AT&T

Account Executive

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work on the sales floor in a fast-paced retail environment

Retail Sales Consultant

Manager

• Oversee all aspects of the daily operation of a retail store
• Manage and develop a team
• Oversee merchandising and product launches
• Meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach retail sales consultants to meet sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls

Retail Store Manager

Outside Sales

• Deliver customized, white glove sales experiences directly in customers’ homes
• Represent AT&T as the face and voice to customers
• Attend scheduled customer appointments provided by AT&T
• Deliver personalized sales interactions and close sales
• Offer hands-on demonstrations, Wi-Fi assessments, tech delivery, and issue resolutions
• Connect with existing customers daily and engage with warm prospects
• Negotiate, communicate, pivot smoothly, and complete sales
• Work independently in the field

Field Sales Representative

Sales

• Own and grow a portfolio of Platinum-level, complex, high-growth Medium Business accounts
• Build account plans focused on retention, expansion, new opportunity creation, customer relationships, and long-term revenue growth
• Manage account maintenance and customer service needs while prospecting, developing pipelines, and closing new business
• Generate and manage strategic pipelines through account mapping, executive outreach, referrals, partners, customer expansion, and targeted prospecting
• Learn and position wired, mobility, connectivity, and advanced technology solutions as business outcomes
• Coordinate sales engineers, wired and mobility partners, indirect partners, product specialists, and support teams
• Compete against direct providers, indirect competitors, vendors, resellers, and internal channel overlap
• Lead consultative sales processes by diagnosing needs, uncovering growth opportunities, overcoming objections, and aligning solutions to customer priorities
• Maintain accurate CRM records and forecasts, including pipeline, account activity, deal stage, next steps, close timing, and revenue impact
• Serve as a trusted business advisor coordinating service, sales, technical, and partner resources
• Collaborate with the team from the assigned office when not working in the field

Business Sales Representative – Strategic Accounts

• Deliver customized, white-glove sales experiences directly in customers’ homes
• Represent AT&T as the face and voice to customers
• Work independently at scheduled customer appointments provided by AT&T
• Offer hands-on demonstrations, Wi-Fi assessments, technology delivery, and issue resolution
• Connect with existing customers daily and engage warm prospects
• Negotiate, communicate, build rapport, and close sales
• Achieve sales goals and targets

• Oversee all aspects of the daily operation of a retail store
• Manage and develop a team
• Handle merchandising and product launches
• Meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Coach retail sales consultants to meet sales and service goals
• Collaborate with key stakeholders on initiatives beyond store walls

Retail Store Manager 3 – Battleship

• Bring customized, white glove sales experiences directly to customers’ homes
• Represent AT&T as the face and voice to customers
• Deliver personalized sales interactions at scheduled appointments provided by AT&T
• Close sales by offering hands-on demos, Wi-Fi assessments, tech delivery, and issue resolutions
• Connect with existing customers daily and engage warm prospects
• Use negotiation and communication skills to pivot effectively and make sales
• Work independently in the field
• Meet customers on their timeline, including evenings, weekends, and holidays

• Own a defined local geography and create new business with small and mid-sized companies
• Prospect for new business using cold calling, door knocking, email, referrals, networking, and local market research
• Meet business owners and decision-makers to identify challenges and create solutions
• Set appointments, qualify prospects, schedule customer meetings, and build a consistent sales pipeline
• Manage a defined geographic territory, prioritize target accounts, understand local business needs, and execute a market plan
• Position AT&T solutions across wireless, fiber, internet, voice, software-defined networking, and cybersecurity
• Engage small and mid-sized businesses across retail, professional services, healthcare, construction, logistics, hospitality, and local multi-site operations
• Manage the full sales cycle from prospecting and discovery through proposal, negotiation, close, implementation handoff, and follow-up
• Record calls, visits, appointments, opportunities, next steps, and forecast updates accurately in CRM
• Balance field customer meetings with collaboration from the assigned office location
• Build pipeline, develop customer relationships, and consistently close new business

Business Sales Representative – Territory Accounts

Collections

• Provide billing support and perform collections management to recover past-due account balances and retain customers
• Assist customers with sensitive billing situations
• Negotiate payment arrangements and process payment transactions
• Bring delinquent accounts current while delivering excellent service and fostering customer loyalty
• Handle a high volume of calls, chats, emails, and other customer interactions
• Listen thoughtfully and use knowledge of AT&T products and services to service and retain customers
• Explain customer bills, rate plans, and product and service features
• Process payments and collect delinquent balances in accordance with applicable laws, guidelines, and procedures
• Support credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
• Cross-train on collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
• Work a set schedule with breaks, lunches, and scheduled open time to ensure call availability

Bilingual Collections Representative – English/Spanish

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn uncapped commission opportunities
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours between 9am-9pm, including weekends
• Stay current with evolving technology and customer needs

• Own a defined local geography and create new business with small and mid-sized companies
• Prospect through cold calling, door knocking, email, referrals, networking, and local market research
• Meet business owners and decision-makers and identify customer challenges
• Set appointments, qualify prospects, build a pipeline, and advance opportunities through the sales process
• Manage a defined geographic territory, prioritize target accounts, understand local business needs, and execute a market plan
• Position AT&T solutions across wireless, fiber, internet, voice, software-defined networking, and cybersecurity
• Engage small and mid-sized businesses across retail, professional services, healthcare, construction, logistics, hospitality, and local multi-site operators
• Manage the full sales cycle from prospecting and discovery through proposal, negotiation, close, implementation handoff, and follow-up
• Maintain accurate CRM activity, including calls, visits, appointments, opportunities, next steps, and forecast updates
• Balance field-based customer meetings with collaboration from the assigned office location

• Partner with a store manager to oversee all aspects of the daily operation of a retail store
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach a team of retail sales consultants to meet sales and service goals
• Oversee store operations and help manage and develop the team

Assistant Store Manager

Customer Support

• Handle customer interactions through calls, chats, and emails in a fast-paced environment
• Resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support when needed
• Build customer confidence and loyalty by resolving issues
• Support customer inquiries, including technical issues
• Provide customer acquisition, sales, service, and retention support
• Complete paid training on the latest technology, devices, products, services, and promotions

Call Center Customer Service Representative

• Bring customized, white glove sales experiences directly to customers’ homes
• Represent AT&T as the face and voice to customers
• Work independently at scheduled customer appointments provided by AT&T
• Deliver personalized sales interactions
• Close sales by offering hands-on demos, Wi-Fi assessments, tech delivery, and issue resolutions
• Connect with existing customers daily and engage with warm prospects
• Use negotiation and communication skills to pivot smoothly and make sales
• Work a varied customer-focused schedule including evenings, weekends, and holidays

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work schedules between 9am-9pm, including weekends
• Stay current with evolving technology and customer-service methods