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DeepHealthPosted 10/20/2026full-timeRemote • Massachusetts • United StatesLead💰 $160,000 - $200,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading multi-function teams and managing release readiness processes, ensuring alignment with business priorities and effective communication across stakeholders. Proficient in program management, technical documentation, and vendor management within software or healthcare technology services.
Highest-signal resume keywords
Program ManagementRelease ReadinessTechnical DocumentationVendor ManagementLeadership
About the role
Key responsibilities & impact- Lead Service Enablement, a multi-function connector organization preparing Services to implement, support, and scale product releases across regions
- Own Services release readiness and coordinate readiness work across Implementation, Support, Product, and Development
- Ensure every release has a documented readiness review with Services sign-off before customer availability
- Lead, coach, and develop Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams
- Set priorities, assign owners, create staffing plans, manage performance, and support hiring
- Secure capacity and timing from regional implementation and support leaders
- Ensure technical documentation and training are complete, accurate, and available on schedule
- Partner with Product on customer needs during end-of-life periods, including specifications and contract language for exceptions
- Oversee enabling technologies such as SRE tooling and Jira Service Management
- Turn customer and escalation insights into readiness improvements with Strategic Account teams
- Align readiness plans with business priorities and represent Service Enablement in Services leadership forums
- Manage planning, budgeting, and vendor or contractor needs for assigned functions
Requirements
What you’ll need- Bachelor's degree in a technical or business field, or equivalent professional experience (required)
- 10+ years of experience in software or healthcare technology services (required)
- 5+ years leading managers or multi-function teams (required)
- Proven program management across release readiness, implementation, support, or operations (required)
- Experience leading technical documentation, training, or customer enablement functions (required)
- Ability to lead through influence across teams that do not report directly (required)
- Strong planning, budgeting, and vendor or contractor management skills (required)
- Clear written and verbal communication with executives, customers, and technical staff (required)
- Networking expertise relevant to Services and Development environments (preferred)
- Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments (preferred)
- Experience with site reliability engineering and remote support models (preferred)
- Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions (preferred)
- Follows data privacy, compliance, safety, and confidentiality standards
- Must follow applicable employment laws and DeepHealth policies and procedures
Benefits
Comp & perks- Occasional travel may be required
- Reasonable accommodation for physical demands
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Technology ServicesHealthcare Technology ServicesRelease ReadinessImplementationSupport OperationsTechnical TrainingSite Reliability EngineeringHardware Lifecycle ManagementBudgetingPlanning
Soft Skills
Clear CommunicationInfluential LeadershipCoachingTeam DevelopmentPerformance Management
Tools & Technologies
Jira Service ManagementSRE Tooling
Industry Keywords
Medical ImagingRadiologyClinical SoftwareData PrivacyComplianceSafety StandardsConfidentiality Standards