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ED Registration Representative – Evenings, 16-Hours
UMass Memorial HealthPosted 10/21/2026part-timeGroton • Massachusetts • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and coordination of healthcare services while maintaining high accuracy in registration and billing processes. Proficient in managing patient information and facilitating communication between patients and healthcare providers.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationEPIC TrainingClerical DutiesHealthcare Coordination
About the role
Key responsibilities & impact- Enter Lab, Radiology, and basic ancillary service appointments into schedules
- Schedule patients for treatment and services for multiple providers across multiple campuses
- Coordinate multiple services for patients
- Process updates and corrections to patient insurance and demographic information
- Obtain prior insurance referrals and authorizations
- Collect patient liabilities before or on the date of service
- Arrange tests, procedures, and ancillary services according to established guidelines and criteria
- Prioritize visits and services to improve utilization of clinical staff, patient time, equipment, and facilities
- Enter demographic, insurance, and related information into the patient registration/scheduling system
- Verify insurance coverage and obtain pre-authorizations, pre-certifications, and physician referrals
- Follow up on discrepancies and notify patients of appointment times
- Provide preparation information and mail patient information packets
- Transcribe paper orders when applicable
- Assess patients’ financial needs and direct them to financial counseling or appropriate resources
- Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, and relaying messages
- Maintain accurate records, logs, charges, files, and related information
- Obtain patient and witness signatures for required paperwork
- Review work queues for accurate and timely billing
- Monitor and maintain Patient Access and Revenue Cycle work queues
Requirements
What you’ll need- High School Diploma Required
- Associate or Bachelor’s Degree in Business or Healthcare related field preferred
- Must work every other weekend and Holidays
- Must be available to train on first and second shift during the first 5–6 weeks
- Initial training in Marlborough for 4–6 weeks
- EPIC training classes in Worcester for the first two weeks, 8:00am–4:30pm
- Must maintain a scheduling and/or registration accuracy rate of 97% or above
- Must be available for the 3:00pm–11:30pm shift, with hours varying slightly depending on departmental need
Benefits
Comp & perks- Signing bonus may be available, subject to eligibility
- Equal opportunity and affirmative action employment practices
- Disability assistance during the application process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment SchedulingInsurance AuthorizationData EntryBilling Accuracy
Soft Skills
CommunicationOrganizational SkillsAttention to Detail
Tools & Technologies
EPIC System
Industry Keywords
HealthcarePatient AccessRevenue CycleClinical Staff UtilizationFinancial Counseling