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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing community strategies, managing brand reputation on platforms like G2, Capterra, and Trustpilot, and fostering engagement within the beauty and wellness sectors. Strong written communication and relationship-building skills are essential for navigating public conversations and collaborating with cross-functional teams.
Highest-signal resume keywords
Community Strategy DevelopmentBrand Reputation ManagementModeration Workflow CreationCross-Functional CollaborationStrong Written Communication
About the role
Key responsibilities & impact- Research and map where customers are active online
- Propose an owned community strategy and platform roadmap
- Launch and run Boulevard’s owned community platforms, including moderation and engagement
- Monitor and respond to reviews on G2, Capterra, and Trustpilot
- Partner with Support, Product, Education, and Paid teams to route and close out feedback
- Help define Boulevard’s influencer program with Content & Social teams
- Track and report engagement, sentiment, and retention metrics
- Travel occasionally for trade shows, brand events, and video shoots
Requirements
What you’ll need- 5-7 years of experience in strategy- and execution-heavy community roles
- Experience building community strategy from an ambiguous starting point
- Experience managing a brand’s presence and reputation on G2, Capterra, and Trustpilot
- Experience building moderation and escalation workflows for an online community
- Track record of working with demand generation, support, product, or customer success teams to turn community feedback into action
- Strong written communication and sound judgment handling sensitive or difficult public conversations
- Deep customer empathy and strong sense of urgency
- Strong relationships and credibility within the beauty, wellness, salon, or spa community
- A degree in marketing, journalism, communications, business, or another relevant field, or equivalent experience (5+ years)
- Preferred/plus experience with branded Reddit presence, beauty/wellness/salon/spa, or Facebook groups
Benefits
Comp & perks- Competitive base pay and performance bonus eligibility
- Equity participation for all full-time employees
- Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
- Annual $1,200 HSA employer contribution for eligible plans
- 100% covered dental, vision, life, and disability insurance
- 12 weeks of fully paid U.S. parental leave
- Flexible paid time off
- 10 U.S. company holidays
- $200 home office setup allowance
- $50 monthly WFH reimbursement
- $200 quarterly Boulevard Bucks for well-being and industry connection
- One Medical membership
- Employee Assistant Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Community EngagementSentiment TrackingRetention Metrics ReportingFeedback RoutingInfluencer Program Development
Soft Skills
Customer EmpathySound JudgmentStrong Relationships
Tools & Technologies
G2CapterraTrustpilotRedditFacebook Groups
Certifications & Qualifications
Degree in MarketingDegree in JournalismDegree in CommunicationsDegree in Business
Industry Keywords
Beauty CommunityWellness CommunitySalon IndustrySpa IndustryDemand Generation