CVS Health

ADA Reasonable Accommodations Case Manager

CVS Health
Posted 10/21/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing the reasonable accommodation process, ensuring compliance with ADA, ADAAA, and relevant disability laws while providing exceptional support to HR and business leaders. Strong analytical and communication skills are essential for conducting assessments and maintaining confidentiality throughout the process.

Highest-signal resume keywords
ADA ComplianceReasonable Accommodation ManagementHRIS ExperienceProfessional HR CertificationAnalytical Skills

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Manage the end-to-end reasonable accommodation process, including individualized case assessment, interactive discussions, documentation, and implementation
  • Conduct individualized assessments to determine essential job functions and identify reasonable accommodations that do not create undue hardship
  • Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations
  • Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices
  • Review and analyze medical documentation to determine functional limitations and job-related restrictions
  • Champion and promote a positive employee relations climate
  • Provide counsel and support to maximize the colleague and manager experience during reasonable accommodation processes
  • Ensure compliance with federal, state, and local disability laws
  • Maintain thorough, accurate, and confidential case documentation
  • Serve as an individual contributor at the Sr. Analyst level with no direct reports

Requirements

What you’ll need
  • 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration
  • Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws
  • Experience managing complex accommodation cases in a large, multi-state organization
  • Exceptional communication, analytical, and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines
  • Professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) preferred
  • Experience with HRIS or case management systems (e.g., Workday, ServiceNow) preferred
  • Experience in a healthcare, retail, or large corporate environment preferred
  • Knowledge of occupational health and ergonomic practices preferred
  • Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience

Benefits

Comp & perks
  • CVS Health bonus, commission or short-term incentive program in addition to base pay range
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case AssessmentDocumentation ManagementMedical Documentation ReviewJob Function AnalysisAccommodation Implementation
Soft Skills
Exceptional CommunicationProblem-Solving SkillsOrganizational SkillsConfidentiality ManagementEmployee Relations
Tools & Technologies
HRISWorkdayServiceNow
Certifications & Qualifications
PHRSPHRSHRM-CPSHRM-SCP
Industry Keywords
ADAADAAAFMLADisability LawsOccupational HealthErgonomic PracticesHealthcareRetailCorporate Environment