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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing injury and property damage claims, including negotiation, conflict resolution, and effective communication with stakeholders. Proficient in claims management systems and possesses a strong understanding of insurance principles and regulations.
Highest-signal resume keywords
Claims Management Systems ExperienceActive Adjuster LicenseNegotiation SkillsBodily Injury Liability ExperienceProperty Damage Liability Experience
About the role
Key responsibilities & impact- Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution
- Handle low to moderately complex liability claims, including coverage disputes and contractual indemnity issues
- Gather and investigate information to determine coverage, evaluate liability exposure, assess bodily injury and property damage, and establish reserves
- Contact customers, claimants, attorneys, third-party vendors, internal stakeholders, and other relevant parties
- Conduct in-person inspections at residential and commercial locations
- Negotiate claim settlements and issue timely, accurate payments
- Handle low-complexity litigation when necessary
- Maintain accurate claim activity records in claim management systems
- Provide timely and professional communication to multiple stakeholders
- Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
- Provide training and coaching to less experienced claim professionals as needed
- Work across mobile locations, the primary residence, and the nearest Travelers office
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- Two years of property damage, bodily injury, or liability claim experience
- Active adjuster license, where required by state law
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to analyze situations, exercise sound judgment, and make effective decisions
- Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
- Strong attention to detail and organizational skills
- Proven conflict resolution and negotiation skills
- Ability to manage stress and maintain composure and professionalism under pressure
- Strong understanding of insurance principles, terminology, and policy language
- Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices
- Ability to quickly learn from experience and apply it to new situations
- High School Diploma or GED
- One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
- Valid Driver’s License
- Must reside in the assigned Pittsburgh, PA territory
- Must acquire and maintain relevant insurance license(s) within three months of starting the job
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for eligible employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementLiability AssessmentCoverage Dispute ResolutionMicrosoft Office Advanced SkillsInsurance Principles UnderstandingState Insurance Regulations KnowledgeConflict ResolutionNegotiationRecord KeepingIn-Person Inspections
Soft Skills
Excellent Communication SkillsCustomer Service SkillsAttention to DetailOrganizational SkillsStress Management
Tools & Technologies
Claims Management SystemsEnterprise Technology SystemsAI-Related Digital Tools
Certifications & Qualifications
Active Adjuster LicenseRelevant Insurance License
Industry Keywords
Insurance PrinciplesClaim Handling RequirementsFair Claims PracticesBodily Injury ClaimsProperty Damage Claims