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Senior Tech Support Engineer – Medical Imaging Devices
FUJIFILM CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for FUJIFILM Synapse products, with a strong focus on troubleshooting, customer communication, and compliance with regulatory standards. Proficient in managing case workloads and achieving performance metrics in a fast-paced environment.
Highest-signal resume keywords
FUJIFILM Synapse AdministrationWindows OS KnowledgeNetworking KnowledgeSecurity+ CertificationClinical Data Transfer Protocols
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide remote technical support for FUJIFILM Synapse products
- Troubleshoot and resolve customer issues, assess and clear monitor alarms, and provide timely responses
- Work on third-party hardware, software, and network issues sold or supported by FUJIFILM
- Use FUJIFILM knowledge resources during troubleshooting
- Collaborate with peers and other team members on complex technical issues
- Document cases throughout the troubleshooting process
- Follow the Technical Assistance Center escalation process and escalate unresolved issues to the next-level engineer
- Answer and facilitate incoming customer calls, communicate effectively, and document interactions in cases
- Work cross-functionally with other Synapse teams and products
- Monitor TAC phone-system wallboards and maintain proper statuses
- Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
- Maintain yearly goals and team-defined performance metrics
- Provide coverage outside normal business hours, including overtime, holidays, and on-call rotations
- Travel occasionally to customer systems for short-notice overnight work
- Comply with company quality, regulatory, U.S. FDA, ISO 13485, and other applicable legal requirements
- Maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines
- Maintain case workload within 10% of peer median and keep non-escalated case backlogs at or below 25 cases unless management approves otherwise
Requirements
What you’ll need- Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
- One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, and Cisco certifications preferred
- Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+
- Working knowledge of networking, SQL Server, and/or Oracle
- Knowledge of current network technologies
- Superior communication and interpersonal skills and excellent phone manner
- Ability to achieve results and meet goals in a fast-paced, team environment
- Ability to make independent decisions based on interpretation of technology data and product knowledge
- Excellent organizational and multi-tasking skills
- Knowledge of Synapse workflows and implementations
- Knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM
- FUJIFILM Synapse Administration experience preferred
- Knowledge of Synapse application front end preferred
- Knowledge of medical informatics architecture, VMware, and storage solutions preferred
- Knowledge of Linux architecture preferred
- Experience using PostgreSQL preferred
- Security+ certification or higher required to maintain the position
- Ability to sit for up to 75–100% of applicable work time
- Ability to use hands and fingers to manipulate items, including keyboards, for up to 100% of applicable work time
- Ability to stand, talk, and hear for 75% of applicable work time
- Occasional travel of up to 10% may be required
- Willingness to work outside normal business hours, overtime, holidays, and participate in an on-call rotation
- Ability to undertake some short-notice overnight travel based on business needs
Benefits
Comp & perks- Dynamic, flexible work environment
- Overtime pay/work outside normal business hours as required
- Equal opportunities in compensation, benefits, and training
- Reasonable accommodation in the application and selection process
- COVID-19 vaccination accommodations for medical or sincerely held religious beliefs or other legally required exemptions
- Periodic COVID-19 testing and indoor face-covering requirements as applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportSQL ServerOracleHL7DICOMPostgreSQLLinux ArchitectureMicrosoft Server 2012-2022Network Technologies
Soft Skills
Superior Communication SkillsInterpersonal SkillsOrganizational SkillsMulti-tasking SkillsDecision-making Ability
Tools & Technologies
FUJIFILM Knowledge ResourcesTAC Phone-SystemSynapse WorkflowsVMwareStorage Solutions
Certifications & Qualifications
Bachelor’s DegreeTrade School CertificationMicrosoft CertificationVMware CertificationCisco CertificationSecurity+ Certification
Industry Keywords
Medical Informatics ArchitectureRegulatory ComplianceU.S. FDAISO 13485Technical Assistance Center