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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in cyber claims handling, including coverage evaluation, negotiation, and litigation management, while fostering team development and delivering exceptional customer service.
Highest-signal resume keywords
Cyber Claims Handling ExperiencePeople Leadership ExperienceCoverage Evaluation and NegotiationOrganizational and Presentation SkillsRegulatory Compliance Audits
About the role
Key responsibilities & impact- Lead a team of cyber claims professionals and set departmental goals
- Develop claims strategies and ensure accurate, timely adjudication of cyber claims
- Conduct coverage investigations and prepare coverage letters
- Manage external incident response teams, defense and coverage counsel
- Evaluate coverage and liability issues and assess claims reserves
- Maintain claims files and manage claim disposition
- Proactively manage claims and litigation while delivering excellent customer service
- Communicate with customers, brokers, internal stakeholders, and cross-functional departments
- Prepare written and oral claim presentations and action plans for complex claims
- Present claim services to policyholders, brokers, reinsurers, and partners
- Identify process improvement, automation, and digital transformation opportunities
- Develop KPIs and metrics for claims department performance
- Conduct audits for compliance with policies, regulations, and industry standards
- Develop internal controls and processes to meet regulatory requirements
- Review complex or high-value claim files and guide adjusters toward fair, prompt settlements
- Monitor claim trends, emerging issues, efficiency, risk, and costs
- Foster a positive work culture and support claims team professional development
Requirements
What you’ll need- Minimum of 5+ years of cyber claims handling experience required
- 2 years of people leadership experience
- Strong skills in coverage, claim evaluation and negotiation
- Exceptional organizational and presentation skills
- Experience working in a collaborative team environment and cross-functional teams
- JD preferred
- Eligibility to work in the US, as verified through E-Verify
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Continuous opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Strategy DevelopmentCoverage InvestigationsClaims AdjudicationClaims Reserve AssessmentClaims File ManagementKPI DevelopmentClaims Process ImprovementDigital TransformationRisk MonitoringClaims Litigation Management
Soft Skills
Customer ServiceCollaborationTeam DevelopmentCommunicationOrganizational Skills
Certifications & Qualifications
JD Preferred
Industry Keywords
Cyber InsuranceClaims ManagementIncident ResponseCompliance StandardsPolicyholder Communication