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ED Registration Representative
UMass Memorial HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in data entry, insurance verification, and patient registration processes while maintaining attention to detail and strong customer service skills. Capable of coordinating multiple services and managing patient information in a high-volume healthcare environment.
Highest-signal resume keywords
Data Entry ExperienceInsurance VerificationCustomer Service SkillsMedical Terminology KnowledgeEPIC Experience
About the role
Key responsibilities & impact- Accurately obtain and enter demographic, insurance, and related patient information into computer-based registration/scheduling systems
- Collect patient and witness signatures on HIPAA, consent-to-treat, and other paperwork
- Obtain and verify insurance coverage, pre-authorizations, pre-certifications, and physician referrals; correct discrepancies
- Verify workers’ compensation and automobile coverage when required
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
- Complete Emergency Department and Labor & Delivery demographic and insurance collection
- Coordinate multiple services for patients
- Collect deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
- Perform Surgical Day admissions, bed control, transfers, discharges, and admissions tasks
- Provide preparation information for scheduled procedures and services
- Assess financial needs and direct patients to financial counseling or appropriate resources
- Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, messaging, mailing packets, and transcribing paper orders
- Maintain accurate and timely records, logs, files, and related information
- Complete online death certificate registry
- Receive and secure patient valuables
- Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
- Comply with departmental policies, health and safety regulations, training, Lean methodology, and quality-improvement practices
- Attend required meetings, conferences, seminars, and training
- Promote professionalism, respect, tolerance, civility, and acceptance among employees, patients, and visitors
- Perform other related duties as required or directed
Requirements
What you’ll need- High School Diploma
- Minimum of 1-2 years of data entry experience
- Proficient data-entry skills with attention to detail
- Computer skills including Windows use and navigation
- Strong verbal and written customer service skills
- Demonstrated knowledge of medical terminology
- Ability to work in a high-volume, team-oriented environment
- English speaking, reading, and writing skills
- Equivalent combination of education and experience may be substituted for stated education and experience requirements
- Preferred: Associate or Bachelor’s Degree in Business or Healthcare-related field
- Preferred: Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service
- Preferred: Previous insurance verification and/or authorization
- Preferred: Bilingual speaking, reading, and writing skills
- EPIC and secretarial experience is a plus
- Must be available for 8–5pm training for 12 weeks, if needed
- Must work every other weekend and assigned holidays
- Must be available for onsite training at the Marlborough Campus for several weeks
Benefits
Comp & perks- Signing bonus may be available, subject to eligibility
- Union representation (SHARE Marlborough)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance VerificationMedical TerminologyPatient RegistrationSchedulingBillingFinancial CounselingClerical DutiesRecord MaintenanceHigh-Volume Environment
Soft Skills
Attention to DetailVerbal CommunicationWritten CommunicationTeam CollaborationProfessionalism
Tools & Technologies
Computer SkillsWindows NavigationEPIC
Industry Keywords
HIPAA CompliancePatient AccessRevenue CycleHealthcareAdmissions