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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology support management, including oversight of batch management, vendor management, and compliance with industry frameworks. Proven ability to lead teams, drive organizational change, and manage budgets effectively.
Highest-signal resume keywords
Technology Support ManagementVendor ManagementBMC Control-MBudgeting And ForecastingTeam Leadership
About the role
Key responsibilities & impact- Lead USAA’s Workload Management / Control-M team supporting enterprise batch management
- Develop, maintain, test, and monitor an internal control environment, including preventative and detective controls
- Build and oversee the technology support team through recruiting, development, retention, coaching, performance management, and managerial activities
- Establish documentation standards and quality assurance methodologies and ensure adherence across teams
- Identify, research, and analyze end-to-end business, process, and technology support opportunities
- Develop and oversee KPIs, KRIs, and other technology support metrics
- Create a multi-year plan to operationalize technology support strategy with milestones, deliverables, and realization targets
- Oversee departmental budgets and forecasts
- Oversee availability management by applying change and incident management practices
- Work across functional areas to influence business strategy and technology support utilization
- Monitor industry trends and ensure the technology environment remains agile
- Build stakeholder relationships and provide trusted-advisor technology support services
- Participate in third-party vendor strategy and oversee achievement of technology support objectives
- Provide oversight of vendor management activities, including service agreements, staff augmentation, and technology contracts
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
- 3 years of direct team lead or management experience of IT professionals
- Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
- Technical knowledge and understanding of technical domains within Infrastructure Services, Data or Application Development
- Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
- Demonstrated thought leadership in embedding intuitive story telling of technology support functions, including concise presentation of complex technical details
- Previous experience managing multiple tasks and responsibilities in high-pressure environments
- Experience and ability to drive a culture of quality and personal accountability through technology support teams
- Demonstrated experience in vendor contract management and management of distributed development teams and resources
- Demonstrated financial acumen involving budgets, forecasting, and executing on budgets
- Advanced facilitation, collaboration and consensus building skills, with experience presenting to cross-functional teams and Senior/Executive leaders
- Experience in inspiring, leading, and defining vision, strategy and organizational change
- Demonstrated experience explaining complex technology decisions to technical and nontechnical audiences at all levels
- Demonstrated ability to influence change at the executive level and team level
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
- Understanding of Legislative and Regulatory Compliance Requirements
- Experience leading enterprise workload management or batch scheduling capabilities
- Hands-on or leadership experience with BMC Control-M
- Experience as a technology process owner or in a similarly controlled operating environment
- Experience supporting audits and managing technology controls and compliance requirements
- Experience leading engineering teams in a complex enterprise environment
- Must not require immigration support or visa sponsorship
Benefits
Comp & perks- Relocation assistance
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Batch ManagementTechnology Life Cycle ManagementCost Benefit AnalysisTechnology ControlsCompliance RequirementsKPI DevelopmentRisk ManagementDocumentation StandardsQuality Assurance MethodologiesInfrastructure Services
Soft Skills
CollaborationInfluencing ChangePresentation SkillsCoachingPerformance Management
Industry Keywords
COBITITILSAFeLegislative ComplianceRegulatory ComplianceEnterprise Workload ManagementTechnology Support StrategyAgile EnvironmentStakeholder RelationshipsDistributed Development Teams