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Lauth Investigations InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex claims and objections while utilizing investigative research and CRM systems. Proven ability to build trust and credibility with clients through effective communication and a consultative approach.
Highest-signal resume keywords
Sales ClosingNegotiationsInvestigative ResearchCRM SystemsComplex Objection Management
About the role
Key responsibilities & impact- Review stalled or unresponsive claims and develop strategic re-engagement plans for hot, warm, and cold leads in Client Care Coordinator, Email, and/or Complex Claim campaigns
- Address skepticism, compliance concerns, and objections
- Serve as the senior voice of authority when additional credibility is needed
- Conduct targeted research to confirm claimant identity, heirship, and asset linkage
- Utilize verified databases and public records for due diligence
- Collaborate with genealogists and internal research teams
- Re-establish claimant communication using a consultative, trust-based approach
- Explain contingency agreements, documentation requirements, and the recovery process
- Guide claimants through legal document execution and timely completion
- Convert hesitant or skeptical prospects into signed agreements transparently
- Maintain detailed outreach documentation and case notes
- Ensure handoffs between sales, research, and claims processing teams
- Identify objection patterns and recommend process improvements
- Take ownership of complex cases and lead them to resolution
Requirements
What you’ll need- 5+ years of experience in sales closing, negotiations, investigative research, or a related field
- Demonstrated ability to manage complex objections and skeptical clients with professionalism
- Strong communication skills with executive presence and credibility
- Comfort working with CRM systems, research tools, and investigative databases
- High ethical standards and commitment to contingency-based transparency
- Ability to operate independently while collaborating across departments
- Calm under pressure
- Persistent without being aggressive
- Analytical yet persuasive
- Solutions-oriented
- Trust-builder with authority
Benefits
Comp & perks- Contract position
- Commission 20%
- No cap on earnings after first contract signed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDue DiligenceLegal Document ExecutionOutreach DocumentationCase Management
Soft Skills
Strong Communication SkillsTrust-BuilderCalm Under PressurePersistentSolutions-Oriented
Tools & Technologies
Research ToolsInvestigative DatabasesCRM Systems
Industry Keywords
Client Care CoordinatorContingency AgreementsAsset LinkageHeirshipObjection Patterns