ED Registration Representative – Overnights, 16-Hours
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ED Registration Representative – Overnights, 16-Hours
UMass Memorial HealthPosted 10/21/2026part-timeGroton • Massachusetts • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and financial assessment within a healthcare setting. Proficient in maintaining accurate records and coordinating multiple services to enhance patient care and operational efficiency.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationFinancial CounselingEPIC TrainingRecord Maintenance
About the role
Key responsibilities & impact- Enter Lab, Radiology, and basic ancillary service appointments into schedules
- Schedule patients for treatments and services for multiple providers and campuses
- Coordinate multiple services for patients
- Update and correct patient insurance and demographic information
- Obtain prior insurance referrals and authorizations
- Collect patient liabilities, including deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
- Arrange tests, procedures, and ancillary services according to guidelines and criteria
- Prioritize visits and services to improve utilization of clinical staff, patient time, equipment, and facilities
- Enter demographic, insurance, and related information into the patient registration/scheduling system
- Verify insurance coverage and obtain required pre-authorizations, pre-certifications, and physician referrals
- Follow up on discrepancies and notify patients of appointment times
- Provide preparation information and mail patient information packets
- Transcribe paper orders when applicable
- Assess patients’ financial needs and direct them to financial counseling or appropriate resources
- Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, and relaying messages
- Maintain accurate records, logs, charges, files, and related information
- Obtain patient and witness signatures for required paperwork
- Review work queues for accurate and timely billing
- Monitor and maintain Patient Access and Revenue Cycle work queues
Requirements
What you’ll need- High School Diploma required
- Associate or Bachelor’s Degree in Business or Healthcare related field preferred
- Must work every other weekend and holidays
- Must be available to train on first and second shift for the first 5–6 weeks
- EPIC training classes are in Worcester for the first two weeks, 8:00am–4:30pm
- Initial onsite training at the Marlborough Campus for several weeks
- Availability for a 11:00pm–7:00am schedule, with slight variation based on departmental need
- Ability to maintain scheduling and/or registration accuracy rate of 97% or above
Benefits
Comp & perks- Signing bonus may be available, subject to eligibility
- Training provided, including EPIC training classes
- Part-time schedule with overnight hours
- Equal opportunity and affirmative action employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment CoordinationInsurance AuthorizationBilling AccuracyData Entry
Soft Skills
Attention to DetailCommunicationOrganizational SkillsProblem-Solving
Tools & Technologies
Patient Registration/Scheduling SystemEPIC
Industry Keywords
HealthcareRevenue CyclePatient AccessClinical Staff Utilization