Carle Health

Assistant

• Perform routine and complex blood drawing procedures, including venipuncture, finger and heel sticks, and blood cultures
• Verify patient identification and specimen labeling
• Respond to STAT and timed orders within required timeframes
• Serve as part of trauma and code response teams
• Collect blood specimens from newborn through geriatric patients in emergency, inpatient, and outpatient areas
• Collect specialized specimens for commercial laboratories and research
• Perform blood cultures using Chloroprep and various collection systems
• Coordinate with nurses for port collections
• Collect initial blood specimens for trauma patients
• Participate in accreditation, proficiency testing, and annual competency testing
• Maintain familiarity with and document review of laboratory and organizational policies and procedures
• Communicate accurately, promptly, effectively, and professionally with internal and external customers

Lab Assistant, Phlebotomist – Inpatient

Biller

• Coordinate scheduling of HVI procedure center suites, procedure labs, bedside procedures, and biopsies
• Identify missing information and discrepancies in procedure type, surgeon, and times
• Manage administrative time for the VIR Associate Medical Director and HVI Quality Directors
• Enter, update, monitor, verify, confirm, and distribute case schedules
• Validate supplies used in EPIC and the inventory system and bill patients accordingly
• Reconcile par levels from Spacetrax and validate EPIC with Lawson supplies within the Intra-OP Navigator
• Assist with same-day add-ons and case statistics
• Monitor depot and procedure lists for prior authorization status and communicate outliers
• Adjust procedure center schedules and communicate changes to provider offices and other stakeholders
• Assist in other areas as needed

Biller/Scheduler – HVI Proc

Representative

• Welcome and assist patients, families, and visitors
• Address questions and provide non-medical information
• Communicate patient and family concerns to appropriate team members and assist with resolution
• Answer, screen, and route telephone calls
• Make, cancel, and reschedule patient appointments
• Support digital patient communications through MyUnityPoint and text
• Gather, verify, and enter demographic and insurance information into electronic health records and patient accounting systems
• Assist with charge capture and billing accuracy
• Collect payments, issue receipts, and reconcile daily receivables
• Open and close the clinic according to guidelines
• Collaborate with support services to maintain a clean, welcoming environment
• Attend clinic meetings, read emails, and check the organization intranet
• Perform other duties requested by the Clinic Administrator to support office operations

Patient Services Representative

Physician Assistant

• Assist providers and clinical staff with obtaining vital information and preparing patients for examinations, treatments, and minor surgical procedures
• Obtain patient review of systems and history; measure and document vital signs
• Complete screening questions and necessary electronic medical record documentation
• Draw and collect blood and other samples and prepare specimens for laboratory analysis
• Carry out clinical orders, including administering medications and vaccinations orally or by injection
• Manage tracking systems for follow-up appointments, laboratory tests, procedures, results, and provider-directed follow-up
• Schedule specialist and outpatient referrals and complete referral and laboratory requisitions
• Provide timely documentation using standardized electronic medical record workflows
• Answer patient and family questions and provide education as directed by the provider
• Attend clinic and department meetings and stay informed through emails and the organizational intranet
• Prepare treatment rooms and assist healthcare professionals with examinations and procedures
• Complete clerical duties and other duties assigned by the Patient Care Manager
• Practice infection control standards and support compliance, quality, customer service, and effective office operations

Medical Assistant

Pharmacist

• Implement pharmaceutical services for patients throughout the Medical Center
• Accurately compound and dispense medications
• Perform clinical functions including therapeutic drug monitoring and patient-appropriate dosing
• Check all medications leaving the department for quality assurance
• Dispense medications from physician orders
• Accurately enter orders into the computer and provide current medication administration reports
• Verify that dosages on physician orders are patient-appropriate
• Check refills, unit dose medications, and IV preparations for filling and labeling accuracy
• Communicate with healthcare professionals regarding non-formulary drugs, allergies, drug interactions, drug compatibilities, and dosing questions
• Collaborate with healthcare professionals to select appropriate and cost-effective drug therapy
• Communicate with nurses and physicians regarding medication orders
• Help plan new pharmacy functions and update current services
• Participate in in-service programs regarding new procedures, policies, equipment, and treatments
• Participate in departmental and external projects
• Enter oral and IV medications into the HBOC System
• Oversee technicians operating the Omnicell System
• Dose drugs through the Pharmacokinetic Dosing Service
• Monitor patients for adverse drug reactions

Clinical Staff Pharmacist

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and distribute messages according to communication standards
• Manage incoming patient care requests, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls and messages
• Accurately communicate medical information from patients and referring physicians
• Manage incoming patient care requests, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible, professional manner

Patient Services Representative – Brain & Spine

Nurse

• Assist under RN direction in providing high-quality nursing care to home health patients
• Provide safe home health care services and follow the RN-established plan of care
• Conduct client assessments and complete visit documentation
• Implement nursing interventions according to client needs and changing conditions
• Communicate changes in client condition and client/caregiver needs to RNs and other staff
• Participate in client case reports and coordinate care with staff, physicians, and other resources
• Perform observations, test procedures, lab testing, and measures to prevent complications or minimize disease or injury effects
• Provide intermittent skilled care in accordance with the Plan of Treatment
• Maintain complete, legible, accurate, and timely clinical records, including daily visit notes, change orders, audit issues, occurrence reports, and follow-up communications
• Organize visit schedules and prioritize caseload needs to maximize client care
• Attend quarterly departmental meetings and assist with extra skilled nursing visits and weekend/holiday visits as requested
• Submit cellular phone statements/payments and payroll timesheets accurately and on time
• Pursue professional development and remain current with healthcare and departmental developments
• Educate clients, caregivers, and home health team members on health information
• Participate in departmental educational activities and work groups/teams
• Report to the assigned Home Health Clinical Manager

LPN – Home Health

• Assist providers and clinical staff with obtaining vital information and preparing patients for examinations, treatment, and minor surgical procedures
• Obtain patient histories, review of systems, vital signs, screening responses, and complete chart documentation
• Perform basic rooming functions
• Draw and collect blood and other patient samples and prepare specimens for laboratory analysis
• Carry out clinical orders within scope of competency, including administering medications and vaccinations orally or by injection
• Manage tracking systems for follow-up appointments, laboratory tests, and procedures
• Assist with managing results and follow-up as determined by providers
• Schedule specialist and outpatient referrals and complete referral and laboratory requisitions with CPT/ICD-10 coding
• Document patient care in the electronic medical record using standardized workflows
• Answer patient and family questions and provide education as directed by providers
• Attend clinic and department meetings and stay informed through emails and the organization’s intranet
• Perform other duties requested by the Clinic Administrator to support office operations

Certified Medical Assistant – CMA/RMA

• Assist providers and clinical staff with obtaining vital information and preparing patients for examinations, treatments, and minor surgical procedures
• Obtain review of systems, patient history, vital signs, screening responses, and complete chart documentation
• Perform basic rooming functions and clinical procedures, including blood draws, specimen collection, venipuncture, injections, vaccinations, TB placements, and ear lavages
• Administer medications and vaccinations as directed within scope of competency
• Track follow-up appointments related to visits, laboratory tests, and procedures
• Manage results and follow-up actions as determined by providers
• Schedule specialist and outpatient referrals and complete referral and laboratory requisitions with CPT/ICD-10 coding
• Document patient care in the electronic medical record using standardized workflows
• Answer patient and family questions and provide education
• Triage patients according to illness or injury severity
• Attend clinic meetings, review communications, and maintain compliance with clinical, safety, compliance, and HIPAA policies
• Perform other duties assigned by the provider, supervisor, or Clinic Administrator

Certified Medical Assistant, CMA/RMA

Supervisor

• Oversee daily operations and staff managing the Carle Financial Assistance Program and uninsured discount programs
• Ensure high-quality, cost-effective department performance aligned with organizational goals
• Manage department flow, staffing, productivity, and quality against established standards
• Prepare and analyze management summary reports and communicate findings
• Assist with data collection for annual CBISA reporting
• Create staff schedules, review and approve time cards, and manage paid leave requests
• Recommend or initiate hiring, promotion, transfer, discharge, and disciplinary actions
• Conduct staff performance evaluations
• Ensure staff are trained and competent in required job tasks
• Participate in and ensure participation in continuing education or certification activities
• Handle quality assurance, compliance matters, and escalated account issues
• Conduct staff meetings and collaborate on departmental, enterprise-wide, and external initiatives
• Assist employees with work-related matters
• Perform Carle Experience activities, including staff rounding and monthly meeting reports
• Prepare and follow annual budgets with the manager and director
• Partner with Accounting and Systems to track, capture, and report financial assistance data
• Interpret and analyze financial data to monitor performance and establish departmental benchmarks
• Act as a resource and mentor
• Maintain department policies and procedures
• Maintain relationships with vendor partners and the Community Coalition group

Supervisor – Self-Pay Recs Management

Community Manager

• Provide assistance to the interdisciplinary team in assessment, treatment planning, psychotherapy/counseling, and discharge planning for inpatient behavioral health patients
• Provide individual, group, and family counseling
• Facilitate at least one regularly scheduled group therapy session per week
• Involve families in treatment at least twice per week
• Complete initial and ongoing patient assessments
• Document assessments, treatment progress, interventions, discharge plans, and goals
• Assist with milieu management, admission assessments, and intakes during low census
• Use CPI methods when assisting with aggressive or violent patients
• Collaborate with treatment team members and community providers on individualized treatment plans, referrals, and discharge planning
• Participate in staffing meetings and community, return-to-work, discharge, and school staffings
• Coordinate daily care and discharge planning with psychiatrists, case managers, providers, patients, and families
• Facilitate transitions between levels of care and provide information to next-level providers
• Assist staff, patients, and families with legal issues related to treatment and protection of patient rights
• Assist with guardianship, court petitions, court proceedings, and abuse or neglect reporting

Behavioral Health Clinician – Community Behavioral Health

Therapist

• Implement and monitor respiratory regimens in the pulmonary rehabilitation program
• Provide pulmonary participant support
• Perform pre- and post-exercise blood pressure checks
• Monitor oximetry responses before, during, and after exercise
• Assess participant progress and recommend continued care to participants, staff, and the Medical Director
• Assist with exercise prescription data collection and individualized treatment plans
• Orient new participants and assist with initial respiratory assessments and care-plan development
• Chart and document assessments, daily exercise data, and participant progress
• Attend pulmonary rehabilitation team conferences and contribute to future program goals
• Report significant abnormal participant conditions and initiate emergency care according to policy
• Instruct participants in relevant pulmonary rehabilitation education topics
• Lead participant education sessions when appropriate
• Supervise exercise sessions and monitor participants for inappropriate exercise responses
• Recommend timely interventions, further treatment, or referrals

Respiratory Therapist, CRT/RRT – Cardiac Pulmonary Rehab

• Aid the interdisciplinary team in assessment, treatment planning, psychotherapy/counseling, and discharge planning for inpatient behavioral health patients
• Provide individual and group therapy/counseling to help patients achieve treatment goals
• Facilitate at least one regularly scheduled group process-oriented therapy session per day
• Provide situational interventions, support, limit-setting, and milieu management
• Use CBT and other brief therapies
• Document assessments, interventions, therapy sessions, treatment goals, and patient progress using required formats
• Complete initial and ongoing patient assessments and admission notes
• Obtain collateral information from family and significant others
• Collaborate with the treatment team to develop, implement, review, and update individualized treatment plans
• Participate in interdisciplinary clinical, community, return-to-work, discharge, and school staffing
• Coordinate care and discharge planning with treatment team members
• Address family issues and assist with guardianship matters, court filings, discharge planning, and family support
• Report child and elderly abuse or neglect to welfare agencies
• Help maintain a safe, therapeutic milieu and ensure patient/staff safety
• Complete event reports for adverse outcomes
• Assist patients with conflict resolution and de-escalation using CPI techniques
• Generate process, treatment, and patient-care improvement ideas
• Communicate milieu and programming needs to the clinical supervisor and nurse manager

Behavioral Health Therapist – Adult Behavioral Health

• Provide individual, group, and family counseling to help patients and families achieve treatment goals
• Complete ongoing patient assessments and document impressions, recommendations, and progress toward treatment-plan goals
• Facilitate assigned groups and ensure activities support each group’s goals or processes
• Assist with assessments, admissions, and additional groups during low census as directed by the Program Manager
• Use verbal redirection and other interventions before emergency measures for inappropriate acting-out behavior
• Collaborate with treatment-team members, community providers, patients, and families to develop and implement individualized treatment plans
• Participate in staffing meetings, community meetings, return-to-work meetings, discharge meetings, and employer staffing
• Coordinate daily care and discharge planning with psychiatrists, Unit Counselors, community providers, patients, and family members
• Begin discharge planning early and ensure plans are established before discharge
• Keep patients and families informed of treatment and discharge plans when clinically appropriate
• Advocate for patients and use creativity in discharge-plan implementation
• Facilitate transitions between levels of care
• Provide necessary information to providers at the next level of care
• Document identified problems, discipline-specific interventions, discharge plans, and goals met