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Beth Israel Lahey HealthPosted 10/20/2026full-timeWakefield • Massachusetts • United StatesJuniorMid-Level💰 $25 - $38 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while managing multiple tasks and deadlines in healthcare operations. Proficient in documentation, meeting coordination, and establishing positive relationships with payor representatives and internal stakeholders.
Highest-signal resume keywords
Healthcare Operations ExperiencePayor Operations KnowledgeStrong Organizational SkillsExcellent Written And Verbal CommunicationProficiency With Microsoft Office Suite
About the role
Key responsibilities & impact- Support the day-to-day operations of the BILHPN Payor Operations department under the Director, Payor Operations
- Track payor deliverables, requirements, deadlines, alerts, notifications, and action items
- Maintain inventories and tracking tools for payor deliverables, requests, communications, issues, and resolutions
- Coordinate with payor representatives and internal stakeholders to confirm requirements and support follow-up
- Coordinate payor-specific meetings, prepare materials, document notes and action items, and complete follow-up
- Intake, document, and route payor communications, requests, and operational issues
- Compile payor requirements, contract-related information, reports, reference materials, and documentation
- Disseminate payor alerts, notifications, program updates, training information, and operational requirements
- Support practices and provider groups with questions, requests, operational needs, and follow-up
- Coordinate with Revenue Cycle and other stakeholders to research and track claims, billing, reimbursement, enrollment, and workflow issues
- Gather information from practices, providers, Revenue Cycle, operations, clinical teams, and other stakeholders to support issue resolution
- Monitor deliverable status and identify deadlines, missing information, barriers, and risks for escalation
- Maintain and refine workflows, reference materials, spreadsheets, Smartsheet trackers, and other operational tools
- Prepare routine reports, spreadsheets, presentations, correspondence, meeting summaries, and status updates
- Develop working relationships with payor representatives, practices, provider groups, Revenue Cycle teams, BILHPN teams, vendors, and other stakeholders
- Participate in training, mentoring, professional development, quality improvement, and mandatory education activities
- Perform other duties as needed or directed
Requirements
What you’ll need- Bachelor's degree in healthcare management, administration, public health, business administration, health services, communications, or a related field preferred
- Equivalent relevant education and/or experience may be considered
- 0–2 years of experience in healthcare operations, payor operations, provider relations, practice operations, revenue cycle, customer service, business administration, or a related field preferred
- Healthcare or provider-facing experience is a plus but is not required for a strong entry-level candidate
- None required for licensure, certification, and registration
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Professional interpersonal skills and service orientation
- Ability to establish positive working relationships with payor representatives, practices, provider groups, Revenue Cycle teams, internal departments, and other stakeholders
- Ability to manage multiple tasks, track follow-up, meet deadlines, and seek guidance when priorities conflict
- Ability to learn and apply healthcare operations, value-based care, payor requirements, and organizational workflows
- Strong documentation, meeting coordination, follow-through, and customer service skills
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and related business applications
- Familiarity with Smartsheet or similar tracking/workflow tools preferred
- Willingness to learn, receive coaching, and progressively assume greater responsibility
- Strong analytical skills and proficiency in data analysis tools and software
- Collaborative team-player orientation
- Must be vaccinated against influenza as a condition of employment
Benefits
Comp & perks- Influenza vaccination requirement for staff
- Equal Opportunity Employer/Veterans/Disabled
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDocumentationMeeting CoordinationCustomer ServiceWorkflow Management
Soft Skills
Professional Interpersonal SkillsCollaborative Team-Player OrientationAttention To DetailAbility To Manage Multiple TasksWillingness To Learn
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft TeamsSmartsheet
Industry Keywords
Payor RequirementsRevenue CycleProvider RelationsValue-Based CareHealthcare Management