Banner Health

Customer Support

• Answer patient phone calls regarding billing questions
• Complete administrative tasks
• Coordinate and facilitate patient billing and collection activities
• Respond to incoming calls and resolve billing, payment, and accounting issues
• Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans
• Coordinate with staff and physician office staff to ensure correct processing and PCI compliance
• Reconcile, balance, and pursue account balances, payments, and denials
• Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies
• Build working relationships with business units, hospital departments, and provider offices
• Identify trends in payment issues and communicate solutions
• Work with walk-in patients on accounts and payment processing, as assigned
• Reduce Accounts Receivable balances and achieve patient financial services goals
• Document information, provide statistical data, prepare issue lists, and communicate with payors
• Work independently under general supervision and report to a Supervisor or Manager
• Use critical thinking to solve problems and reconcile accounts

Patient Balance Customer Service Representative

Collections

• Coordinate and facilitate patient billing and collection activities
• Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans as assigned
• Reconcile, balance, and pursue account balances, payments, and denials
• Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, financial class errors, and internal/external errors
• Make appeals and corrections as necessary
• Build relationships with business units, hospital departments, and provider offices
• Identify trends in payment issues and communicate solutions to internal and external customers
• Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
• Reduce accounts receivable balances and achieve outstanding-account goals
• Use systems to document information, provide statistical data, prepare issue lists, and communicate accurately with payors
• Work independently under general supervision and report to a Supervisor or Manager

PFS Representative – DME Collections

Representative

• Follow up with assigned payers regarding denials, including authorization and eligibility denials
• Coordinate and facilitate patient billing and collection activities
• Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans as assigned
• Reconcile, balance, and pursue account balances, payments, and denials
• Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, financial class issues, and errors
• Make appeals and corrections as necessary
• Build working relationships with business units, hospital departments, and provider offices
• Identify payment issue trends and communicate with internal and external customers
• Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
• Work with the patient financial services team to reduce accounts receivable balances and achieve outstanding-account goals
• Document information in systems, provide statistical data, prepare issue lists, and communicate accurately with payers
• Work independently under general supervision and report to a Supervisor or Manager

PFS Representative, CBO, Ambulatory Billing Follow-up, Medicare

Accountant

• Prepare complex accounting analyses and reconciliations to support general ledger input
• Compute and post complex transactions into financial systems
• Prepare complex financial reconciliations and analyses
• Serve as a technical resource and liaison to facility finance, department managers, and coworkers
• Research and correct errors in the general ledger
• Assist management and department leaders with financial data gathering, dissemination, and interpretation
• Provide financial modeling resources for special projects
• Educate users on assigned financial reporting systems and report preparation
• Prepare accurate reports and presentations for state and federal agencies, management, and auditors
• Maintain statistical, contractual, and other financial databases
• Potentially serve as Cost Center/Program CFO
• Assist with operating improvements, efficiencies, budgeting, and financial report interpretation
• Potentially lead facility budget processes, including materials, manager training, progress monitoring, and budget-status summaries
• Ensure the integrity of statistical files and databases
• Keep current with developments in financial accounting and computer fields

Senior Accountant

Director

• Lead approximately 25 Case Managers, Registered Nurses, Social Workers, and Transitional Care Associates
• Provide managerial and clinical support to patients and staff
• Oversee clinical, financial, and personnel management of the Care Coordination department
• Provide and facilitate care coordination and utilization management through interdisciplinary patient care and discharge-plan activation
• Recruit, interview, select, hire, train, evaluate, schedule, and direct staff workflow
• Develop and implement department goals, objectives, budgets, and process-improvement activities
• Support innovation and change management
• Analyze data and healthcare trends to improve efficiency and patient outcomes
• Facilitate communication among healthcare team members, patients, and families
• Oversee patient satisfaction results and coach performance-improvement activities
• Ensure orientation and expertise regarding protective services, guardianship, socioeconomic needs, homelessness, abuse, neglect, placement, and transitional-care options
• Provide facility-based leadership for transitional care coordination, quality outcomes, and resource efficiency
• Collaborate with nursing leadership, physicians, agencies, vendors, payers, community organizations, and regulatory bodies

Care Coordination Associate Director

Administrative Assistant

• Support two Senior RN Clinical Services Officers and two HR Directors
• Provide clerical and administrative services and assistance to senior leadership
• Handle office situations and conflicts involving clerical and administrative functions
• Summarize incoming materials, gathered information, and meetings for supervisors
• Coordinate new information with background office sources and identify important aspects or conflicts
• Interpret requests and help implement actions
• Relay requests for action or information to appropriate staff when the supervisor is absent
• Coordinate and complete recurring and one-time projects
• Screen telephone calls and visitors and redirect them as appropriate
• Provide callers with information about organizational policies, practices, operations, and internal or external resources
• Maintain supervisors' calendars and arrange meetings, conferences, and appointments
• Arrange hotel and travel accommodations for frequent, extended trips
• Prepare reports, presentation materials, summaries, and replies to inquiries
• Assist with research, analysis, and interpretation of data under management direction
• Perform administrative support tasks requiring initiative and independent judgment
• May hire, train, conduct performance reviews, and direct departmental staff workflow
• Assign work to clerical staff and follow up on results
• Interact extensively with senior leaders, board members, physicians, patients, employees, media, and business and community leaders

Senior Administrative Assistant

Scheduler

• Assist with clinic workload and surgery scheduling in a high-volume Neuroscience Institute
• Coordinate case times for elective, urgent, or emergent surgeries and other procedures using a computerized scheduling system
• Verify physician privilege status and maintain confidential records
• Acquire authorization numbers, medical records, History and Physicals, and laboratory results
• Type and print physician orders; schedule and maintain physician block time and releases
• Enter orders, diagnostic test results, patient registration information, and patient charges
• Compile data and prepare statistical reports for management
• Conduct charge management audits and reconcile charge packet information
• Act as receptionist; answer phones, relay messages, greet and direct patients, visitors, physicians, and families
• Liaise among nursing units, physicians, and staff to relay patient data
• Enter facility work orders and supply orders; arrange repairs, equipment pickup, and delivery
• Maintain smooth workflow, set priorities, and handle confidential information with minimal supervision

Surgery Scheduler, Neurosurgery Clinic

Patient Care Coordinator

• Provide personalized coordination, clarification, and communication of administrative aspects of patient care
• Perform patient needs assessments, insurance and authorization verification, registration, documentation, and appointment scheduling
• Assist clinic workload and administrative tasks in a high-volume Neuroscience Institute
• Perform patient intake, including pre-registration and registration
• Obtain insurance benefit information, authorizations, notifications, signatures, and required documentation
• Document insurance and authorization information in the patient records system to support reimbursement
• Maintain and update insurance data, authorizations, preferred providers, and treatment-plan changes
• Provide administrative support using electronic medical records, billing, data management, business software, and databases
• Schedule physician appointments, tests, procedures, and surgeries; provide preparation instructions
• Manage patient documentation and act as liaison among patients, billing departments, and payors
• Deliver customer service and communicate with patients, departments, referral networks, and providers
• Resolve scheduling conflicts and support a seamless patient and family experience
• Manage medical records and obtain records from hospitals, practice offices, and ancillary services
• Respond to referrals for tests, procedures, and specialty visits
• Reconcile charge tickets and identify missing charges or diagnosis codes
• Work independently under general supervision and assist other departments as needed

Patient Care Coordinator – Neurosurgery Clinic

• Schedule patient treatments or diagnostic procedures for assigned area
• Complete pre-registration, receive physician orders, verify insurance, and obtain pre-authorizations and pre-certifications
• Answer telephone inquiries related to scheduling
• Schedule patients using computerized scheduling systems and resolve scheduling conflicts
• Document patient reschedules
• Enter patient information and maintain current database records
• Prepare charts and manage files within regulatory requirements
• Compile and report statistical data
• Distribute educational materials to patients and families when necessary
• Respond to questions or refer patients to appropriate clinical staff
• Provide administrative support to the assigned unit
• Interface with physicians, office staff, patients, family members, clinical staff, and co-workers

Diagnostics Scheduler

Nurse

• Perform comprehensive wound assessments for oncology patients
• Develop individualized treatment and patient care plans
• Provide expert ostomy care
• Collaborate with multidisciplinary teams and staff
• Monitor and document wound healing progress
• Implement evidence-based interventions
• Educate patients, caregivers, and staff on wound and ostomy management
• Provide specialty-focused nursing consultation on complex patient cases
• Evaluate patient needs, recommend treatments, implement interventions, and evaluate outcomes
• Serve as a specialized clinical resource to patients, families, and staff
• Identify opportunities for staff development and provide formal and informal training
• Stay current on specialty developments and integrate findings into practice, policies, and procedures
• Communicate with physicians, patients, families, external health care contacts, community providers, agencies, and clergy
• Synthesize and prioritize data from multiple sources to support patients and families through changes in health status

Hematology Oncology Wound Care Registered Nurse, RN

• Serve as a clinical expert, educator, consultant, and change leader
• Provide direct and indirect care for complex patients
• Collaborate with multidisciplinary and interprofessional teams on interdisciplinary plans of care and advanced nursing interventions
• Provide expert consultation for patients with complex healthcare needs
• Monitor patient care trends, quality outcomes, patient satisfaction, and cost-effective care
• Facilitate resolution of ethical conflicts in complex patient care situations
• Set and evaluate nursing practice standards based on professional specialty organizations and available evidence
• Conduct clinical inquiries and translate nursing research into practice
• Coach, mentor, and role-model nursing staff and clinical teams
• Identify professional development needs and provide instruction or resources
• Review, revise, and develop policies, protocols, and clinical practice guidelines
• Participate in workgroups, task forces, committees, and Clinical Consensus Groups
• Address staff and patient needs across multiple care units and the health system
• Lead and facilitate evidence-based practice changes to improve patient safety and quality of nursing care
• Influence care at patient, nursing, facility, and system levels

RN Clinical Nurse Specialist

General

• Perform prescribed specialized radiographic procedures according to department/facility policies, procedures, and protocols
• Perform radiographic diagnostic/interventional special procedures by following and verifying referring providers’ orders
• Educate patients and families regarding procedures and treatments
• Produce high-quality images and prepare/present them with pertinent patient information for timely interpretation
• Prepare and maintain accurate documentation
• Perform prescribed invasive/interventional procedures when applicable
• Administer radiopharmaceuticals and other approved medications
• Perform and evaluate equipment quality-control measurements
• Troubleshoot equipment and notify appropriate personnel to maintain performance
• Maintain a safe environment and adhere to radiation-safety policies
• Uphold ethical, legal, professional, and confidentiality responsibilities related to radiology practice
• Ensure efficient department workflow and maintain adequate supplies and materials
• Collaborate with medical imaging, nursing, medical staff, interdisciplinary healthcare teams, regulatory and health agencies, patients, and family members

Cath Lab Special Procedure Technologist

• Perform prescribed specialized radiographic procedures according to department and facility policies, procedures, and protocols
• Perform radiographic diagnostic and interventional special procedures while verifying referring providers’ orders
• Educate patients and families about procedures and treatments
• Produce high-quality images and prepare them with pertinent patient information for timely interpretation
• Prepare and maintain accurate documentation
• Perform prescribed invasive/interventional procedures when applicable
• Administer radiopharmaceuticals and other approved medications
• Perform and evaluate equipment quality-control measurements
• Troubleshoot equipment issues and notify appropriate personnel
• Maintain a safe environment and follow radiation-safety policies
• Maintain confidentiality and uphold ethical, legal, and professional responsibilities
• Ensure efficient departmental workflow
• Monitor and maintain adequate supplies and inventory
• Collaborate with medical imaging, nursing, medical staff, interdisciplinary healthcare teams, regulatory agencies, patients, and families

Security Engineer

• Design, develop, configure, implement, tune, and maintain cybersecurity solutions
• Resolve technical and business issues related to threat and vulnerability management, identity management, security operations, forensics, and data protection
• Support planning, implementation, and operation of the Enterprise Identity and Access Management platform
• Develop and deploy IAM features, access certifications, provisioning, modeling, workflows, and automation
• Work with Cybersecurity Architects to execute strategic cyber initiatives
• Evaluate security components of networks, applications, and end-user devices
• Provide guidance to ensure new systems meet regulatory and technical standards
• Participate in root-cause analysis and identify improvement opportunities after failures
• Manage cybersecurity systems, including tuning, release updates, and change management
• Design and implement cybersecurity solutions and secure baseline configurations
• Perform technical assessments for policy, standards, and regulatory compliance
• Evaluate and develop security policies and procedures
• Administer and sustain security for in-house infrastructures and services
• Participate in cybersecurity projects, including scope requirements, budgeting, and work breakdown
• Provide cybersecurity support across multiple departments and interact with staff and management at all levels
• Work Monday through Friday during normal business hours with on-call support

Cybersecurity Engineer I

Physician Assistant

• Prepare patients for exams and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores
• Report patient-condition changes to clinicians
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs
• Apply universal blood and body fluid precautions and use personal protective equipment
• Prioritize patient flow through the clinical process
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results
• Provide clerical support and maintain complete medical records and billing information
• Clean and disinfect equipment, instruments, exam rooms, and storage areas according to sterilization procedures and OSHA guidelines
• Perform basic equipment maintenance and coordinate repairs
• Order supplies, stock patient-care areas, and manage medication-related tasks
• Maintain effective communication with internal and external customers
• Complete required onboarding, orientation, and simulation training
• Work under direct provider supervision and interact with staff, physicians, patients, families, and external healthcare contacts

Patient Balance Customer Service Representative

PFS Representative – DME Collections

PFS Representative, CBO, Ambulatory Billing Follow-up, Medicare

Senior Accountant

Care Coordination Associate Director

Senior Administrative Assistant

Surgery Scheduler, Neurosurgery Clinic

Patient Care Coordinator – Neurosurgery Clinic

Diagnostics Scheduler

Hematology Oncology Wound Care Registered Nurse, RN

RN Clinical Nurse Specialist

Cath Lab Special Procedure Technologist

Cath Lab Special Procedure Technologist

Cybersecurity Engineer I

Medical Assistant