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Carenet HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling and coordinating patient appointments within a healthcare environment, particularly in diagnostic imaging and specialty services. Proficient in managing patient interactions while adhering to HIPAA standards and maintaining high-quality service levels.
Highest-signal resume keywords
Scheduling Medical AppointmentsHealthcare Contact Center ExperienceHIPAA ComplianceStrong Verbal CommunicationAttention To Detail
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a key point of contact within Hoag’s Centralized Patient Service Center
- Manage inbound and outbound patient interactions for scheduling and coordination of diagnostic imaging and specialty services
- Schedule, reschedule, cancel, and confirm appointments across CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, radiology and nuclear medicine physician scheduling, and main call support
- Respond to patient inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information
- Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms
- Review patient orders, referrals, and provider instructions to schedule appointments according to protocols
- Navigate multiple scheduling, CRM, and communication systems while maintaining accuracy and efficiency
- Communicate with patients, providers, and internal teams to coordinate care and resolve scheduling needs
- Demonstrate empathy, professionalism, and active listening throughout the scheduling process
- Follow established workflows, call flows, and knowledge resources
- Identify patient needs and resolve concerns while meeting service expectations
- Maintain productivity and quality standards in a high-volume contact center
- Adhere to HIPAA, privacy, and security standards
- Participate in required training, including modality-based imaging training
- Engage in coaching and apply feedback to improve performance
- Maintain attendance and schedule adherence
- Perform other assigned duties
Requirements
What you’ll need- High school diploma or GED required
- Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required
- Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards
- Strong verbal communication skills, empathy, professionalism, and excellent telephone etiquette
- Understanding of contact center performance metrics, including adherence, quality, and service levels
- Ability to adhere to assigned schedules; flexibility to adjust shifts, swap coverage, and support overtime based on business needs
- Reliable, punctual, and consistent attendance
- Ability to manage multiple systems and tasks simultaneously in a fast-paced environment
- Strong attention to detail and ability to follow established protocols and workflows
- Problem-solving skills and ability to research and resolve customer inquiries
- Basic computer proficiency with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms
- Ability to type a minimum of 40 words per minute
- Flexibility to work assigned schedules, including evenings, weekends, or holidays as required
- Completion of assessments may be required; assessments must be completed independently
Benefits
Comp & perks- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
- Remote, work from home position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Interaction ManagementBasic Computer ProficiencyTyping Speed Of 40 Words Per MinuteCRM PlatformsWindows-Based Systems
Soft Skills
EmpathyProfessionalismActive ListeningProblem-Solving SkillsTelephone Etiquette
Tools & Technologies
OutlookTeamsScheduling Platforms
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Diagnostic ImagingPatient AccessContact Center Performance MetricsService LevelsMulti-Department Scheduling