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Senior Tech Support Engineer – Medical Imaging Devices
FUJIFILM CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier 1 technical support for FUJIFILM Synapse medical imaging products, with a strong focus on troubleshooting, customer communication, and compliance with U.S. FDA and ISO 13485 standards.
Highest-signal resume keywords
FUJIFILM Synapse Technical SupportWindows OS ProficiencyNetworking KnowledgeU.S. FDA ComplianceSecurity+ Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide remote Tier 1/second-level technical support for FUJIFILM Synapse medical imaging products
- Troubleshoot and resolve customer issues
- Assess and clear monitor alarms
- Support third-party hardware, software, and network issues sold or supported by FUJIFILM
- Use FUJIFILM knowledge resources during troubleshooting
- Collaborate with peers and team members on complex technical issues
- Document cases throughout the troubleshooting process
- Follow the TAC escalation process and transfer unresolved cases to the next-level engineer
- Answer and facilitate incoming customer calls
- Communicate effectively with customers and document interactions in cases
- Work cross-functionally with other Synapse teams and products
- Monitor TAC phone-system wallboards and maintain correct statuses
- Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
- Maintain yearly goals and team metrics
- Participate in after-hours, overtime, holiday coverage, and on-call rotation
- Travel overnight on short notice when needed to work on customer systems
- Follow company quality and regulatory compliance requirements, including U.S. FDA and ISO 13485 standards
Requirements
What you’ll need- Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
- One or more industry-specific certifications in relevant technical background; Microsoft, VMware, and Cisco certifications preferred
- Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, 2022+
- Working knowledge of networking, SQL Server, and/or Oracle
- Knowledge of current network technologies
- Superior communication and interpersonal skills and excellent phone manner
- Ability to achieve results and meet goals in a fast-paced, team environment
- Ability to make independent decisions based on interpretation of technology data and product knowledge
- Excellent organizational and multitasking skills
- Knowledge of Synapse workflows and implementations
- Knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM
- Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation
- Ability to undertake occasional short-notice overnight travel
- Ability to comply with U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards
- Maintain Security+ certification or higher
- Maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines
- Physical ability to sit up to 75–100% of applicable work time
- Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time
- Ability to stand, talk, and hear for 75% of applicable work time
- Preferred: FUJIFILM Synapse Administration experience; Synapse application front end; medical informatics architecture; Linux architecture; PostgreSQL; Security+ or higher; Microsoft, VMware, or Cisco certifications
Benefits
Comp & perks- Flexible work environment
- Overtime pay/work outside normal business hours as required
- Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training
- Reasonable accommodation during the application and selection process
- COVID-19 vaccination accommodation for medical or sincerely held religious beliefs or other legally required exemptions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSQL ServerOracleHL7 ProtocolsDICOM ProtocolsMicrosoft Server 2012Microsoft Server 2016Microsoft Server 2019Microsoft Server 2022Synapse Workflows
Soft Skills
Superior Communication SkillsInterpersonal SkillsOrganizational SkillsMultitasking SkillsDecision-Making Ability
Tools & Technologies
FUJIFILM Knowledge ResourcesTAC Phone-SystemNetwork TechnologiesClinical Data Transfer InterfacesMedical Imaging Products
Certifications & Qualifications
Microsoft CertificationVMware CertificationCisco CertificationSecurity+ CertificationTrade School Certification
Industry Keywords
Medical ImagingRegulatory ComplianceISO 13485Technical SupportCustomer Service