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Cogna EducaçãoCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in handling student support tickets and addressing academic needs while maintaining clear communication. Proficient in resolving customer issues collaboratively within a team environment.
Highest-signal resume keywords
Student Support Ticket ManagementCustomer Issue ResolutionTeam CollaborationClear Oral CommunicationNonviolent Communication Principles
About the role
Key responsibilities & impact- Handle student and internal unit support tickets through the platform
- Address students’ academic needs from enrollment through graduation
- Clarify questions regarding financial and academic matters
- Assist in resolving customer issues and requests
- Work as part of a team to achieve the company’s goals
Requirements
What you’ll need- Handle student and internal unit support tickets through the platform
- Assist in resolving customer issues and requests
- Work as part of a team to achieve the company’s goals
- Maintain clear and objective oral and written communication
- Apply nonviolent communication principles
Benefits
Comp & perks- Profit-sharing program
- Meal or food allowance provided through a flexible benefits card
- Medical insurance, including dependent coverage and copayments
- Dental insurance
- Undergraduate and graduate scholarships for the employee and dependents
- Birthday day off
- SESC partnership
- Univers pharmacy partnership with discounts on medications
- Corporate university offering free learning paths and courses
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ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Academic SupportEnrollment ProcessGraduation SupportFinancial MattersCustomer Requests