Carle Health

Therapist

• Provide direct treatment, counseling, psychotherapy, and referrals for patients and families
• Consult with the multidisciplinary mental health team to address patients' psychosocial needs
• Facilitate patient, family, and significant-other adjustment to maximize healthcare benefits
• Provide continuity of care from the hospital to the community
• Assess psychosocial factors contributing to disorders and dysfunctional behavior
• Evaluate patient and family interaction patterns and community support networks
• Assess illness history, functional level, and coping strategies
• Provide education and support to patients and families
• Lead multidisciplinary treatment planning and contribute to diagnostic and treatment planning
• Assess patient progress, address treatment issues affecting discharge planning, and promote insight development
• Prepare patient charts and document multidisciplinary meeting records
• Provide psychoeducational classes
• Review clinical care with Mental Health staff weekly
• Communicate pertinent clinical information to RNs, leadership, and psychiatrists
• Maintain documentation and meet department quality-management standards
• Participate in Department Unit Council activities and peer review
• Provide therapy support to patients outside the Emergency Department who require Mental Health Unit-level care
• Provide therapy support to appropriate long-term-hold patients in the Emergency Department
• Collaborate with the Addiction Recovery Unit and support the PDQ assessment process for possible inpatient detox patients

Therapist, LPC – Crisis Counseling

Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle incoming and outgoing phone calls and distribute messages according to communication standards
• Accurately report medical information from patients and referring physicians
• Manage patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible and professional manner

Patient Services Representative

Executive Assistant

• Provide clerical support in the Emergency Department
• Answer incoming Emergency Department phone calls
• Manage patient admissions and discharges in the EPIC electronic medical record system
• Complete data tracking and documentation for EKGs and telemetry boxes
• Liaise with outside facilities, physicians, nursing staff, patients, and families
• Coordinate patient care and communication with healthcare teams
• Maintain and replenish office and nursing station supplies
• Complete and maintain administrative paperwork for Emergency Department staff
• Schedule non-emergent patient transportation
• Facilitate communication between hospital departments, clinics, and nursing units
• Notify nursing staff of required tests, examinations, and significant patient concerns
• Initiate and document daily Level 1 Trauma and Medical Alert system testing
• Send and receive items through the pneumatic tube system
• Submit work orders for facility and equipment issues
• Route broken equipment for repair
• Monitor and coordinate patient flow within the Emergency Department
• Maintain accurate departmental records and documentation
• Support efficient department workflows and unit operations

Unit Secretary, Emergency Department

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage telephone calls and messages
• Take and deliver messages to physicians, nurses, and others
• Distribute messages according to practice communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Provide information and a positive image to ensure patients' needs are met

Patient Services Representative – Oncology Center Services

• Coordinate daily clinic preparation, including patient identification and check-in/check-out
• Post charges and manage cash
• Schedule patient appointments and manage multiple provider schedules
• Register patients and set up accounts
• Handle phone calls and accurately relay messages and medical information
• Manage patient care requests, referrals, in-basket activities, work queues, and incoming calls
• Manage hearing aid drop-offs and pickups for repair
• Order and maintain office supplies
• Conduct oneself in a responsible and professional manner

Patient Services Representative – CWP ENT

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and handle phone calls
• Take and deliver messages to physicians, nurses, and others
• Accurately, completely, and promptly report medical information from patients and referring physicians
• Distribute messages according to practice communication standards
• Conduct oneself in a responsible and professional manner
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and distribute messages according to practice communication standards
• Accurately and timely report medical information from patients and referring physicians
• Manage incoming patient care requests, referrals, work queue activities, and telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible and professional manner

Physician Assistant

• Room patients and collect pertinent clinical and medical history information
• Conduct telephone communications with patients, families, pharmacies, and healthcare facilities
• Gather, document, and maintain patient information by telephone
• Perform patient check-in and check-out
• Schedule appointments and coordinate referrals and diagnostic testing
• Verify insurance benefits and obtain prior authorizations
• Complete administrative and clinical office support tasks
• Perform office procedures and point-of-care testing
• Assist with urine catheterizations, bladder scanning, suture/staple removal, and cast application/removal
• Read and document TB skin test results and escalate positive findings
• Provide written instructions and provider-directed patient education
• Administer medications within scope of practice and provider orders
• Assist with prescription refills and pharmacy communications
• Document patient interactions and clinical actions in EPIC EMR
• Maintain competency with clinical equipment and specialty procedures
• Retrieve, document, and trend blood glucose readings
• Create and manage telephone encounters and electronic flow records in EPIC
• Monitor, order, and maintain clinical supplies and linens
• Add and document external laboratory results in the EMR
• Assist registered nurses with forms, letters, and patient documentation
• Process prior authorizations for diabetic medications and medical supplies
• Coordinate patient communication regarding diabetes management and blood sugar monitoring
• Assist providers during clinical procedures

Certified Medical Assistant – Endocrinology

General

• Perform patient care activities delegated by nurses and physicians for patients of all age groups with acute and chronic health problems
• Provide direct patient care encompassing nursing assistant duties, phlebotomy, 12-lead ECG tracings, and oxygen support
• Support the Emergency Department mission under RN supervision
• Participate in cost containment, maintaining a positive work environment, minimizing overtime, required classes and meetings, and unit committees
• Promote patient safety, infection control, and personal safety
• Maintain clean and stocked support areas and patient rooms
• Maintain and account for clinical equipment and complete equipment maintenance work orders
• Provide oxygen therapy, pulse oximetry, airway insertion, oral suctioning, and oxygen delivery by cannula or non-rebreather mask
• Insert Foley and straight catheters and perform catheter care
• Perform and document phlebotomy, 12-lead ECGs, laboratory testing, and bedside testing with quality control
• Provide care for patients requiring restraint or seclusion
• Apply splints at Methodist
• Measure and document vital signs, height, weight, intake/output, and pain ratings
• Perform special procedures and prepare rooms and equipment for trauma, sutures, moderate sedation, examinations, and other procedures
• Assist with patient admission, transport, discharge, mobility, transfers, positioning, nutrition, elimination, and specimen collection

ED Tech

Health Coordinator

• Facilitate maintenance and compliance of student health records and health records databases
• Produce reports related to health records keeping and compliance
• Maintain Viewpoint and Castle Branch database systems and the master spreadsheet of student health records
• Create semester compliance reports and disseminate them to college stakeholders
• Partner with Carle Health student clinical compliance personnel to ensure clinical student compliance
• Advocate for student health record interests with administration and faculty leadership
• Recommend initiatives to enhance student compliance
• Assist Academic Affairs with clinical student compliance records and delinquency issues
• Work one-on-one with students to ensure individual compliance
• Collaborate with Operations, Enrollment Management, and Academic Affairs
• Identify and escalate compliance questions or concerns and take appropriate action
• Demonstrate Methodist College values and follow policies, procedures, and safety guidelines
• Protect student privacy in accordance with FERPA and healthcare regulations

Health Records Coordinator

• Deliver patient care that promotes patient safety and well-being under the direction of a health care provider
• Assist providers and clinical staff with vital signs, examinations, treatments, and minor surgical procedures
• Draw and collect blood and other patient samples for laboratory analysis
• Apply the nursing process within licensure guidelines
• Conduct telephone triage and document home-care advice and follow-up calls
• Administer vaccines and medications via oral, IM, SQ, or ID routes
• Place urinary catheters and IVs per protocol and license
• Schedule specialist and outpatient referrals and complete related forms, requisitions, and coding
• Manage specialty procedure precertification requirements
• Track follow-up appointments, laboratory tests, procedures, and disease status
• Document patient care in the electronic health record
• Supervise delegated duties to LPNs and CMAs under approved protocols
• Attend clinic and department meetings and monitor organizational communications
• Provide patient and family education using the Teach-back method
• Perform other duties requested by the Clinic Administrator

RN – Specialty Cardiology

Assistant

• Oversee day-to-day operations of the reference lab procurement/processing area
• Provide guidance, leadership, functional support, and training to staff and new employees
• Perform lab processing assistant duties, including patient/order registration and specimen processing
• Transcribe and process demographic, financial, and clinical information
• Scan documents into the EMR and enter and release laboratory orders
• Monitor specimen tracking, pending collections, inventory, and supplies
• Investigate errors, workflow issues, incidents, and non-compliance; document findings and follow up
• Place and follow up on LIS/IT and maintenance tickets
• Maintain procedure manuals and communicate procedural changes
• Serve as a liaison among processing staff, nursing units, technical staff, patients, clients, and laboratory management
• Develop training materials and oversee new phlebotomy staff competency progress
• Identify and implement cost-saving measures
• Assist with special reports and other assigned support duties

Lead Lab Assistant

Nurse

• Coordinate day-to-day clinic operations
• Support staffing schedules for providers, nurses, and patient service representatives
• Hire, onboard, evaluate, and train assigned clinical and patient service staff
• Provide leadership to ensure effective and efficient office operations
• Support protocols, processes, policies, and procedures
• Act as first-line decision maker for employee relations situations
• Identify and resolve day-to-day operational issues
• Attend clinic and department meetings and monitor organizational communications
• Improve quality and customer service
• Establish communication mechanisms with staff, providers, and patients
• Act as liaison between providers, patients, and organizational leadership
• Lead during disasters to protect staff, patients, visitors, facilities, and protected health information
• Support UnityPoint Clinic strategic initiatives
• Manage department metrics and controllable expenses
• Provide information for budgeting
• Monitor environmental conditions and maintain protected health information

LPN – Med/Surg

Auditor

• Audit accounts prior to billing according to coding, regulatory, and payer policy guidelines
• Address debit and credit charging errors to ensure correct final bills
• Audit documentation to ensure chart documentation matches patient account charges
• Perform daily audits on Inpatient, Observation, Emergency Department, and Outpatient Infusion accounts
• Analyze Observation hours and ensure charges comply with regulations
• Submit non-billable Observation hours requiring manual carve-out for charge resolution
• Add IV infusion and injection charges according to CMS guidelines
• Track and trend charge anomalies and report them to clinical department directors
• Provide ad hoc training and retraining to clinical staff
• Validate charge appropriateness and ensure completion of documentation with department directors or managers
• Plan, coordinate, and conduct audits, internal control evaluations, and reviews
• Present project results to leadership
• Maintain knowledge of clinical documentation and charge-related regulations
• Manage complex projects and investigate and analyze issues
• Complete or attend assigned training and education sessions

RN Compliance, Charge Capture Auditor

• Assume responsibility for a group of patients during a designated timeframe
• Provide emergency department nursing care using the nursing process, nursing trends, technology, and available resources
• Perform patient assessments upon admission
• Develop, implement, and continuously modify patient and family-centered plans of care
• Execute nursing interventions and patient care procedures
• Maintain accurate and up-to-date nursing documentation and patient records
• Report and/or correct safety hazards and incidents
• Communicate and collaborate with providers, staff, visitors, patients, and families
• Provide constructive feedback to peers and contribute to professional development
• Identify learning needs and take initiative to address them
• Fulfill departmental competency requirements

Therapist, LPC – Crisis Counseling

Patient Services Representative

Unit Secretary, Emergency Department

Patient Services Representative – Oncology Center Services

Patient Services Representative – CWP ENT

Patient Services Representative

Patient Services Representative

Certified Medical Assistant – Endocrinology

ED Tech

Health Records Coordinator

RN – Specialty Cardiology

Lead Lab Assistant

LPN – Med/Surg

RN Compliance, Charge Capture Auditor

RN, Emergency Department