balancing customer value, developer experience, technical feasibility, scalability, speed, risk, and cost
• Partner with FDE and internal customers to drive adoption, validate value, and identify opportunities for broader reuse
• Define success metrics and value-realization measures
• Use product data, experimentation, and customer evidence to evaluate outcomes and continuously improve product decisions and roadmaps

Senior Associate – Digital Product Management, Enterprise AI Platforms

Customer Support

• Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment
• Consult with Card Members to understand their needs and tailor unique, personal solutions
• Reinforce the benefits of card membership and acknowledge Card Member tenure
• Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty
• Develop selling skills to strengthen customer relationships and deepen loyalty to the American Express brand
• Address general and account-specific inquiries, including statements, card replacement, payments, and rewards redemption
• Update customer account information
• Use tools and resources to identify custom solutions and anticipate customer needs
• Maintain first-point-of-contact resolution
• Meet and exceed sales, quality, compliance, productivity, and customer performance goals

Bilingual Customer Service Representative

Sales

• Own and evolve the field collateral strategy and roadmap
• Translate business and product priorities into impactful field marketing
• Lead the end-to-end development, governance, and execution of collateral with Sales, Product, Legal, and Compliance
• Develop strategy for field collateral related to Amex product launches and refreshes, including B2B products and solutions
• Drive adoption and measurable business impact of field collateral
• Expand usage across target audiences and evolve performance measurement
• Manage external agency partners delivering compliant field marketing materials
• Manage timelines, dependencies, approvals, risks, and executive communications
• Lead and develop a Sr. Analyst and Marketing Operations Analyst
• Direct execution, prioritization, and deployment of updates and enhancements
• Ensure 100% availability of assets within the Field Resource Center
• Serve as Collateral SME across the broader GLAMM organization
• Lead and enhance MCM operational governance processes, including record retention, standard operating procedures, control updates, operational workflows, and risk management initiatives

Senior Manager, US SME Sales Collateral

Director

• Lead the NPS and Brand Consideration programs, including measurement frameworks, methodologies, benchmarking, reporting, and ongoing evolution
• Partner with senior leaders to interpret customer and brand performance and translate insights into actionable recommendations
• Integrate attitudinal, behavioral, competitive, and marketplace data to identify key drivers of performance and provide a connected view of the customer and brand
• Synthesize complex measurement and analytical findings into compelling executive narratives that inform business and brand decisions
• Advance analytics, AI-powered tools, and emerging methodologies that strengthen measurement and insight generation
• Lead program operations, external partners, governance, and the team to ensure high-quality, scalable delivery

Director, Measurement Insights

• Partner across the Amex Insights leadership team to identify and evolve strategic research capabilities
• Own the capability roadmap, prioritization, and implementation approach
• Evaluate, pilot, and scale emerging research technologies, AI-powered tools, and innovative methodologies
• Lead capabilities including the Card Member Community and Digital Twins
• Lead implementation and adoption of research capabilities
• Partner with Technology, Procurement, Legal, and external providers to establish platforms, governance, best practices, and enablement
• Monitor emerging technologies and industry trends
• Measure adoption and impact and continuously evolve the capability portfolio
• Apply capabilities to strategic research informing business strategy, product, marketing, and customer experience
• Translate customer insights into actionable recommendations for enterprise strategic engagements

Director, Insights Capabilities – Innovation

Financial Planning and Analysis

• Review, analyze, and report on AXP and Segment Balance Sheets
• Sustain enterprise-wide Balance Sheet health and financial integrity, including timely research and clearance of balance sheet reconciling items
• Lead reconciliation review calls with markets and key stakeholders
• Perform root cause analysis for unreconciled accounts and persistent issues, and implement permanent fixes
• Collaborate with Account Owners, Regulators, and Entity/Segment Controllers
• Pursue continuous improvement, lead intelligent automation, and monitor compliance with management policies
• Improve the control environment through satisfactory audit outcomes and enhanced internal controls
• Ensure compliance with SOX, Process Risk Self-Assessment, and prevailing policies and procedures
• Support statutory and internal audits
• Challenge the status quo and identify redesign and automation opportunities
• Lead accounting professionals and coach them on tactical and strategic execution, leadership, and professional development

Financial Analyst

Fraud Specialist

• Work in a flexible environment
• Work in a diverse, multinational team
• Take inbound and outbound calls
• Work closely with colleagues to assess and process fraud claims for card members
• Support analytic teams by assessing current fraud trends and actively support the business in taking appropriate steps to keep card members safe
• Support colleagues from other European markets during out-of-hours servicing
• Department opening hours are 8am–6pm Monday to Friday

Fraud Account Protection Specialist, Finnish & Swedish Speaking

Product Manager

• Support key Loyalty initiatives across multiple business units and functions
• Identify and translate conceptual business requirements into product features
• Work with platform product owners to define user stories
• Partner with platform, country, and end-to-end technology and delivery teams to clarify scope and address market nuances
• Explain required customer experiences so platform and design teams can develop appropriate solutions
• Partner with product and technology teams throughout the build lifecycle
• Ensure end-to-end plans contain accurate technology delivery milestones and provide updates to the end-to-end project manager
• Provide subject matter expertise for go-to-market materials
• Support user test planning, execution, defect follow-up, beta testing, and launch activities
• Raise and manage issues and risks in accordance with governance structures
• Act as a delegate for the Loyalty product lead or end-to-end project manager

Senior Associate – Digital Product Management

Auditor

• Participate as a key team member on audit projects, independently owning audit tasks such as documenting processes under review, developing workpapers, and executing audit tests
• Assist Senior Managers / Managers throughout the audit lifecycle in line with Internal Audit procedures, internal policies, standards, and regulatory expectations
• Maintain audit proficiency through ongoing professional development, including data analytics literacy, technology, and banking best practices
• Review prior audit results and business monitoring materials to support audit planning
• Participate in walkthroughs using thoughtful questions, effective challenge, and critical thinking
• Execute process, governance, and oversight testing; document results to evaluate control design and effectiveness
• Draft workpapers and audit issue documentation using automated workpapers and department/company tools
• Identify and escalate issues during testing and audit execution
• Develop understanding of American Express' business model, products, services, and organizational units
• Document and evaluate audit observations and findings; support client status meetings, audit requests, and administrative tasks
• Execute validation of corrective actions / Management Action Plans (MAPs)
• Communicate task status, roadblocks, challenges, and potential solutions to managers and leadership
• Work proactively and take initiative on next steps
• Provide guidance and feedback to staff auditors
• Draft test steps, audit findings, and audit report materials as needed with guidance

Senior Auditor, FinCrime

• Deliver world-class customer service while responding to Merchants' inquiries and concerns
• Build meaningful Merchant relationships through a consultative approach
• Understand Merchants' current and future needs
• Provide first-contact resolution and negotiate positive outcomes for the Merchant and American Express
• Meet and exceed quality goals, compliance regulations, and productivity targets
• Navigate computer systems and applications to service Merchants and help them use online and mobile platforms
• Document payment details, Merchant changes of details, changes of address, and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Customer Service Representative, French & English Speaker

Insurance

• Understand the core business of AXP and the levers behind various decisions
• Analyze large amounts of data to derive business insights and create innovative solutions
• Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant
• Innovate with a focus on developing newer and better approaches using big data & machine learning solution
• Clearly articulate and structure business findings across prospect and customer domains for leadership and key partners
• Maintain an external lens and stay aware of developments in Finance, Payments, Analytics, and related fields

Senior Analyst – Risk Management

• Operate as a pivotal point of contact for cardmembers facing transactional concerns, including merchant disputes and unidentified charges
• Guide customers through dispute-resolution strategies such as merchant portal navigation and transaction clarification
• Mediate between Card Members and merchants through research and analysis, ensuring accurate and compliant outcomes aligned with Regulation Z and the Fair Credit Billing Act (FCBA)
• Gather evidence, communicate resolutions clearly, and recommend alternative solutions that minimize financial write-offs and support long-term customer satisfaction
• Analyze Card Member concerns using structured probing to distinguish legitimate disputes from potential fraud
• Categorize and process cases in alignment with GDM and FCIA protocols
• Own end-to-end dispute handling, including case setup, timely communication, re-dispute management, and case re-evaluation
• Liaise with Card Members, merchants, and back-office teams to reduce resolution timelines
• Identify systemic dispute patterns and improve process efficiency
• Partner with internal teams to refine dispute-resolution frameworks and initiate Card Member Agreement research when needed
• Champion the Card Member perspective through empathetic communication, clear guidance, and transparent resolutions