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ED Registration Representative
UMass Memorial HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, insurance verification, and data entry while maintaining attention to detail and strong customer service skills. Capable of coordinating multiple patient services and adhering to departmental policies and procedures in a high-volume environment.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationData EntryCustomer Service SkillsMedical Terminology
About the role
Key responsibilities & impact- Obtain and enter demographic, insurance, and related patient information into patient registration and scheduling systems
- Collect patient and witness signatures on required paperwork, including HIPAA and Consent to Treat forms
- Verify insurance coverage and obtain pre-authorizations, pre-certifications, and physician referrals
- Verify workers’ compensation and automobile coverage when required
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
- Complete Emergency Department and Labor & Delivery demographic and insurance collection
- Coordinate multiple patient services
- Collect deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
- Perform Surgical Day admissions
- Perform bed control, transfers, discharges, and admissions tasks
- Provide preparation information for scheduled procedures and services
- Assess patients’ financial needs and direct them to financial counseling
- Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, taking messages, mailing packets, and transcribing paper orders
- Maintain accurate and timely records, logs, files, and related information
- Complete online death certificate registry
- Receive and secure patient valuables
- Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
- Comply with departmental policies, procedures, safety regulations, training, and quality improvement requirements
- Work under the general direction of Registration Services leadership
Requirements
What you’ll need- High School Diploma
- Minimum of 1-2 years of data entry experience
- Proficient data-entry skills with attention to detail
- Computer skills including Windows and navigation
- Strong verbal and written customer service skills
- Demonstrated knowledge of medical terminology
- Ability to work in a high-volume, team-oriented environment
- English speaking, reading, and writing skills
- Must work every other weekend and holidays as assigned
- Must be available for 8 weeks of training from 8 a.m. to 5 p.m., if needed
- Preferred: Associate or Bachelor’s Degree in Business or Healthcare-related field
- Preferred: Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service
- Preferred: Previous insurance verification and/or authorization
- Preferred: Bilingual speaking, reading, and writing skills
- EPIC and secretarial experience is a plus
- Equivalent combination of education and experience may be substituted unless certification is required
Benefits
Comp & perks- Signing bonus may be available, subject to eligibility
- Full-time schedule of 40 hours per week
- Training provided, including initial onsite training
- Equal opportunity and affirmative action employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance VerificationPatient SchedulingMedical TerminologyClerical DutiesFinancial CounselingBilling ProceduresEmergency Department AdmissionsLabor & Delivery AdmissionsPatient Access Management
Soft Skills
Attention to DetailVerbal CommunicationWritten CommunicationTeam CollaborationCustomer Service
Tools & Technologies
WindowsEPICPatient Registration SystemsScheduling SystemsBilling Systems
Industry Keywords
HIPAA ComplianceRevenue Cycle ManagementHealthcare AdministrationPatient ServicesInsurance Coverage