American Express

Analyst

• Support execution plans for operational risk management within the business unit, including BU-specific guidelines and project plans
• Track issues with KRI limits and risk appetite for CFR to ensure operational risks remain within agreed thresholds
• Assist with implementation of portions of the operational risk framework to enable effective risk management and decision making
• Help develop BU-specific procedures and additional standards, including escalation protocols
• Facilitate understanding and use of risk governance framework basics across business units through regular communication
• Aggregate reporting areas, approvals/exceptions, and support “change-the-function” activities
• Administer specific training initiatives and career progression plans aligned with Operational Risk Management
• Review processes and monitor integration of regulatory changes and updates into the Operational Risk framework and training materials
• Support sharing insights, better practices, and themes across the enterprise

Senior Analyst – Control Management

Human Resources

• Lead end-to-end complex employment relations cases, including performance management, disciplinary procedures, and grievance investigations
• Track cases through the global case management tool
• Support new business initiatives with process guidance for consultation and documentation
• Provide CLR specialist advice to CEG team members across different areas and global markets
• Support global organizational change initiatives and projects to drive efficiency and add CLR value
• Deliver CLR training to leaders and employees
• Identify opportunities to reduce labor risk and research and develop initiatives to mitigate it
• Review and update CEG policies and procedures
• Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
• Work in a multi-market setting
• Work on shifting schedules and adjust schedules according to the supported market

Colleague & Labor Relations Specialist, Spanish Bilingual

Product Manager

• Contribute to virtual payments product strategy, roadmap recommendations and prioritization by analyzing customer needs, product performance, market trends, competitive insights and business priorities across Virtual Card, vPayment and CMC
• Establish workstream plans, milestones and action trackers; coordinate cross-functional stakeholders; monitor dependencies, risks and decisions; and help drive workstreams toward timely execution
• Map and assess end-to-end virtual payments processes and customer journeys; identify gaps, pain points, inefficiencies and control considerations; and partner with relevant teams to recommend and support improvements
• Leverage data, reporting and structured analysis to derive insights that inform product strategy, roadmap planning, prioritization and business performance discussions
• Prepare clear materials, narratives and recommendations synthesizing insights, trade-offs, risks and next steps for Product Managers, cross-functional partners and leadership

Senior Analyst – Virtual Payments Product Management

• Assist in specific areas of operational risk management execution plans within the business unit, including BU-specific guidelines and project plans
• Track issues with KRI limits and risk appetite for CFR to ensure operational risks remain within agreed thresholds
• Support implementation of parts of the operational risk framework to enable effective risk management and decision-making in the business unit
• Assist in developing BU-specific procedures and additional standards, including escalation protocols
• Facilitate understanding and use of risk governance framework basics across business units through regular communication
• Aggregate basic-level reporting, approvals/exceptions, and support “change-the-function” activities for the business unit
• Provide administrative support for training initiatives and career progression plans aligned with Operational Risk Management
• Monitor integration of regulatory changes and updates into the Operational Risk framework and training materials
• Share insights, better practices, and themes across the enterprise

Analyst – Control Management

Risk

• Ensure Finance Data Office compliance with the Enterprise Data Governance Policy and appropriate accountability models and processes for data asset management, metadata management, data quality, and issue resolution
• Produce data quality scorecards, dashboards, analytical reports, and attestation packages for in-scope processes
• Collaborate and communicate with FDO, technology engineers, technology product owners, report teams, and other project partners
• Support each step of data activation and collaborate with team members and leadership to meet timelines
• Support strategic improvements to data assessment processes and enhance data analytical and data quality tools
• Support regulatory reporting needs through existing platforms, working with upstream data providers, downstream business partners, and technology teams
• Support development and maintenance of business glossaries, data integration, data lineage, and data management activities
• Validate completeness of data lineage from data element creation in the system of record through consumption by business users
• Provide ongoing support for metadata implementation, testing, and integration

Data Governance Analyst

Sales

• Lead, develop, and inspire the newly created Sales Activation team
• Establish the team’s operating model, SLAs, governance structure, roles and responsibilities, and performance standards
• Allocate resources across merchant portfolios, sales-specific campaign execution, and operational functions
• Build organizational capabilities through coaching, employee development, career planning, and succession management
• Foster continuous improvement, collaboration, ownership, and operational excellence
• Own sales-specific campaign execution from verbal win through campaign submission, insertion order approvals, acquiring merchant assets, merchant communication, and campaign reporting
• Ensure campaigns are executed accurately, efficiently, on time, and in accordance with governance and compliance requirements
• Identify opportunities for automation, workflow simplification, standardization, and process redesign
• Develop scalable operating processes for Amex Offers and future Ads products
• Partner with Product, MarOps, Analytics, Finance, Legal, Go to Market, and other stakeholders
• Establish quality assurance, risk management, and compliance controls
• Own servicing strategy for merchant relationships below $50K in annual investment
• Develop merchant segmentation, coverage, and service models
• Lead capacity planning and workload allocation
• Improve merchant experience, engagement, and retention
• Establish and manage performance-management frameworks
• Track team productivity, campaign throughput, cycle time, execution quality, merchant satisfaction, SLA performance, and portfolio retention
• Deliver business reviews and performance reporting to senior leadership
• Develop business cases and recommendations for automation, technology, process improvement, and organizational capabilities

Director, Sales Activation – Amex Offers & Ads

QA Engineer

• Coordinate and facilitate UAT/E2E testing activities across programs and large projects
• Create and maintain comprehensive test data sets for systems integration, regression, and customer journey testing
• Monitor and track defect resolution, partnering with development teams on timely fixes
• Participate in design discussions to identify quality risks and refine user story requirements
• Define, document, and analyze quality assurance metrics, including defect trends, test results, and test status
• Support quality principles, standards, engineering practices, and continuous improvement
• Develop, enhance, and maintain CI/CD automation processes and integrate automated tests into delivery pipelines
• Collaborate with product and business teams to align quality engineering with business objectives
• Integrate agentic AI tools into test design, documentation, execution, and defect management workflows
• Use agentic AI analysis to identify defect patterns, testing gaps, and quality risks
• Apply agentic AI testing and automation capabilities within CI/CD pipelines
• Apply responsible AI principles, including data privacy, bias awareness, human oversight, traceability, and validation of AI-generated outputs

Quality Engineer II, Travel & Lifestyle Services

Marketing

• Manage end-to-end execution for the Merchant eNewsletter and select Servicing campaigns, ensuring timely delivery of a seamless and compliant merchant marketing experience
• Lead campaign creative development, serving as day-to-day contact for creative agency partners, managing timelines, providing actionable feedback, and driving stakeholder alignment
• Partner with cross-functional teams to shape audiences, value messaging, and test strategies that strengthen campaign effectiveness and the Merchant experience
• Support high-priority, complex servicing campaigns from intake through partner alignment, execution, and launch
• Monitor, report, and analyze campaign results; surface key trends and identify optimization opportunities
• Identify and implement process improvements that streamline campaign development, execution, and ways of working

Analyst, U.S. Merchant Marketing Loyalty & Servicing

Growth Marketing

• Manage Email and Direct Mail Customer Marketing channels end to end
• Use operational and performance levers to drive results at scale
• Develop marketing strategies to create performance breakthroughs and greater incremental revenue
• Create strategic perspectives and go-to-market adaptations as channels evolve through increasing AI adoption
• Analyze channel and creative performance data to identify optimization areas and growth opportunities
• Build relationships across U.S. Consumer Marketing and key partner teams inside and outside the Blue Box
• Monitor competition and the broader marketing landscape to widen the company’s advantage
• Lead a team of 8 Band 30–35 employees, including four B35 direct reports
• Lead Membership Merchandising Strategy for Customer Growth, connecting products, benefits, and value propositions across channels

Director, Customer Growth – Direct Card Marketing

Full-stack Engineer

• Lead the full software development lifecycle from inception to deployment
• Ensure technical excellence and adherence to best practices
• Supervise and mentor Software Engineers and cross-functional colleagues on tasks and projects
• Provide technical leadership and mentorship to junior engineers
• Direct technical aspects of projects, ensuring scalability, performance, and reliability
• Review code for accuracy, quality, and adherence to best practices
• Establish and enforce coding standards, development methodologies, and team best practices
• Identify and resolve performance bottlenecks
• Facilitate collaboration with cross-functional teams to support changes and implementations
• Collaborate with product and business teams to align technology initiatives with business objectives

Senior Software Engineer

• Collaborate with engineering teams, business partners, and stakeholders throughout the product lifecycle
• Articulate the why, what, and how of products or features to Product Owners and constituents
• Communicate the product vision to broader stakeholders
• Align action items, owners, and due dates and track them to completion
• Lead roadmap creation and requirements gathering
• Manage the feature backlog using Agile Scrum methodologies
• Prioritize features based on business value and user impact
• Translate the software product roadmap into minimum viable product iterations
• Work with Technology to develop, test, and deliver user stories for platform capabilities and features
• Rapidly iterate new solutions through automation and demos/prototyping
• Own and accept features for assigned scrum teams or capabilities
• Review and demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management
• Establish tracking and reporting to evaluate post-launch performance and future investment
• Apply new trends and competitive best practices to requirements and team methods of work

Manager – Digital Product Management

• Oversee end-to-end campaign management of Upgrade, Cross-Sell and Standalone Supp campaigns across core proprietary Cards
• Build go-forward strategy including new revenue-driving opportunities, innovative tactics, and a prioritized test & learn agenda
• Build and revise monthly team forecast, communicating clear rationale for drivers of performance
• Monitor results and leverage performance to make informed recommendations for growth
• Influence key partners and bring them along with updates to marketing plans and assets
• Lead 1 B30 Direct Report, overseeing day-to-day campaign management and execution as well as ensuring focus on development

Senior Manager, Customer Growth - Direct Card Marketing

• Identify customer friction and unmet needs through research, journey insights, and feedback.
• Partner with Design and UX through the design thinking process to shape customer-first solutions from discovery through build.
• Support experimentation across product features, journey improvements, and customer experiences.
• Align test scope with the rapid experimentation team and scale winning learnings across journeys.
• Champion reusable components and shared frameworks with platform teams.
• Apply emerging tools, including GenAI, to accelerate discovery, prototyping, documentation, and delivery.
• Represent the product perspective in Agile ceremonies and prioritize and sequence the backlog with Engineering.
• Manage the end-to-end feature lifecycle from requirements through build, testing, launch, and post-implementation validation.
• Translate features and epics into user stories with acceptance criteria, business rules, and functional documentation.
• Maintain product documentation, backlog health, release readiness, and delivery traceability.
• Partner with Engineering and QA on test planning, defect triage, release readiness, and post-launch monitoring.
• Communicate status, dependencies, risks, and key decisions across teams.
• Collaborate with Marketing, Design, UX, Analytics, Engineering, Risk, Compliance, and Legal.

Senior Associate – Digital Product Management

Financial Planning and Analysis

• Support US Above-The-Line media investments across channels, with emphasis on Linear TV, Streaming, and Social channels.
• Ensure buys align to approved strategy, audience priorities, budget, flighting, and performance goals.
• Track commitments, pacing, delivery, guarantees, added value, makegoods, and optimization opportunities throughout the campaign lifecycle.
• Evaluate new media opportunities and partner proposals for quality, efficiency, audience fit, reach/frequency, measurement readiness, and brand safety.
• Maintain understanding of media marketplace channel currencies, pricing dynamics, buying cycles, partner capabilities, emerging formats, and marketplace innovation.
• Partner with Media Analytics, Strategy & Planning, and agency teams to monitor performance, share investment learnings, and inform in-flight optimizations and future planning.

Manager – US Media, Investment & Optimization

Financial Crime

• Define and own the data product strategy and roadmap for Financial Crimes Investigations, aligned with FCRM priorities, enterprise risk appetite, and regulatory requirements
• Define and prioritize future-ready data requirements and capabilities to support investigations, advanced analytics, dynamic risk modeling, and evolving regulatory needs
• Serve as a subject matter expert and product leader for Investigations data, partnering across GFCC, FCRM CoEs, Technology, Data Science, and Operations
• Lead the end-to-end delivery of Investigations Data Products, translating business and regulatory needs into scalable data capabilities and data domains
• Partner with Technology on the design, development, testing, and implementation of scalable, resilient, and reusable data products
• Partner with Data Science to enable advanced analytics, AI, and automation that improve the effectiveness and efficiency of financial crime investigations
• Drive modernization of the Investigations data ecosystem to improve data accessibility, scalability, usability, and operational effectiveness
• Ensure data governance, quality, controls, and regulatory requirements are embedded throughout the data product lifecycle
• Support governance forums, regulatory examinations, and internal audits related to Investigations data products and capabilities