Support Trainer – EMEA
Ashby
Posted: 10/21/2026
Clinical Trainer – Orthopaedics
Johnson & Johnson
Posted: 10/15/2026
Employment & Skills Trainer
Reed
Posted: 10/12/2026Clinical Trainer – Orthopaedics
Johnson & Johnson
Posted: 10/9/2026
Technology Adoption and Skills Trainer
JMW Solicitors LLP
Posted: 10/7/2026
Employability Trainer
Seetec
Posted: 10/2/2026Employability Trainer, BANES & Somerset
Seetec
Posted: 10/2/2026Employability Trainer
Seetec
Posted: 10/2/2026Employability Trainer
Seetec
Posted: 10/2/2026Employability Trainer
Seetec
Posted: 10/2/2026
Trainer
TWI
Posted: 9/30/2026
Trainer Assessor – Business Skills, Digital
Acorn Training Ltd
Posted: 9/29/2026Trainer Assessor – Residential Childcare
Acorn Training Ltd
Posted: 9/29/2026Trainer Assessor – Residential Childcare
Acorn Training Ltd
Posted: 9/29/2026Trainee Trainer Assessor – Residential Childcare
Acorn Training Ltd
Posted: 9/29/2026Trainer Assessor – Residential Childcare
Acorn Training Ltd
Posted: 9/29/2026
Escalator Field Trainer – Installations
KONE
Posted: 9/24/2026
Senior Trainer – Continuous Education
Labcorp
Posted: 9/24/2026PMP
Contact Centre Trainer
IVC Evidensia UK
Posted: 9/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering training programs tailored for Support teams, with a strong focus on customer experience and performance improvement. Proficient in creating engaging learning materials and utilizing data to assess training effectiveness.
Highest-signal resume keywords
Training Program DesignB2B SaaS ExperienceWorkshop FacilitationAnalytical MindsetCustomer Experience Improvement
About the role
Key responsibilities & impact- Design, develop, and deliver training programs enabling the Support team to provide exceptional service
- Deliver and further develop training for new Support hires and ongoing team development
- Cover product knowledge, Support processes, internal tools, and talent acquisition-related processes
- Facilitate workshops, one-on-one coaching, and asynchronous learning sessions
- Create training materials including guides, videos, and tutorials
- Assess training needs and create customized learning experiences with Support Leadership
- Update materials based on product updates, new features, and team feedback
- Track trainee progress and provide feedback
- Use trainee-progress and performance data to measure training effectiveness and connect outcomes to ramp speed, CSAT, and QA scores
- Regularly handle Support tickets to maintain familiarity with processes and workflows
- Partner with the Training Lead to deliver onboarding and evolve the training program
Requirements
What you’ll need- Proven experience designing or delivering training programs within a Support or Customer Success organization, ideally in a B2B SaaS environment
- Meaningful experience working in Support or another customer-facing technical function
- Experience building onboarding programs, facilitating workshops, and coaching individuals through skill development
- Ability to connect training outcomes to real performance and customer experience improvements
- Ability to translate complex or technical information into clear, engaging, and digestible learning materials
- Analytical mindset for identifying skill gaps, spotting performance trends, and iterating on programs
- Comfort working in ambiguity and building structure and process where none exists
- Passion for customer experience and well-trained Support teams
- Skill in delivering constructive, actionable feedback and coaching people toward growth
- Strong communication and facilitation skills across different learner styles and experience levels
- Prior experience supporting a B2B SaaS product; application form states “If not, please do not apply.”
Benefits
Comp & perks- Statutory benefits for international employees
- Employer-paid supplemental health coverage where available
- 10-year exercise window for stock options
- Unlimited PTO
- $1,200 annual learning and professional-development budget
- One-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment
- Company-provided laptop
- Annual company offsite, team offsites, local meetups, and virtual events
- Extended health benefits for employees and dependents, subject to availability with the Employer of Record
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentOnboarding Program CreationPerformance Data AnalysisLearning Material CreationTechnical Information Translation
Soft Skills
Strong Communication SkillsCoaching and Feedback DeliveryFacilitation SkillsAdaptability in AmbiguityPassion for Customer Experience
Industry Keywords
Support Team DevelopmentCustomer SuccessB2B SaaSSupport ProcessesTalent Acquisition Processes