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ED Registration Representative, 40 Hours Overnight
UMass Memorial HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, insurance verification, and data entry while maintaining attention to detail and strong customer service skills. Capable of coordinating multiple patient services and adhering to health and safety policies in a high-volume environment.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationData EntryCustomer Service SkillsMedical Terminology
About the role
Key responsibilities & impact- Register patients under the direction of the Registration Services Supervisor, Manager, and/or Director
- Obtain and enter demographic, insurance, and related patient information into patient registration/scheduling systems
- Collect required patient and witness signatures, including HIPAA and consent forms
- Verify insurance coverage and obtain pre-authorizations, pre-certifications, and physician referrals
- Verify workers’ compensation and automobile coverage when required
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
- Complete Emergency Department and Labor & Delivery demographic and insurance collection
- Coordinate multiple patient services
- Collect deductibles, copays, coinsurance, self-pay, cosmetic procedure payments, and patient balances
- Perform Surgical Day admissions
- Perform bed control, transfers, discharges, and admissions tasks
- Provide preparation information for scheduled procedures and services
- Assess financial needs and refer patients to financial counseling
- Perform clerical duties including records retrieval, faxing, collating, typing, transcription, messaging, mailing packets, and transcribing paper orders
- Maintain accurate records, logs, files, and related information
- Complete online death certificate registry
- Receive and secure patient valuables
- Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
- Attend meetings, conferences, seminars, and training
- Apply Lean Methodology and Quality Improvement in daily operations
- Comply with departmental, health, and safety policies
- Work overnight shifts, every other weekend, and assigned holidays
Requirements
What you’ll need- High School Diploma
- Minimum of 1-2 years of data entry experience
- Proficient data-entry skills with attention to detail
- Computer skills including use of Windows and ability to navigate
- Strong verbal and written customer service skills
- Demonstrated knowledge of medical terminology
- Ability to work in a high-volume, team-oriented environment
- English speaking, reading, and writing skills
- Must work every other weekend and assigned holidays
- Must be available for 8 a.m.-5 p.m. training for 12 weeks, if needed
- Preferred: Associate or Bachelor’s Degree in Business or Healthcare-related field
- Preferred: Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service
- Preferred: Previous insurance verification and/or authorization
- Preferred: Bilingual speaking, reading, and writing skills
- EPIC and secretarial experience is a plus
- Equivalent combination of education and experience may substitute for stated education and experience requirements
Benefits
Comp & perks- Signing bonus may be available, subject to eligibility
- Full-time schedule of 40 hours per week
- Training provided, including 12 weeks of training if needed
- Union representation (SHARE Marlborough)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance VerificationPatient RegistrationMedical TerminologyClerical DutiesFinancial CounselingSchedulingLean MethodologyQuality ImprovementBilling
Soft Skills
Attention to DetailVerbal CommunicationWritten CommunicationTeam CollaborationCustomer Service
Tools & Technologies
EPICWindows
Industry Keywords
HealthcarePatient AccessRevenue CycleHIPAAEmergency DepartmentLabor & DeliverySurgical AdmissionsInsurance CoverageWorkers’ CompensationAutomobile Coverage