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ED Registration Representative – Days, 16-Hours
UMass Memorial HealthPosted 10/21/2026part-timeGroton • Massachusetts • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, registration accuracy, and insurance verification while effectively coordinating multiple services and managing patient information. Proficient in maintaining accurate records and ensuring compliance with established guidelines in a healthcare setting.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationAuthorization ManagementBilling ProceduresEPIC Training
About the role
Key responsibilities & impact- Enter lab, radiology, and basic ancillary service appointments
- Schedule patients for treatments and services across multiple providers and campuses
- Coordinate multiple services for patients
- Update and correct patient insurance and demographic information
- Obtain prior insurance referrals, authorizations, pre-authorizations, and pre-certifications
- Collect patient liabilities, including deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and balances
- Arrange tests, procedures, and ancillary services according to established guidelines
- Prioritize visits and services to improve utilization of clinical staff, patient time, equipment, and facilities
- Enter and verify demographic, insurance, and related information in the patient registration/scheduling system
- Follow up on discrepancies and notify patients of appointment times
- Provide procedure preparation information and mail patient information packets
- Transcribe paper orders when applicable
- Assess patients’ financial needs and direct them to financial counseling or appropriate areas
- Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, and relaying messages
- Maintain accurate records, logs, charges, files, and related information
- Obtain patient and witness signatures for required paperwork
- Review work queues for accurate and timely billing
- Monitor and maintain Patient Access and Revenue Cycle work queues
Requirements
What you’ll need- High School Diploma required
- Associate or Bachelor’s Degree in Business or Healthcare-related field preferred
- Must work every other weekend and holidays
- Must be available to train on first and second shift during the first 5–6 weeks
- EPIC training classes in Worcester for the first two weeks, 8:00am–4:30pm
- Ability to maintain scheduling and/or registration accuracy rate of 97% or above
- Ability to perform registration, scheduling, insurance verification, authorization, billing, and patient-liability collection duties
- Must work on-site; initial onsite training at the Marlborough Campus
- Position hours: 6:45am–3:15pm, with slight variation based on departmental need
Benefits
Comp & perks- Potential signing bonus, subject to eligibility
- Union representation (SHARE Marlborough)
- Part-time schedule
- Equal opportunity and affirmative action employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Patient RegistrationAppointment SchedulingInsurance AuthorizationPatient Liability CollectionRecord MaintenanceClerical DutiesData EntryFinancial CounselingUtilization ImprovementWork Queue Monitoring
Soft Skills
Attention to DetailCommunication SkillsOrganizational SkillsProblem-Solving SkillsCustomer Service
Tools & Technologies
Patient Registration/Scheduling SystemEPIC System
Industry Keywords
HealthcareRevenue CyclePatient AccessClinical Staff CoordinationDemographic Information