Carle Health

Supervisor

• Coordinate daily nursing and staffing activities within the Behavioral Health department
• Monitor daily nursing workflow and perform staff nurse duties as needed
• Oversee quality initiatives, process improvements, policies, procedures, supplies, equipment, and medication ordering
• Manage staff education, competencies, orientation, evaluations, training, hiring, performance appraisals, promotions, and work assignments
• Resolve work-related issues and support employees with complex situations
• Provide and facilitate competent patient and family care while ensuring adherence to standards of care and scope of practice
• Develop, implement, and participate in quality improvement initiatives and audits
• Plan, administer, and evaluate patient care
• Coordinate quality outcome metrics and data
• Participate in organizational, departmental, nursing leadership, and division meetings
• Support Psychiatry Residency program development and oversee involved nursing staff
• Coordinate multidisciplinary patient care conferences for high-risk patients
• Support accreditation surveys and departmental audits and implement recommended changes
• Serve as an educational liaison and behavioral health resource for nursing throughout the health system
• Support the Patient Care Manager/Director with administrative duties and provide leadership through healthcare-team collaboration

RN Supervisor – Behavioral Health

Therapist

• Perform safe patient transfers from bed, chair, and floor, with assistance as needed
• Treat patients, colleagues, and other individuals with dignity, respect, empathy, and care
• Design plans of care integrating goals, treatment, outcomes, and discharge planning
• Adjust care based on patient response and available evidence
• Educate patients, families, caregivers, students, and healthcare providers using effective teaching methods
• Evaluate clinical findings to determine physical therapy diagnoses and outcomes of care
• Perform examinations using reliable and valid methods relevant to the patient’s complaint, screening results, and history
• Produce documentation in accordance with the Clinical Process Policy
• Screen patients to determine the effectiveness and need for therapy services
• Use and monitor support personnel according to legal and ethical guidelines, providing regular feedback
• Complete assigned annual education for DNV Hip and Knee Replacement Program requirements, if applicable

Physical Therapist

General

• Assume responsibility for a group of patients during a designated timeframe
• Provide patient care using the nursing process, nursing trends, technology, and institutional resources
• Perform unit-specific responsibilities and procedures within the scope of practice
• Maintain accurate documentation of nursing care
• Complete initial patient assessments and develop individualized plans of care
• Implement and continuously evaluate nursing interventions and patient care procedures
• Report or correct safety hazards and incidents
• Communicate with patients, families, colleagues, and providers to resolve issues and support professional development
• Collaborate with Pediatric Intensivists and Pediatric Hospitalists caring for Pediatric ICU, Pediatric Advanced Care, and Pediatric Med/Surg patients
• Monitor intake and output of pediatric patients
• Change dressings, insert catheters, and start IVs
• Administer medications using proper barcode scanning
• Notify providers of high-alert laboratory results
• Serve as a mandated reporter for suspected abuse or neglect
• Communicate with patients and families through hourly rounding, bedside reports, and whiteboard updates
• Collaborate with the multidisciplinary team to ensure quality outcomes
• Fulfill departmental competency requirements

RN – CFH Peds/PAC/PICU

• Coordinate staffing and activities of Patient Service Support staff for branch facilities with multiple departments
• Perform essential job functions of Patient Service Representative I, II and III
• Identify daily staffing needs according to budget and target guidelines
• Review future schedules and anticipate staffing adjustments
• Manage and monitor schedules for changes
• Identify recurring issues and present resolutions to appropriate parties or departments
• Assist with maintaining budget parameters and provide input to management regarding budget needs
• Recommend and initiate personnel actions, make work assignments, and review/edit direct reports' work
• Ensure staff are adequately trained and competent in required tasks
• Handle disciplinary action under the guidance of Human Resources and the Patient Care Manager
• Perform payroll duties assigned by the Patient Care Manager
• Resolve customer concerns, questions, and complaints and coordinate corrective action
• Report situations and resolutions to the supervisor
• Establish standards for reducing registration errors and initiate training to reduce errors
• Perform yearly staff evaluations and improve performance, productivity, and professionalism
• Assist staff with customer service issues and respond to Patient Relations concerns
• Assist department leadership and employees in resolving work-related issues

Supervisor, Patient Services Representative

• Provide surgical technology for direct and indirect patient care and service
• Assist surgeons and perform operative/invasive procedures
• Prepare for surgeon-specific operative/invasive procedures accurately, efficiently, and on time
• Ensure instruments, equipment, and sutures are appropriate, complete, and functional
• Set up and maintain the sterile field before induction
• Scrub on simple to complex procedures across a variety of specialties
• Run the mayo stand independently and anticipate surgeon technique and preferences
• Perform first scrub, first assist, second scrub, and second circulator duties
• Perform case closing activities, including dressing application, patient transfer, and turnover
• Anticipate and respond to intraoperative changes and unexpected events
• Observe induction and maintain a quiet environment
• Protect patient privacy
• Precept and mentor surgical technologists, RNs, and other staff
• Serve as a resource and informal lead technologist as needed
• Communicate and collaborate with surgeons, circulating RNs, and other team members
• Participate in required call, unit operations, and quality improvement efforts
• Contribute to efficient unit operations and a positive work environment

Surgical Technologist – OR

Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and messages for physicians, nurses, and others
• Accurately and promptly report medical information from patients and referring physicians
• Manage patient care requests related to in-basket activities, referrals, work queue activity, and incoming calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible and professional manner

Patient Services Representative

Nurse

• Contribute professional nursing knowledge and skills to patient care through the nursing process
• Assess patients and develop individualized plans of care collaboratively with patients, families, and the healthcare team
• Implement interventions and evaluate and document patient progress
• Modify care plans based on patient condition
• Complete patient charts and event reports
• Troubleshoot equipment and perform bedside laboratory testing with quality control
• Coordinate interdisciplinary patient care from admission through discharge
• Prioritize assignments, delegate tasks, provide shift reports, and advocate for patients
• Educate patients and families using age-, cultural-, gender-, and developmental-appropriate strategies
• Ensure patient safety and follow National Patient Safety Goals and hospital policies
• Participate in data collection, audits, performance improvement initiatives, unit councils, and process improvements
• Promote patient and family satisfaction and support professional development of team members

RN, CMH Nursery

Patient Access Representative

• Obtain registration information, insurance information and verification, and authorizations from new and established patients
• Screen, schedule, and direct patients to appropriate providers and services
• Convey a positive image of Carle and provide information to patients about Carle services by telephone and face-to-face
• Check patients in upon arrival for scheduled appointments
• Facilitate upfront collection of co-payments
• Accurately explain and complete registration and admitting forms
• Obtain signatures from patients and policyholders
• Explain and obtain signatures for Consents, Assignment of Benefits, ABN's, and Notice of Non Coverage forms
• Perform cash drawer management and co-pay collections
• Request, locate, send, and receive patient medical records as needed
• Receive incoming telephone calls
• Check patients out promptly and courteously
• Adhere to and enforce Carle policies and procedures
• Attend meetings to enhance knowledge
• Perform other duties as assigned
• Suggest ways to improve processes

• Contribute professional nursing knowledge and skills to patient care as part of an interdisciplinary team
• Assess patient status through interviews, observation, and physical assessment
• Develop individualized plans of care collaboratively with patients, families, and the healthcare team
• Implement interventions and evaluate and document patient progress toward expected outcomes
• Modify care plans based on evaluations and changes in patient condition
• Complete patient charts and event reports
• Demonstrate professional accountability and pursue continued self-development
• Demonstrate technical knowledge of equipment and troubleshoot problems
• Maintain current evidence-based nursing knowledge and skills
• Promote professional development of self and team members
• Share clinical knowledge through informal teaching
• Address patient moving and handling issues and use lift equipment to promote safety
• Obtain adequate laboratory specimens and perform bedside laboratory testing and quality control
• Collaborate with the healthcare team from admission through discharge
• Assess and choose age-appropriate patient and family teaching strategies
• Participate in data collection, analysis, problem solving, process improvement, and patient satisfaction initiatives
• Ensure care aligns with standards, evidence-based practices, national patient safety goals, core measures, and other quality initiatives

RN – Heart Failure Unit

• Perform patient transfers with assistance as needed from bed, chair, and floor
• Design plans of care integrating goals, treatment, outcomes, and discharge plans
• Adjust care based on patient response and available evidence
• Educate patients, family members, caregivers, students, and healthcare providers
• Evaluate clinical findings to determine diagnoses and outcomes of care
• Perform examinations using methods relevant to the chief complaint, screening results, and history
• Screen patients to determine the effectiveness of and need for therapy services
• Use support personnel according to legal and ethical standards
• Monitor care delivered by support personnel and provide regular feedback

Occupational Therapist

• Provide routine rehabilitation activities under the direct supervision of a licensed physical, occupational, or speech therapist
• Transfer and transport therapy patients
• Assist licensed therapists with direct patient care and group therapy services in physical therapy, occupational therapy, and/or speech therapy
• Communicate patient problems or behavioral changes to the attending therapist
• Perform daily sanitation of gym areas and clean equipment, tables, mats, and patient-contact areas
• Promote patient safety and participate in safety initiatives
• Participate in continuous quality-improvement projects
• Follow safety and infection-control measures and report problems to the supervisor
• Participate in departmental meetings, in-services, and continuing education programs
• Support patient-satisfaction initiatives and meet patient and family needs
• Report equipment malfunctions and follow repair procedures

Therapy Tech – Physical Therapy

Clinical Specialist

• Oversee, coordinate, and manage functional and financial outcomes during acute hospitalization
• Conduct proactive initial assessments, ongoing evaluations, and discharge planning
• Facilitate safe and timely transitions from acute hospital care to appropriate post-hospital care
• Liaise with patients, families, physicians, consultants, and internal and external referral partners to determine the next level of care and manage length of stay
• Document plans of care and utilization issues in case management/utilization review software and multidisciplinary care documents
• Evaluate care-plan effectiveness and collaborate with physicians to support patient outcomes and reduce readmission risk
• Investigate coverage for post-hospital needs and present options to patients, families, and providers
• Participate in multidisciplinary rounds and initiate referrals to quality improvement, risk management, social work, pharmacy, and therapy services
• Arrange durable medical equipment, home care, outpatient infusion, hospice, extended care facility placement, transportation, and regulatory letters
• Track avoidable inpatient days and conduct readmission assessments
• Assess post-discharge needs within 24–48 hours of admission and throughout the stay
• Arrange and attend patient/family care conferences
• Present unique or challenging cases to educate peers on case management and scope-of-practice issues

RN Clinical Transitions Specialist – Inpatient Case Management, Weekend

Data Entry

• Manage accounts receivable according to compliance, regulatory, billing, and payer guidelines
• Validate insurance coverage and resolve charge review edits, claim edits, clearinghouse rejections, and payer rejections
• Verify billing requirements, confirm work orders, obtain authorizations, process self-pay payments, submit claims, and resolve billing errors
• Create and upload statement files and resolve incorrect address rejections
• Prepare accounts for bad debt and collection agency referral
• Set up and review Carle Financial Assistance and Community Care Financial Assistance Program accounts and adjustment requests
• Follow up on outstanding receivables through phone, web portals, websites, and mail
• Resolve underpayments, no payments, overpayments, and undistributed payments
• Prepare payer reports and forms
• Establish payment arrangements and apply self-pay payments
• Review, process, and confirm work orders and payer authorizations
• Review Prompt Pay Discount adjustments

Rev Cycle Billing Specialist – Medicaid Authorization, Excel Data Entry

• Coordinate and implement patient care in the outpatient infusion department under the Department Manager
• Perform comprehensive physiological, psychological, spiritual, and educational patient/family assessments
• Analyze assessment data to determine diagnoses or issues and maintain Care Graph documentation
• Identify individualized, realistic, and measurable patient outcomes
• Develop and revise individualized plans of care, including discharge planning
• Collaborate with co-workers, physicians, other disciplines, patients, and families
• Set up IVs or other infusion devices to administer fluids or medication
• Coordinate with in-hospital pharmacy to ensure correct medication dosage
• Implement physician orders and age-appropriate patient care
• Assign and coordinate patient care with ancillary personnel
• Promote health, safety, healing, and patient advocacy
• Educate patients and families regarding illness, treatment, medications, and discharge planning
• Evaluate patient progress and effectiveness of the plan of care
• Document care and communicate patient responses through verbal reports
• Use patient, family, peer, and interdisciplinary feedback to improve care practices

RN – Outpatient Chemotherapy/Infusion Center

• Perform patient care activities delegated by the Nurse and/or Physician for patients of all age groups with acute and chronic health problems
• Provide nursing-assistant care, phlebotomy, and 12-lead ECG tracings
• Support the Emergency Department mission under direct RN supervision
• Participate in cost containment, maintaining a positive work environment, minimizing overtime, required classes and meetings, and unit committees
• Promote patient safety through protective devices, hourly rounding, care planning assistance, and maintaining a safe unit environment
• Promote infection control through hand hygiene, handling soiled materials, sterile asepsis, dressing changes, and isolation techniques
• Maintain personal safety and use PPE appropriately
• Maintain daily inventory and clean and stock support areas and patient rooms
• Perform and document pulse oximetry, catheter procedures, diagnostic tests, phlebotomy, ECG recordings, and bedside lab testing
• Provide care for patients requiring restraint or seclusion
• Perform and document patient observations and measurements, including vital signs, intake/output, height, weight, and pain ratings
• Perform special procedures and prepare equipment and rooms for examinations, trauma, sutures, moderate sedation, and other procedures
• Assist with patient mobility, transfers, positioning, admission, transport, discharge, and post-procedure monitoring
• Assist with nutrition management, meal delivery, feeding dependent patients, and documenting intake
• Assist with elimination procedures, catheter care, specimen collection, and urinary drainage management