Business Development Rep

• Develop and execute business development strategies for CDW DeviceCycle programs aligned to AIG
• Drive growth, adoption, and expansion across targeted customer segments and sales channels
• Partner with CDW sales, Lifecycle Services, OEM, AIG, and operational teams to support programs and resolve needs
• Identify, evaluate, and build new DeviceCycle opportunities aligned with customer lifecycle challenges
• Support opportunity pipelines through qualification, solution positioning, forecasting, and performance visibility
• Lead or support customer discussions, presentations, RFP/RFI responses, and proposal development
• Define program requirements, pricing inputs, operational workflows, support models, and launch documentation
• Create field enablement, training, messaging, and best-practice resources
• Monitor market, customer, and competitive trends and recommend program enhancements
• Provide AIG leadership and operations with market trends and client/prospect intelligence to support product development and pricing

Lifecycle Solutions Business Development Manager

Customer Support

• Provide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries using the customer’s existing support tools and processes
• Create, document, update, and manage support tickets throughout the incident and request lifecycle
• Troubleshoot desktop, laptop, workstation, endpoint, operating system, application, peripheral, account, access, and basic network connectivity issues
• Support Microsoft Office applications, email, collaboration platforms, and customer-specific business applications
• Assist users with password resets, account lockouts, shared drive access, and other access-related issues within approved procedures
• Provide clear and professional communications to end users, including ticket status updates, resolution steps, and escalation expectations
• Perform basic network triage, issue isolation, and escalation coordination for network-related user issues
• Route complex network, security, unified communications, and infrastructure issues to appropriate Tier 3 Operations and Engineering support teams
• Deliver responsive support for VIP users and priority incidents in accordance with customer service expectations
• Follow established security, documentation, escalation, and operational procedures in a classified or secure environment

End User Support Specialist – TS/SCI Clearance

Principal

• Develop comprehensive Hybrid Infrastructure solutions, including architecture, optimization, assessments, and advisory services
• Provide consultative guidance to customers, aligning technical solutions with business objectives and strategic direction
• Lead complex sales engagements, including authoring Statements of Work (SOWs), proposals, and technical responses for RFPs, RFQs, and RFIs
• Analyze technical and competitive considerations to design scalable solutions that meet customer requirements
• Build and maintain strategic relationships with customers, internal sales teams, and delivery leadership
• Act as a trusted advisor and subject matter expert across Hybrid Infrastructure technologies and solutions
• Lead architectural visioning sessions and executive-level discussions with customers
• Collaborate with cross-functional teams to develop and enhance solution offerings and services
• Drive technical enablement, knowledge sharing, and mentoring for Solution Architects and technical teams
• Support business development initiatives and contribute to go-to-market strategies
• Acquire and maintain relevant technology and industry certifications

Principal Technologist – VMware

Security Engineer

• Develop and execute strategies to expand CDW Security’s customer base and achieve bookings, revenue, and gross profit targets
• Understand CDW Security capabilities, service offerings, value proposition, market positioning, selling strategy, process, and differentiators
• Cultivate relationships with key personnel in current and targeted accounts
• Identify, engage, qualify, develop, and earn new clients
• Manage, support, and grow prospect and client relationships as a consultative seller
• Network with client organizations and leadership across technology, information security, finance, audit, privacy, compliance, legal, risk, procurement, and supply chain functions
• Coordinate with CDW Security subject matter experts, practice leadership, sales management, and marketing to drive sales cycles
• Build partner-community relationships and identify opportunities
• Monitor industry landscapes and trends affecting client risk, strategy, budgets, and expenditures
• Provide accurate sales pipeline updates and forecasts
• Populate and maintain Salesforce information
• Support onboarding and mentor entry-level Security Solutions Executives
• Enhance CDW Security’s and personal brand through industry events, speaking engagements, blogging, and other public communications
• Work with marketing to develop regional events for senior leadership from key accounts and prospects

Principal Solutions Executive – Security

Financial Planning and Analysis

• Foster relationships with internal stakeholders and partners to develop, deliver, and manage investment programs
• Articulate CDW’s investment opportunities across marketing, incentives, and product promotions
• Align investment opportunities with partner strategies
• Coordinate program effectiveness reporting and recommend future efforts
• Meet or exceed financial results for the assigned function and area
• Deliver excellent experiences to internal and external customers
• Develop knowledge of CDW’s category, partner go-to-market strategies, and funding sources
• Position CDW investment opportunities to internal and external customers
• Uncover, qualify, position, negotiate, and close investment opportunities
• Communicate program results to internal and external customers
• Track, analyze, and update leadership on the assigned book of business
• Achieve quarterly checkpoints for frameworks and effectiveness reporting for top partners
• Conduct trainings on Partner Investment processes, programs, and tools
• Analyze data to make business decisions
• Engage assigned partners and maintain ongoing communication about issues, initiatives, meetings, and conferences
• Identify business challenges or risks and escalate them to leadership

Junior Specialist, Partner Investment – Sales Incentives

• Serve as a thought leader for the FP&A team, business segments, and channels, driving ad hoc accounting and finance projects
• Manage FP&A team members, providing leadership, guidance, and development opportunities
• Ensure planning and budgeting practices and procedures are appropriate and continuously advance the team’s analytical toolkit
• Own practice-level P&Ls, reconciling delivery and project data from operational systems to financials and driving standardization across system sources
• Partner with the Services FP&A team to build and maintain core services and solutions operating metrics, including backlog, utilization, attach rate, and project margin
• Translate financial results into forward-looking insights for senior leadership
• Provide business operations support, including month-end transaction processing and related administrative and operational responsibilities
• Compile and review the organization’s financial plan and forecasts
• Provide financial planning and analytical support to business partners
• Deliver regular business performance reporting to C-suite and senior management

Senior Manager, FP&A

Solutions Engineer

• Act as a Solution Architect within the Security Practice and wider Solution Sales group
• Own customer opportunities, engage customers and win profitable business
• Qualify opportunities and understand business and technical requirements
• Design appropriate security solutions and maintain accurate CRM information for forecasting and pipeline management
• Produce solution designs, RFP responses, TCO models, business cases, HLDs and SoWs
• Identify upsell opportunities and coordinate resources across teams
• Support project handovers into delivery teams and act as an escalation point during transition into service
• Evangelise CDW capabilities, productised services, consulting capability and security expertise
• Explain security technologies, solutions and services to internal and external audiences
• Build relationships across Sales, Professional Services, Managed Services and Solution Sales
• Help standardise offerings, boilerplate content and packaged services
• Cultivate partner relationships and leverage partner offerings and roadmaps
• Assist sellers with technical guidance on cloud products and solutions
• Act as a trusted adviser to key customers and support customer retention
• Attain and maintain relevant accreditations

Solution Architect – Security

Sales Operations Manager

• Design and deliver strategic enablement programmes that elevate seller capability and improve productivity
• Embed modern and AI-first selling practices across the sales organisation
• Close capability gaps, accelerate pipeline generation, improve win rates, and align enablement with GTM priorities
• Work cross-functionally with Sales, Marketing, Services, Operations, IT, and vendors
• Deliver enablement programmes within agreed timelines and quality standards
• Respond to stakeholder requests within two business days
• Execute the 2026 Enablement Roadmap aligned to GTM priorities
• Launch role-specific capability programmes for AM, AD, and Solution Specialists
• Deliver the AI-first selling framework across the sales organisation
• Create playbooks, microlearning modules, scenario tools, and persona-based resources
• Develop data-driven dashboards showing enablement impact
• Develop Sales Managers to strengthen coaching and deal strategy support
• Diagnose training needs and prioritise work with stakeholders
• Build, refine, and publish enablement content
• Drive change adoption, tool adoption, seller capability uplift, and consistent GTM messaging

Senior Sales Enablement Manager

Engineer

• Investigate and resolve technical issues escalated from 1st line support
• Provide end users with technical solutions
• Perform incident diagnostics and assistance
• Conduct log monitoring and analysis
• Audit rule bases and provide advisory support
• Perform device software upgrades, patches and bug fixes
• Complete configuration backup and restore
• Manage rule base and network configuration changes
• Collaborate with 3rd line support to resolve critical issues
• Set up and complete scheduled tasks
• Escalate and work with vendors when needed
• Provide handovers to the following shift pattern
• Raise potential service issues with Problem and Incident Management
• Recommend and deploy changes through the change management process
• Take part in shadowing activities and facilitate learning
• Assist the Service Desk and 1st Line Engineers
• Maintain and develop technical knowledge, skills and experience
• Provide technical assistance during the transition of new customers
• Provide remote support on a rota covering four 12-hour night shifts followed by four days off

2nd Line Engineer

Billing Coordinator

• Own the monthly billing process for Professional Services engagements
• Manage open purchase and sales orders end to end through completion
• Set ETA dates, chase status updates, and close orders promptly
• Raise accurate purchase orders for third-party Professional Services within SLA timeframes
• Reconcile contractor and agency-worker timesheets against purchase orders and invoices
• Create, issue, and manage client sign-off documentation
• Complete ITAD compliance checks and maintain required documentation
• Capture and upload accurate data to Professional Services Power BI
• Review weekly Power BI reports and resolve inaccuracies
• Contribute to Professional Services forecasting and revenue activities
• Liaise with Resourcing, Sales Account Managers, suppliers, and other stakeholders
• Manage shared mailbox communications and keep requesters informed
• Resolve new requests, amendments, and escalations accurately and promptly
• Follow team processes and achieve at least 95% monthly accuracy

Billing and Support Coordinator

Project Manager

• Translate global HR strategy into operational plans across UK&I
• Develop and maintain project plans for HR change and transformation initiatives
• Apply human-centred design principles to shape people experiences
• Coordinate tasks, dependencies, resources, timelines, scope, budgets, and deliverables
• Track HR projects, risks, dependencies, critical paths, and ROI through the UK&I HR PMO
• Support adoption of AI and self-service HR tools
• Translate business requirements into people deliverables
• Develop programme plans and governance approaches
• Collaborate with stakeholders to deliver strategic initiatives
• Create change and communications plans to drive adoption
• Prepare executive-ready materials for updates, investment cases, and steering discussions
• Advise senior leaders with insights, recommendations, and structured options
• Deputise for the Head of Strategic Initiatives
• Support project updates to the Director of HR and leadership teams
• Work across functions, geographies, and matrixed teams to align delivery and support a globally consistent HR operating model
• Build relationships, gain buy-in, and drive change

Strategic Initiatives Project Manager

Analyst

• Support delivery of Total Reward strategy across the UK and International business
• Design, analyse, and deliver reward programmes
• Deliver analytical support across compensation, benefits, incentives, and recognition programmes
• Lead data analysis, modelling, and evaluation for reward decision-making
• Produce reporting and insights using BI or visualization tools
• Maintain and enhance reward reporting for accuracy, consistency, and compliance
• Act as Workday subject matter expert for reward, including data quality, reporting, configuration, and improvements
• Partner with HR Shared Services to maintain and use data effectively
• Identify efficiency and data integrity improvements using Workday and emerging AI technologies
• Review and improve reward processes through standardisation, simplification, and automation
• Support annual and cyclical reward programmes, including compensation cycles, market benchmarking, job architecture, incentive modelling, and benefits optimisation
• Partner with HR, Finance, and business leaders on project governance, communication, and delivery
• Build relationships with HR Business Partners, Shared Services, Finance, and business leaders
• Translate complex data into clear insights for technical and non-technical audiences
• Provide expert advice on reward policy, systems, and processes
• Collaborate across functions and regions to align with global reward principles
• Deputise for the Head of Reward when required

Senior Reward Analyst

Security Operations

• Deliver Managed Security Services tasks on time with minimal supervision
• Monitor and resolve second-level support requests; escalate unresolved issues
• Develop, tune, and optimize security use cases, SIEM rules, and detection mechanisms
• Lead Tier-3 security incident investigations, containment strategies, and remediation
• Perform security analytics and provide client findings and recommendations
• Conduct vulnerability assessments, review threat intelligence, and prioritize risk mitigation
• Lead hypothesis-based threat hunts across client environments
• Build custom AI agents within SIEM/EDR for autonomous investigation and response
• Configure and administer SIEM and EDR platforms
• Perform root cause analysis and resolve recurring performance or configuration issues
• Provide technical knowledge transfer to clients and internal departments
• Build investigation playbooks and automated workflows
• Integrate platforms to improve threat detection and response
• Serve as a subject matter expert and deliver security posture reports, briefings, and recommendations
• Identify and escalate service trends, anomalies, and SLA breaches
• Handle technical account management and supervise technical service delivery
• Prepare and deliver client-facing quarterly and monthly meetings and tuning calls
• Recommend improvements for technical deficiencies, service performance, product utilization, bugs, and enhancements
• Mentor analysts and serve as an escalation point
• Improve workflows, reduce troubleshooting time and false positives, and drive automation
• Analyze and test system releases, upgrades, and patches
• Develop SOPs, knowledge base articles, and threat advisory documentation
• Conduct technical and incident-handling knowledge transfer sessions
• Attend training and participate in professional development activities

Senior Security Operations Specialist

Support Engineer

• Provide Microsoft infrastructure support for CDW customers, focusing on Azure, Microsoft 365, and related Microsoft technologies
• Serve as a trusted technical support resource for Microsoft infrastructure and cloud issues
• Troubleshoot, diagnose, and resolve issues involving Azure, Microsoft 365, Windows Server, and related technologies
• Assess customer issues, identify root causes, and drive assigned cases through resolution
• Manage service requests through a case queue and provide timely status updates
• Document troubleshooting steps, resolutions, customer communications, incidents, and changes
• Collaborate with peers and cross-functional teams on complex technical issues
• Engage Microsoft support for additional expertise or escalation assistance
• Communicate technical problems, business impact, next steps, and solutions to customers and stakeholders
• Meet service-level agreements and customer commitments in a production environment
• Participate in an on-call rotation supporting critical systems
• Participate in customer calls and support client relationships with account management personnel
• Contribute to technical documentation, procedures, knowledge articles, templates, proposals, and training materials
• Mentor and support peers within the team and across CDW
• Attend training and obtain industry-related certifications as determined by management
• Manage multiple priorities and complete tasks and projects on time
• Communicate risks, schedule changes, unanticipated events, and technical concerns to the Engineering Manager
• Identify potential customer needs or cross-selling opportunities and communicate them to sales or account teams
• Adhere to time-entry, compliance, policy, and procedural requirements

Azure Support Engineer

Computer Technician

• Review customer work orders and assess user-reported computer issues
• Test and evaluate customer devices to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware and software issues while following proper procedures
• Set up, repair, or replace computer hardware and associated devices
• Follow QC standards and complete required quality checks
• Support training across K–12 teams on multiple device types and stay current with OEM requirements
• Meet established production goals while upholding QC standards