Carle Health

General

• Assist the provider and Registered Nurse in delivering safe and effective patient care during intraoperative procedures
• Provide clinical support in the delivery room and operating room within Labor and Delivery
• Apply aseptic principles and maintain a sterile environment
• Prepare the patient’s abdomen, drape the sterile field, and pass instrumentation during operative procedures
• Perform instrument counts with the RN circulator
• Participate in room turnover and setup
• Operate a stapling device under the provider’s direct supervision for skin closure
• Maintain and clean equipment and identify items needing repair
• Prepare instruments for terminal sterilization
• Perform patient support duties under RN direction, including venipuncture, vital signs, weights, blood glucose testing, and specimen collection, labeling, and transport
• Assist with supplies and equipment organization
• Maintain a safe and orderly environment
• Facilitate communication with departments, visitors, patients, medical staff, and employees
• Provide clerical support and personal care/hygiene assistance as assigned
• Serve as a public relations liaison for the unit

OB/OR Tech – Mother/Baby

• Transport clinical and anatomical specimens for laboratory testing
• Perform designated routes efficiently and maintain scheduled stops within allotted time periods
• Adjust routes dynamically to meet client needs
• Coordinate with co-workers to ensure smooth route transitions
• Verify specimens are properly labeled before laboratory transport
• Log all stops, specimens picked up, and deliveries using the handheld tracking device or paper logs during downtime
• Transport laboratory and hospital-related items accurately and promptly
• Prepare and deliver client-requested supplies immediately via the Customer Service Department
• Maintain assigned vehicle's proper use, care, cleanliness, and fuel level
• Park in designated areas at shift end
• Remove coolers, supplies, envelopes, and trash from the vehicle daily
• Report operational concerns and maintenance needs to the Manager or Supervisor
• Communicate information and share knowledge with peers, lead staff, coordinators, and customers
• Read daily email messages for operational changes

Courier

Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and messages for physicians, nurses, and others
• Manage incoming patient care requests, referrals, in-basket activities, work queue activity, and telephone calls
• Initiate and secure prior authorizations as needed
• Provide information and maintain a positive image to meet patients' needs

Patient Services Representative – Pediatric Specialist

Clinical Educator

• Coordinate planning, development, and implementation of unit education
• Provide bedside education to nursing staff
• Ensure staff competency through monthly skill validation and frequent monitoring
• Serve as the education and quality resource for nursing practice issues
• Support orientation for new unit employees
• Oversee policy, procedure, and standard development and revision using evidence-based practice changes
• Perform routine audits to ensure staff education needs are addressed
• Plan and coordinate unit educational presentations and activities
• Provide patient education classes on joint replacement
• Support less experienced staff in developing unit-specific skills
• Use information technology and current research to provide evidence-based practice information
• Develop, maintain, and monitor staff competencies and records for annual review
• Provide ROC to non-compliant staff and report promptly to the manager
• Investigate and follow up on unusual occurrences using the Stars System

Clinical Educator – Neurology, Inpatient

Physician Assistant

• Room patients and collect chief complaint, family history, social history, surgical history, and medication reconciliation information
• Complete telephone communications with patients, families, pharmacies, and healthcare facilities
• Perform patient check-in/check-out, prior authorizations, appointment scheduling, benefits verification, and referral/testing coordination
• Perform office procedures, including suture or staple removal as directed
• Provide written procedure, medication, follow-up, and condition-specific education as directed by providers
• Administer medications and injections under provider direction
• Assist with prescription medication refills, pharmacy communications, patient notifications, and EMR documentation
• Maintain equipment-handling and specialty-training competencies
• Assist physicians with office-based procedures and documentation
• Collect and process patient specimens
• Enter patient medical history and medication reconciliation into medical records
• Assemble, tear down, and high-level disinfect ultrasound probes and equipment

Certified Medical Assistant

Account Executive

• Provide marketing coordination and account service functions for provider and clinical departments, Carle services and products, and Strategic Business Units
• Supervise production of advertising, publicity, publications, media, and marketing plans
• Communicate Carle and Health Alliance's long-term positioning to clients
• Develop web-page ideas and oversee client content
• Develop promotional efforts and advertising plans with internal staff
• Develop annual strategic business and marketing plans, including budgets
• Monitor significant market and industry trends for clients
• Present creative materials and concepts to clients
• Write newsletters, advertisements, brochures, patient education materials, communications, and web pages
• Collaborate with communications and creative teams to manage projects from concept through production
• Ensure designs meet objectives, deadlines, and budgets
• Ensure materials adhere to ADA and other legal and compliance requirements

Marketing Account Executive

• Assist radiologic technologists with basic direct and indirect patient care
• Perform patient care according to medical center policies and procedures
• Demonstrate patient comfort and safety practices
• Perform moving, lifting, transferring, and ambulating of patients
• Perform department maintenance duties and errands
• Clean equipment and stock room supplies
• Support medical imaging department functions
• Transport paperwork internally between work areas
• Prioritize messages and work efficiently
• Assist others with assignment completion
• Relay information accurately to the correct individual
• Report unsafe equipment or risky situations
• Process images and paperwork promptly for timely turnaround
• Assist physicians and hospital personnel in locating images in PACS
• Access and print reports from the RIS system

Radiologic Technologist Intern – Cath Lab

Patient Care

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls and messages
• Accurately and promptly report medical information obtained from patients and referring physicians
• Distribute messages according to practice communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Review and assist with night, weekend, and holiday staffing coverage
• Conduct oneself in a responsible and professional manner

Patient Services Representative – SWC Prim Care

Accounting Manager

• Prepare journal entries for unclaimed property
• Input information into the computer, analyze output, and make corrections
• Monitor internal controls and review authorizations, approval limits, disbursements, and governmental reporting information
• Process bank transactions, including voids, stop payments, and reconciliations
• Maintain orderly documentation, including invoices, employee records, outstanding checks, month-end AP reports, journal entries, fixed asset support, cash receipts, and canceled checks
• Prepare reconciliations and keep accounts clean and up to date
• Assist management, vendors, employees, governmental agencies, auditors, and banks with information generated by the Accounting office
• Confirm and reconcile vendor statements and pay appropriately approved expenditures accurately and efficiently
• Communicate vendor issues or problems to the direct Supervisor
• Verify expenditures to ensure Carle is regulatory and compliant
• Cross-train to perform other functions within the Accounting office

Accounting Technician 2 – A/P

Nurse

• Assist Registered Nurses and Licensed Practical Nurses with delegated patient-care and unit-maintenance activities
• Provide hygiene, nutrition, elimination, skin care, comfort, and activity assistance
• Perform patient measurements including intake and output, vital signs, blood pressure, weights, drains, and abdominal girth
• Perform additional trained and certified skills as directed by the nurse, including intermittent urinary catheterization and clean dressing changes
• Assist with patient admissions, transfers, and discharges
• Set up equipment, manage patient belongings, and prepare rooms
• Make patient rounds at least every two hours and respond promptly to call lights
• Report pertinent patient information to the assigned nurse and complete documentation before leaving the shift
• Maintain clean, safe, organized patient rooms and unit areas
• Restock supplies, manage SPD exchange cart supplies, complete errands, and perform unit maintenance
• Assist with patient lifting, moving, and handling using appropriate safety equipment
• Support department goals, quality assurance, infection control, patient fall prevention, and patient satisfaction
• Attend educational offerings and maintain current patient-care knowledge
• Communicate respectfully with patients, families, nursing staff, peers, and hospital personnel

Community Behavioral Health Nurse

Scheduler

• Answer, schedule, and document inquiries from patients and providers via telephone, internet-based, written, or electronic correspondence
• Follow up on patient and provider inquiries
• Educate patients and providers about insurance, providers, departments/locations, payment options, and Carle services
• Obtain, update, and verify patient information in the HIS system
• Answer telephones and transcribe and deliver messages to physicians, nurses, and others
• Report medical information from patients and referring physicians accurately, completely, and promptly
• Distribute messages according to practice communication standards
• Facilitate communication between patients, providers, and the scheduler

Scheduler – BMC Pt Access

• Complete documentation according to policy and procedure to maintain accurate clinical records
• Report changes in patient status to licensed staff
• Provide personal care and services according to the plan of care and orders
• Assess, identify, and report safety issues
• Assist with ambulation, exercise, walkers, canes, wheelchairs, and therapist-prescribed activities
• Perform personal care, hygiene, treatments, and homemaking tasks
• Assist with physician-ordered treatments such as colostomy bag changes, shampooing, simple wound care, dressing reinforcement, urine tests, and measuring intake and output
• Encourage mental alertness, independence, and provide emotional and psychological support
• Assist with bathing, personal care, hair care, skin care, and monitor vital signs
• Participate in interdisciplinary team meetings and provide patient care updates

Home Health Aide

Pharmacist

• Assist pharmacists in providing pharmaceutical care to patients across Carle facilities
• File, compound, reconstitute, label, and deliver medications
• Prepare and label chemotherapy drugs safely and accurately, except PRN technicians
• Fill and deliver Omnicell restock lists
• Develop and maintain training materials as needed
• Assist with special projects assigned by the Director
• Enter and process new prescriptions and refills
• Fill medication orders, including new or lost doses, floor stock replacements, unit dose carts, outpatient and take-home prescriptions
• Perform billing functions, including patient charging, crediting, nursing unit charges, and controlled substance charging
• Perform non-sterile compounding
• Inspect nursing units and pharmacy areas for expired or unusable drugs and maintain proper storage and inventory
• Prepare IV products using aseptic technique and proper labeling, except PRN technicians
• Prepare parenteral nutrition solutions and provide laboratory information to pharmacists when assigned, except PRN technicians
• Prepare batch IV products using the batch compounder, except PRN technicians
• Prepare and deliver enteral nutritional supplements and maintain records and billing
• Provide services to Operating Room staff from the OR medication room
• Refer customers and calls to a pharmacist when appropriate
• Restock and replace trays and kits throughout the facility

Pharmacy Technician – Inpatient Rx

• Coordinate and participate in daily clinic preparation
• Greet patients and provide a positive patient experience
• Check patients in and out, verify information, and update medical records
• Assemble and prepare patient charts
• Schedule, confirm, and reschedule patient appointments
• Scan documents into patient files
• Collect, post, and record payments and receipts
• Answer phones and respond to patient voicemails
• Maintain cash drawers, balance nightly deposits, and complete credit card processing
• Perform data entry for patient demographics, insurance, notes, and payments
• Process end-of-day batching for billing and accounting departments as needed
• Perform filing, faxing, scanning, and other office duties
• Respond to billing and financial inquiries or direct them to appropriate departments

Patient Services Representative – Gastroenterology

Accounts Receivable

• Manage accounts receivable in accordance with compliance, regulatory, billing, and payer requirements
• Collect outstanding receivables through payer portals and phone lines
• Validate coverage and accurately bill insurance claims
• Resolve charge review edits, claim edits, clearinghouse rejections, and payer rejections
• Follow up on unpaid, rejected, denied, and allowance-discrepancy claims
• Complete basic reconsiderations and appeals
• Answer, document, and resolve inquiries from patients, insurers, public agencies, internal departments, and third-party payers
• Research medical documentation, eligibility, billing guidelines, referrals, and authorizations using clinical applications and payer websites
• Review undistributed payments and apply them to open balances
• Review and resolve incoming correspondence
• Request adjustments, prepare corrected bills, adjust accounts receivable entries, and process refunds as appropriate
• Collaborate with Billing, Coding, Cash Posting, and other departments to ensure claims are correctly processed and paid
• Answer departmental calls on a rotating basis and direct callers to the appropriate representative
• Perform other duties as assigned