Carle Health

Clinical Specialist

• Oversee, coordinate, and manage functional and financial outcomes for hospitalized patients
• Conduct proactive initial assessments, ongoing evaluations, and discharge planning
• Act as liaison among patients, families, physicians, consultants, and internal/external referrals
• Coordinate transitions from inpatient care to appropriate post-hospital care
• Document plans of care and utilization issues in case management/utilization review software and multidisciplinary care documents
• Evaluate care-plan effectiveness and collaborate with physicians to support patient outcomes while managing readmission risk and length of stay
• Investigate post-hospital coverage and present options to patients, families, and providers
• Initiate pre-hospital, in-hospital, and post-hospital interventions
• Participate in multidisciplinary rounds and refer patients to healthcare team members
• Assess, plan, arrange, monitor, implement, and evaluate services; provide support and education
• Track avoidable inpatient days and conduct readmission assessments
• Assess post-discharge needs within 24–48 hours of admission and throughout the stay
• Develop post-acute strategies to reduce readmission risk
• Arrange DME, home care, outpatient infusion, hospice, ECF placement, and transportation
• Deliver or delegate regulatory letters for Medicare and observation patients
• Arrange and attend patient/family care conferences
• Conduct case review presentations for peers

RN Clinical Transitions Specialist – Inpatient Case Management

General

• Coordinate and implement patient care in the outpatient infusion department under the Department Manager
• Perform comprehensive physiological, psychological, spiritual, and educational patient/family assessments
• Analyze assessment data to determine diagnoses or issues and maintain Care Graph documentation
• Identify individualized, realistic, and measurable patient outcomes
• Develop and revise individualized plans of care, including discharge planning
• Collaborate with co-workers, physicians, other disciplines, patients, and families
• Set up IVs or other infusion devices to administer fluids or medication
• Coordinate with in-hospital pharmacy to ensure correct medication dosage
• Implement physician orders and age-appropriate patient care
• Assign and coordinate patient care with ancillary personnel
• Promote health, safety, healing, and patient advocacy
• Educate patients and families regarding illness, treatment, medications, and discharge planning
• Evaluate patient progress and effectiveness of the plan of care
• Document care and communicate patient responses through verbal reports
• Use patient, family, peer, and interdisciplinary feedback to improve care practices

RN – Outpatient Chemotherapy/Infusion Center

Physician Assistant

• Room patients and collect pertinent medical and personal history information
• Complete telephone communications with patients, families, pharmacies, and healthcare facilities
• Gather and maintain patient information according to department policies and procedures
• Perform patient check-in and check-out duties
• Obtain prior authorizations and verify insurance benefits
• Schedule appointments
• Coordinate referrals and diagnostic testing
• Perform office procedures according to department-specific competencies
• Conduct urine catheterizations and bladder scanning
• Remove sutures and staples
• Apply and remove casts under provider direction
• Read TB skin test results and refer positive screenings to nursing staff
• Perform point-of-care diagnostic testing
• Provide written instructions and condition-specific patient education materials
• Administer medications per provider orders
• Assist with prescription refills and call prescriptions into pharmacies
• Notify patients of prescription refills
• Document medication-related actions in the EMR
• Communicate lab results to patients by phone
• Order and maintain medical supplies
• Perform ear lavage procedures
• Assist medical and nursing staff with patient examination and treatment and help ensure smooth office operations

Certified Medical Assistant, CMA/RMA

Pharmacist

• Perform, coordinate, and supervise pharmacy services for home and alternative-site infusion therapies
• Prepare and dispense drugs, supplies, equipment, and sterile products
• Provide clinical assessments, education, care planning, and monitoring of therapy responses and outcomes
• Communicate therapeutic drug monitoring results to physicians, nurses, and other appropriate personnel
• Complete accurate clinical documentation and maintain pharmacy records
• Assess patient, drug, and disease information to identify drug-related problems
• Formulate goal-directed plans of care based on patient problems and outcomes
• Intervene to improve medication prescribing, administration, and monitoring practices
• Perform billing functions, patient charging, payer identification, and authorization acquisition
• Program infusion control devices and teach patients, caregivers, and staff their use
• Provide drug consultation to patients, families, physicians, and healthcare professionals
• Supervise and participate in performance improvement activities
• Supervise pharmacy operations and personnel
• Assume manager/leader and Pharmacist-in-Charge duties when authorized and necessary

Pharmacist – Home Infusion

Trainer

• Orient providers, RNs, MAs, PSRs, and other users to their specific Epic EMR applications
• Educate users on application upgrades and changes
• Train and support departmental users who customize and optimize applications
• Provide performance consulting for optimal Epic application usage
• Provide Epic training to new Carle hires and individual optimization assistance
• Collaborate with the IT Build Team during design, build, and validation processes
• Design role- and discipline-based training plans and learning objectives
• Develop Epic training environments, participant materials, and exercises
• Plan, schedule, and implement training
• Provide follow-up support and evaluate training results
• Provide specialized training and tools for departmental Super Users
• Serve as a resource for Super Users and departmental leaders, including during Go-Lives
• Provide training, tools, and materials to support Meaningful Use compliance

IT Epic Clinical Informatics Trainer – Epic MST Build Experience

• Oversee, coordinate, and manage functional and financial outcomes during acute hospitalization
• Perform proactive initial assessments, ongoing evaluations, and discharge planning
• Facilitate safe and timely transitions from acute care to appropriate post-hospital care
• Act as liaison among patients, families, physicians, consultants, and internal and external referral resources
• Coordinate transitions from inpatient to post-hospital care
• Document plans of care and utilization issues in case management software and multidisciplinary care documents
• Evaluate care plans and collaborate with physicians to support patient outcomes while managing readmission risk and length of stay
• Investigate coverage for post-hospital needs and present options to patients, families, and providers
• Initiate pre-hospital, in-hospital, and post-hospital interventions
• Participate in multidisciplinary rounds and make timely referrals to healthcare team members
• Assess, plan, arrange services, monitor, implement, evaluate, and provide support and education
• Track avoidable inpatient days and conduct readmission assessments
• Assess post-discharge needs within 24–48 hours of admission and throughout the stay
• Develop post-acute strategies to reduce readmission risk
• Arrange durable medical equipment, home care, outpatient infusion, hospice, extended care facility placement, and transportation
• Deliver or delegate regulatory letters for Medicare and observation patients
• Arrange and attend patient/family care conferences
• Present unique or challenging cases and scope-of-practice issues to peers

• Perform patient care activities delegated by the Nurse and/or Physician for patients of all age groups with acute and chronic health problems
• Provide nursing-assistant care, phlebotomy, and 12-lead ECG tracings
• Support the Emergency Department mission under direct RN supervision
• Participate in cost containment, maintaining a positive work environment, minimizing overtime, required classes and meetings, and unit committees
• Promote patient safety through protective devices, hourly rounding, care planning assistance, and maintaining a safe unit environment
• Promote infection control through hand hygiene, handling soiled materials, sterile asepsis, dressing changes, and isolation techniques
• Maintain personal safety and use PPE appropriately
• Maintain daily inventory and clean and stock support areas and patient rooms
• Perform and document pulse oximetry, catheter procedures, diagnostic tests, phlebotomy, ECG recordings, and bedside lab testing
• Provide care for patients requiring restraint or seclusion
• Perform and document patient observations and measurements, including vital signs, intake/output, height, weight, and pain ratings
• Perform special procedures and prepare equipment and rooms for examinations, trauma, sutures, moderate sedation, and other procedures
• Assist with patient mobility, transfers, positioning, admission, transport, discharge, and post-procedure monitoring
• Assist with nutrition management, meal delivery, feeding dependent patients, and documenting intake
• Assist with elimination procedures, catheter care, specimen collection, and urinary drainage management

ED Tech – Proctor

• Oversee, coordinate, and manage functional and financial outcomes during acute hospitalization
• Conduct proactive initial assessments, ongoing evaluations, and discharge planning
• Facilitate safe and timely transitions from acute hospital care to appropriate post-hospital care
• Liaise with patients, families, physicians, consultants, and internal and external referral partners to determine the next level of care and manage length of stay
• Document plans of care and utilization issues in case management/utilization review software and multidisciplinary care documents
• Evaluate care-plan effectiveness and collaborate with physicians to support patient outcomes and reduce readmission risk
• Investigate coverage for post-hospital needs and present options to patients, families, and providers
• Participate in multidisciplinary rounds and initiate referrals to quality improvement, risk management, social work, pharmacy, and therapy services
• Arrange durable medical equipment, home care, outpatient infusion, hospice, extended care facility placement, transportation, and regulatory letters
• Track avoidable inpatient days and conduct readmission assessments
• Assess post-discharge needs within 24–48 hours of admission and throughout the stay
• Arrange and attend patient/family care conferences
• Present unique or challenging cases to educate peers on case management and scope-of-practice issues

RN Clinical Transitions Specialist – Inpatient Case Management, Weekend

Assistant

• Support surgical services operations across pre-op, intra-op, and post-op areas
• Assist surgeons, physicians, anesthesia providers, surgical technologists, and registered nurses
• Perform perioperative support functions across multiple surgical specialties and phases of surgery
• Prepare surgical procedures and patients, anticipating and prioritizing simultaneous needs
• Review daily surgery schedules, collaborate with leadership, and plan support functions
• Set up, operate, and troubleshoot surgical equipment and specialty systems
• Apply aseptic techniques, open sterile items, and perform skin preparation
• Ensure equipment, hazard warnings, and practice compliance during laser use
• Provide case-specific equipment, specialty operating tables, and assistive devices
• Document activities accurately and timely
• Foster communication with patients’ families and address patient and family needs
• Promote a safe environment, teamwork, and patient satisfaction
• Attend department meetings and educational offerings
• Communicate with nursing staff and participate in education and training
• Assist colleagues with assignments and manage time effectively
• Respond to on-call needs outside scheduled hours, including after-hours, weekends, and holidays

Perioperative Nursing Assistant – Proctor Surgery

• Work at the unit level with bedside staff and unit leaders to deliver effective, efficient, high-quality care
• Continuously evaluate bedside care, identify process gaps, and facilitate process improvement activities
• Implement evidence-based research and practice recommendations
• Use unit dashboards and quality metrics to prioritize and drive practice changes
• Collaborate with unit managers, supervisors, bedside staff, healthcare providers, quality coordinators, and quality departments
• Collect data and evaluate trends in patient outcomes, nurse-sensitive indicators, core measures, VBP metrics, and occurrence reporting
• Review staff compliance with regulatory agencies and patient safety requirements
• Participate in quality and safety initiatives, work groups, and shared governance
• Write and revise unit-based policies, procedures, and standards
• Track and report quality outcomes and unit trends to management, physician teams, and bedside nurses
• Provide real-time accountability, coaching, and education to promote safe practice
• Utilize PDSA performance improvement methodologies to implement change
• Participate in daily WB rounds and evaluate adherence to current practices and policies
• Evaluate the daily necessity of urinary catheters, telemetry, central lines, restraints, and bedside or video remote sitters
• Conduct proactive rounds on high-risk patients and assess falls, pressure injury, documentation, environmental safety, and other patient risks
• Review enterprise reports, track trends, and facilitate process improvement teams
• Review hospital-acquired conditions and facilitate efforts to reduce unit risk
• Provide quality reports to unit leaders and bedside nursing staff on daily, weekly, monthly, quarterly, and yearly schedules
• Collaborate with unit leadership and the unit educator to conduct continuing education needs assessments

RN – Quality Outcomes Coordinator

• Room patients and collect chief complaint, family history, social history, surgical history, and medication reconciliation information
• Complete telephone communications with patients, families, pharmacies, and healthcare facilities
• Perform patient check-in/check-out, prior authorizations, appointment scheduling, benefits verification, referrals, and testing coordination
• Perform office procedures and point-of-care diagnostic testing under provider direction
• Provide written procedure, medication, follow-up, and condition-specific education as directed
• Administer medications, immunizations, PPD tests, nebulizer treatments, and oral medications
• Obtain vital signs including weight, height, blood pressure, pulse oximetry, and pulse
• Assist with toenail removal, lesion removal, wound care, physical forms, and DME forms
• Process prescription refills, contact pharmacies, notify patients, and document actions in the EMR
• Maintain department-specific competencies for testing, equipment handling, and specialty training

Certified Medical Assistant, CMA/RMA – Family Practice

• Room patients and collect pertinent medical and personal history information
• Obtain and document vital signs for adult patients
• Conduct pre-visit telephone calls, medication reconciliation, and allergy/history verification
• Communicate with patients, families, pharmacies, and healthcare facilities according to department policies and provider direction
• Perform patient check-in/check-out, appointment scheduling, benefit verification, prior authorizations, referral coordination, and diagnostic testing coordination
• Assist patients with medical and administrative forms
• Perform office procedures and point-of-care diagnostic testing
• Perform urine catheterizations, bladder scanning, suture removal, staple removal, and cast application/removal
• Read and document TB skin test results
• Administer medications, immunizations, PPD tests, nebulizer treatments, and oral medications as ordered
• Process prescription refill requests and communicate prescription orders to pharmacies
• Provide procedure, medication, follow-up, and condition-specific patient education
• Maintain department competencies and Team-Based Care binders
• Accurately document patient care, communications, and provider-directed interventions in the EMR

Certified Medical Assistant, CMA/RMA – Adult Medicine

• Provide complete nursing care and moderate sedation for Interventional Radiology patients
• Provide nursing services for Radiology patients across all radiology modalities
• Respond to Interventional Radiology In-Basket messages, addressing pre-procedure, scheduling, and follow-up needs
• Provide nursing care in the Cath Lab prep/recovery area as needed
• Assist radiology staff and coordinate with scheduling, pre-procedure testing, staff, patients, and physicians
• Serve as primary Interventional Radiology Nurse and coordinate with IR Nurse Navigation, Radiology Technologists, Cath Prep and Recovery charge RN, and service-line coordinators
• Cross-train for patient care and procedural coverage in Cath Prep and Recovery
• Assist with Cath/IR interventional lab procedures and other cardiac service areas as needed
• Lead and direct staff from other modalities assisting with radiology procedures
• Ensure proper workup and follow-up for Interventional Radiology patients
• Maintain knowledge of current IR procedures and best practices
• Support service-line satisfaction, efficiency, workflow, and patient flow
• Maintain supply inventory and provide input on equipment purchases and supply/equipment budgets
• Communicate patient and supply issues to leadership, staff, and providers
• Provide education and orientation to new and existing staff
• Perform daily equipment, temperature, humidity, anesthesia cart, point-of-care quality assurance, and product expiration checks
• Perform monthly crash cart and emergency equipment checks
• Provide input on staff performance appraisals
• Ensure procedure supplies are available and provide input on procedure schedule feasibility
• Complete nursing care throughout the Interventional Radiology process from initial order through post-procedure follow-up

RN 2 – Cath Lab Prep/Recovery/Interventional Radiology

• Provide additional assistance to keep identified patients safe from self-harm
• Ensure a safe environment for patients
• Directly observe identified patients at all times during the assigned shift
• Promote diversionary activities as necessary
• Remove potentially dangerous items from patient rooms and surroundings
• Ensure implementation of patient safety protocols, including elopement precautions
• Maintain patient privacy and confidentiality
• Assist patients with routine activities and meal selection
• Set up meal trays when there are no restrictions
• Answer patient phones
• Notify nursing staff when assistance is needed with toileting, ambulation, or other activities
• Coordinate care with appropriate hospital personnel
• Consult with the Lead RN, assigned RN, Security, and other staff as needed
• Report oral intake, patient observations, behavior, and behavioral changes to the assigned RN or nursing staff
• Document implementation of safety protocols and proof of observation on flow sheets

Patient Safety Monitor – CMH Nursing Float

• Assist providers and clinical staff with obtaining vital signs and preparing patients for examinations, treatments, and minor surgical procedures
• Obtain patient histories and review of systems; measure weight, blood pressure, pulse, and temperature
• Complete patient chart documentation and screening questions according to clinical protocols
• Draw and collect blood and other samples and prepare specimens for laboratory analysis
• Administer medications and vaccinations orally or by injection within scope of competency
• Track follow-up appointments related to office visits, laboratory tests, and procedures
• Assist with managing test results and follow-up as directed by the provider
• Schedule specialist and outpatient referrals
• Complete referral and laboratory forms and requisitions, including CPT/ICD-10 coding
• Document patient information in the electronic medical record
• Answer patient and family questions and provide education as directed
• Attend clinic and department meetings and monitor organizational communications
• Maintain compliance with CLIA, OSHA, Safety and Risk Management, Compliance, HIPAA, and workplace policies
• Prepare treatment rooms and assist healthcare professionals with examinations and procedures
• Complete clerical duties and other duties assigned by the Patient Care Manager
• Practice infection control standards when working with patients and equipment
• Support quality, customer service, teamwork, and effective office operations