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Carrington Holding Company, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales management and mortgage lending, with a strong focus on achieving sales goals and building broker relationships. Proficient in compliance with lending regulations and effective communication within a team environment.
Highest-signal resume keywords
Sales Management SkillsExpert Knowledge of FHA, VA, USDA, Conventional, and Non-Agency ProductsKnowledge of State and Federal Lending RegulationsExperience with CRM SystemsBachelor’s Degree or Equivalent Work Experience
About the role
Key responsibilities & impact- Manage Account Executives and build broker relationships within an assigned sales area
- Achieve monthly, quarterly, and annual sales goals
- Promote Carrington’s loan programs, including Non-Agency/Non-QM, Government, Conventional, 2nd Mortgages, and specialty lending products
- Hire, train, assign, direct, monitor, reward, and discipline employees in accordance with company policies and applicable laws
- Coach direct reports to achieve regional objectives and sales goals
- Mentor Account Executives in building and maintaining broker relationships and establishing new relationships
- Oversee communication of loan program, rate, and policy changes to brokers
- Supervise loan submissions and maintain high service, quality, and timely results
- Complete regional sales forecasts and prepare daily, weekly, and monthly production projections
- Report projections and findings to management
- Ensure CRM updates for sales activities, marketing efforts, and broker/contact records
- Review and validate new broker applications
- Resolve sales and operational issues
- Partner with operations staff to expedite file flow
- Implement and maintain regional marketing strategies and policy changes
- Ensure compliance with local, state, and federal lending regulations
- Develop and facilitate training and presentations for sales meetings and training sessions
- Assist senior sales leadership with budgeting and regional goals
- Attend and represent Carrington at trade shows or industry meetings
- Work a flexible schedule and travel as necessary
Requirements
What you’ll need- Demonstrated sales management skills
- Expert knowledge of FHA, VA, USDA, conventional, and non-agency/Non-QM products, guidelines, and requirements
- Knowledge of state and federal lending regulations
- Complete understanding of credit, title, escrow, underwriting, loan processing, and closing functions
- Excellent verbal, written, and communication skills
- Excellent organizational skills and ability to adapt quickly and effectively to change
- Strong decision-making and problem-solving ability
- Customer service, leadership, and management skills
- Knowledge of Encompass or equivalent loan origination system, or ability to learn it
- Knowledge of CRM systems, or ability to learn them
- Knowledge of non-agency lending, mortgage origination, non-agency/Non-QM, and specialty products lending
- Knowledge of Carrington policies, procedures, guidelines, and organizational structure
- Knowledge of underwriting guidelines and investor requirements
- Ability to follow CMS Mortgage Lending loan protocols
- Ability to address and resolve interpersonal conflict
- Ability to understand complex problems and collaborate on alternative solutions
- Familiarity with MS Office Suite (Word, Excel, PowerPoint)
- Bachelor’s degree or equivalent work experience
- 2 to 5 years of mortgage banking or consumer finance experience
- Minimum 2 years of government mortgage experience
- Previous experience as a sales manager strongly preferred
- Ability to work a flexible schedule and travel as necessary
Benefits
Comp & perks- Monthly Incentive plan
- Increased earning capacity due to access to our 48 state territory
- Base pay plus an industry leading commission plan
- Take over existing accounts
- Comprehensive healthcare plans for you and your family
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Fitness, restaurant, retail, and other discounts through the employee portal
- Customized training programs
- Employee referral bonuses
- Educational Reimbursement
- Carrington Charitable Foundation community initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage OriginationLoan ProcessingUnderwriting GuidelinesCredit AnalysisEscrow ManagementClosing FunctionsSales ForecastingRegional Marketing StrategiesCompliance with Lending RegulationsNon-Agency Lending
Soft Skills
Excellent Communication SkillsStrong Decision-Making AbilityProblem-Solving SkillsCustomer Service SkillsLeadership Skills
Tools & Technologies
EncompassCRM SystemsMS Office Suite
Industry Keywords
Non-QM LendingSpecialty Lending ProductsBroker RelationshipsMortgage BankingConsumer Finance