Banner Health

Associate

• Record and document inbound patient complaints and grievances across Banner hospitals and clinics
• Answer incoming Patient Relations calls and address patient-relations issues from a centralized location
• De-escalate complaints through compassionate and effective communication
• Receive, coordinate, facilitate, document, and track patient-relations issues
• Follow processes and regulatory requirements to achieve timely complaint and grievance resolution
• Review patient records, escalate issues, and determine required resources
• Maintain complaint databases and records
• Investigate and resolve less complex complaints and facilitate resolutions
• Follow up with patients and family members by phone or written correspondence
• Prepare and maintain letters, reports, documents, and related correspondence
• Communicate with clinical and senior executive leadership to obtain investigative findings
• Coordinate information needed for patient letters
• Analyze complaint and grievance patterns and trends and identify patient-experience and risk/quality issues
• Enter incoming concerns and complaints into the record system and assist teammates with case entry and incoming calls
• Compose, proofread, and edit service-recovery letters
• Respond to assigned non-clinical customer-service, non-clinical billing, HIPAA-only, and qualifying behavioral issues
• Work with patients, families, medical staff, payers, providers, executives, and community stakeholders

Patient Relations Associate

Security Engineer

• Investigate and respond to escalated security incidents
• Coordinate teams and departments during security incidents
• Lead technical analysis and discussions
• Create incident documentation and communications
• Advise on countermeasures and improve security analytics and alerts
• Define incident response scope and objectives based on business needs and regulatory requirements
• Perform cybersecurity analysis and design
• Conduct investigations and legal preservation workflows
• Troubleshoot access control, provisioning requests, network security, and endpoint security systems
• Assess escalated security events and drive response actions to minimize business impact
• Act as Incident Coordinator and Scribe for high-impact cyber breaches and advanced attacks
• Support communications during cybersecurity incidents, recoveries, breaches, intrusions, and system abuses
• Participate in security reviews, evaluations, tabletop exercises, risk assessments, and post-incident activities
• Develop security posture recommendations
• Document incident response activities, metrics, reporting, and lessons learned
• Assist with alerts and Indicators of Compromise detection capabilities
• Evaluate and develop security policies, procedures, and Incident Response documents
• Provide technical expertise and operational support for security software
• Manage and conduct eDiscovery operations, including legal preservation, litigation holds, forensic collections, and native file productions
• Manage evidence documentation and chain-of-custody
• Provide guidance and oversight for compliance with mandated cybersecurity laws, rules, and guidelines
• Conduct cybersecurity, digital forensic examinations, and eDiscovery operations across multiple departments

Cybersecurity Forensic Examiner I

Physician Assistant

• Room patients and take vital signs
• Assist with examinations and minor in-office procedures
• Perform phlebotomies, ear irrigation, and EKGs
• Update and maintain electronic medical records accurately and promptly
• Answer phones and check in patients
• Schedule appointments and follow up on referrals
• Order supplies and stock rooms and patient care areas
• Coordinate pre-certifications, referrals, authorizations, prescriptions, tests, and treatments
• Communicate test results to patients
• Provide clerical support, documentation, and billing information
• Clean and disinfect equipment, exam rooms, and storage areas
• Perform basic equipment maintenance and coordinate repairs
• Support clinicians, nursing staff, providers, patients, families, and external healthcare contacts
• Complete required onboarding, orientation, and simulation training
• Travel between 755 E. McDowell, Phoenix and Arcadia, 4200 E. Camelback, Phoenix

Medical Assistant – Neurosurgery Clinic

Representative

• Obtain and complete insurance authorization requests
• Verify insurance benefits and authorization requirements
• Verify patient insurance and accurately input information into systems
• Thoroughly document accounts to maximize reimbursement and minimize denials or penalties
• Meet monthly individual accuracy and productivity goals
• Complete authorization initiation requests with payers for all service lines
• Validate existing provider-requested authorizations
• Complete authorizations for acute and ambulatory visits using submission tools and websites
• Provide authorization numbers and patient demographic information to staff, including billing
• Explain referral processes to physicians and staff
• Maintain records of referral activity and authorizations
• Refer encounters for peer review when needed
• Respond to provider orders for tests, procedures, and specialty visits
• Obtain authorizations for single and recurring visits, including verification of demographics, codes, service dates, and clinical data
• Stay current on payer requirements and third-party authorization submission software
• Work independently from a remote location and prioritize work to ensure timely patient care
• Follow escalation protocols for accounts not meeting authorization standards
• Perform cross-coverage and other related authorization duties as assigned

Pre Service Prior Authorization Representative

Contracts Specialist

• Administer contracts for the organization
• Participate in developing and implementing contract management tools and processes
• Attend daily contract distribution meetings for assignment of contracts
• Review, assess, draft, redline, and process contracts and information in a contract management database
• Review and revise proposed contract language for policy, guideline, legal, and business compliance
• Assess business terms and negotiate and resolve contract issues with vendors/payers
• Prepare contract documents for approval and execution
• Verify the intent of proposed contracts with internal and external customers and legal counsel
• Interpret contract language and resolve contract issues
• For managed care assignments, analyze and compile data, monitor contracts, maintain matrices and files, track key activity dates, and maintain contract workflow logs
• Participate in major projects as needed
• Interface internally with all levels of company management and externally with vendors or other payers

Contracts Management Specialist

Therapist

• Evaluate patients' functional abilities and limitations and determine whether intervention is needed
• Establish plans of care, treatment goals, discharge planning, and recommendations to referring providers
• Implement individualized physical therapy treatment plans and provide skilled treatment
• Assess treatment effectiveness and modify plans of care as indicated
• Involve patients and families/caregivers in treatment and decision-making
• Provide education to physicians, nurses, patients, families/caregivers, and interdisciplinary teams
• Document evaluations, treatment techniques, patient progress, and reassessments within departmental time frames
• Communicate patient information, evaluation and treatment results, and progress to care teams
• Contact physicians for routine or difficult problem solving and defend treatment rationale
• Adapt assignments to caseload, scheduling, and staffing needs
• Assist in other patient care areas and accept responsibility for patient care needs
• Supervise and delegate to PTAs, ATCs, therapy technicians, and students
• Train and orient new personnel and assure delegated personnel competency
• Attend required meetings and participate in departmental/facility process improvement
• Meet department productivity standards
• Interact with staff, physicians, patients, families, external healthcare institutions, community providers, agencies, and physician offices

Physical Therapist

General

• Collaborate in the design, implementation, and ongoing operational support of clinical technologies and associated workflows within a specialized critical care domain
• Develop, analyze, and maintain statistical and performance data for timely, accurate, and informed decision-making
• Partner with clinical subject-matter experts, informatics colleagues, and IT teams across the Banner enterprise to deliver integrated solutions
• Collaborate in the development, implementation, and operational support of clinical technologies and processes within a specialty area at a system level
• Provide informatics expertise and maintain statistical data for assigned business owners
• Optimize clinical systems design to meet organizational improvement objectives and strategic goals
• Balance interdisciplinary user requirements for clinical systems
• Collaborate with department leaders, clinicians, project managers, and technical experts on clinical application design and deployment
• Identify and solve problems, analyze developments, and respond to non-standard customer requests
• Work on-site at Banner Churchill Community Hospital with remote support for the Lassen facility, Monday–Friday, eight-hour days
• Travel to and work at any facility within the Banner Network as required

Health Informatics Specialist

Clinical Specialist

• Provide education to Banner ambulatory service lines, including medical groups, imaging, urgent care, and occupational health
• Enhance clinical practice through planning, developing, conducting, and evaluating clinician education programs
• Support and develop preceptors, new graduates, and experienced clinicians
• Serve as an education resource for clinical policies, procedures, standards of care, and external agency requirements
• Interpret, implement, and evaluate educational programs aligned with organizational goals
• Standardize onboarding, preceptor programs, clinical academies, and clinical application implementations
• Oversee orientation for new and transferring clinical staff from classroom through clinical areas
• Assess, plan, develop, and deliver clinical curricula, educational materials, competencies, and developmental programs
• Incorporate evidence-based practice, adult learning principles, multiple modalities, and technology into training
• Evaluate learning effectiveness through feedback, testing, and skills assessments; track enrollment, attendance, and completion
• Participate in committees and teams supporting new clinical education programs and practice initiatives
• Provide clinical leadership and feedback on budgets for clinical education programs when applicable

RN Clinical Education Specialist

• Educate, support, and build partnerships with providers and office teams
• Manage an assigned territory of provider practices throughout Arizona
• Communicate health plan initiatives and education to physicians and office staff
• Serve as the primary relationship point for designated offices/territories
• Manage office relationships, contract requests, and contract expansion
• Build relationships with internal and external stakeholders and organizations
• Coordinate activities, exchange information, and resolve program-related problems
• Gather data and support improvement efforts and financial performance
• Coordinate and oversee implementation of improvements
• Travel frequently to physician offices for site visits, staff education, and problem resolution
• Review analyses and reports to measure progress toward goals
• Implement process improvement addressing clinical and operational performance
• Provide recommendations to company leadership
• Maintain reporting and communication for timelines and deliverables
• Work independently under general supervision and interact with Banner leadership, personnel, regulatory agencies, outside organizations, and vendors

Care Transformation Specialist

Nurse

• Assess, plan, implement, evaluate and document nursing care for patients
• Perform wound care consults and treatment in a Level I Trauma Facility
• Assess patients’ physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs
• Review patient history, diagnostics and laboratory data; report abnormal results
• Formulate and revise patient-specific plans of care and discharge plans
• Provide direct patient care and coordinate, delegate and supervise healthcare team activities
• Evaluate patient and family responses to care and teaching
• Document assessments, interventions, patient responses and physician orders
• Provide evidence-based care and participate in research and shared leadership activities
• Educate, orient, precept and mentor personnel, patients, students, families and visitors
• Teach wound care classes to bedside nurses
• Collaborate with physicians, healthcare providers, clergy, families and external contacts
• May supervise department staff and workflow

Registered Nurse, Wound Care

Customer Support

• Float between Banner North Colorado Medical Center and Banner Fort Collins Medical Center, with primary base at Banner North Colorado Medical Center
• Complete and organize onboarding needs for new hires, new graduates, and capstone students
• Guide new team members through orientation across both WIS facilities
• Review competency assessment (CAP) tools for accuracy and compliance
• Assist with education initiatives and collaborate with education teams
• Keep preceptors aligned with training expectations, timelines, and best practices
• Support integration of new technology and innovation within women and infant care
• Work with leadership on team-member check-ins and follow-ups
• Assist with leadership rotation call coverage as needed
• Support clinical staff in delivering high-quality patient safety and care
• Support perinatal data collection, tracking, and reporting
• Contribute to quality improvement efforts aligned with CPCQC initiatives
• Support nurse leadership in planning, developing, and executing facility education
• Support onboarding and orientation of newly hired registered nurses
• Coordinate quality, risk management, safety, and nursing standards
• Serve as a liaison between disciplines through communication, education, and problem solving
• Coordinate system and facility initiatives for clinical career development and lateral nurse pathways
• Lead and implement facility clinical initiatives as needed
• Participate in improvement of national nursing quality indicators and outcomes

Registered Nurse – WIS Operations Support Specialist

• Provide inpatient and outpatient complex care coordination and oversight for Advanced Lung Disease patient populations
• Serve as the point of contact and liaison for patients and caregivers
• Provide extensive patient teaching and education
• Monitor patient progress and plan-of-care adherence
• Manage acute calls, patient needs, and symptoms of advanced therapies
• Advocate for patients and intervene as necessary
• Coordinate complex care with specialists, primary providers, physicians, and resources
• Assess, address, remove, and prevent barriers to care
• Assess plans of care and develop, implement, monitor, and document resource utilization and patient progress
• Evaluate medical necessity and appropriateness of care
• Assist referring physicians with scheduling initial tests and consultations
• Coordinate disease care using an interdisciplinary holistic approach
• Explain diagnostic processes, care strategies, recommended actions, disease processes, expected side effects, and community resources
• Evaluate functional abilities and limitations, establish treatment goals, and implement plans of care
• Initiate discharge planning and recommend modifications to referring orders
• Support patients and families during difficult decision-making and coordinate end-of-life care
• Support process improvement activities and participate in staff development
• Establish collaborative relationships with physicians, payers, and healthcare team members
• Collect and communicate information to fulfill utilization and regulatory requirements
• Work independently within established procedures and confer with a supervisor on unusual situations

Registered Nurse, Patient Navigator – Advanced Lung Disease

• Select and place surgical instruments, supplies, and equipment during surgery
• Scrub and provide instruments, sutures, and other sterile supplies during surgical procedures
• Prepare for surgical procedures by pulling appropriate instruments and supplies and ensuring instruments are in good working order
• Review case carts for correct instruments and supplies and plan ahead for upcoming surgical case needs
• Anticipate the surgeon’s needs, pass instruments, and retract tissue
• Demonstrate aseptic technique and universal precautions throughout procedures
• Dispose of sharps and trash and place used supplies into case carts for processing
• Participate in counting sharps, instruments, and sponges
• Prepare instruments for cleaning following each case
• Ensure surgeon preference cards and pick lists are accurate
• Assist with operating room turnover between cases
• Participate in stocking, replenishing supplies, and cleaning operating rooms
• Provide business support and assigned administrative tasks as needed
• Participate in or lead training and orientation of surgical technology staff and students as assigned

Operating Room Surgical Technologist, PRN

• Assess, develop, and implement patient care plans for a specific patient population
• Integrate specialized knowledge into patient and staff education, consultation, and coaching
• Manage and influence the quality of patient outcomes and clinical care
• Collaborate with staff to integrate quality and cost improvements in clinical care
• Provide specialty-focused nursing consultation on complex patient cases
• Evaluate patient needs and recommend treatments
• Implement interventions and evaluate outcomes
• Serve as a specialized clinical resource to patients, families, and staff
• Identify opportunities for staff development and learning through training and education
• Stay current on specialty developments and integrate findings into practice, policies, and procedures
• Interact with staff, physicians, patients, families, external health care contacts, community providers, agencies, and clergy
• Synthesize and prioritize data from multiple sources to support patients and families responding to changes in health status
• Work primarily at Banner Ironwood and float to Banner Goldfield as required

Registered Nurse, RN Certified Specialist

• Assess patients' physical, psychological, social, spiritual, educational, developmental, cultural, and discharge planning needs
• Review patient history, physical examinations, diagnostic and laboratory data, and report abnormal results
• Formulate, initiate, review, and revise individualized plans of care and discharge plans
• Provide direct patient care and coordinate, delegate, and supervise health care team activities
• Provide care based on physician orders, nursing plans of care, policies, standards, and regulatory requirements
• Evaluate patient and family responses to care and teaching, patient progress, and expected outcomes
• Document assessments, plans, interventions, evaluations, patient responses, and physician orders accurately and promptly
• Participate in research, shared leadership, education, orientation, precepting, mentoring, and quality improvement activities
• Interact with staff, physicians, patients, families, community providers, agencies, and clergy regarding patient care
• Work autonomously in patients' homes within an assigned East Valley geographic territory