Desjardins

Account Manager, Commercial Market

Desjardins
Posted 10/21/2026full-timeCanadaSeniorLeadWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business development, client relationship management, and financial analysis, with a strong focus on risk management and portfolio profitability. Proficient in negotiating strategic agreements and promoting products and services to enhance business growth.

Highest-signal resume keywords
Business DevelopmentFinancial AnalysisClient Relationship ManagementSales SkillsRisk Management

About the role

Key responsibilities & impact
  • Prospect, solicit, develop and maintain business relationships with major strategic commercial-sector clients
  • Promote and sell Desjardins products and services to grow the business centre's business
  • Represent, negotiate and engage companies in strategic agreements of major importance
  • Balance sales objectives, prudent risk management, portfolio profitability, and member, client and partner satisfaction
  • Act as an account manager and key intermediary between the business centre and members and clients
  • Ensure proper usage, updating and satisfaction with products and services
  • Analyze dissatisfaction sources and recommend solutions
  • Identify member and client needs, develop personalized solutions, prepare integrated service offerings, and negotiate conditions
  • Recommend strategies for increasing business volume, managing risk, improving portfolio profitability, and strengthening business relationships
  • Identify business development opportunities to increase product and service competitiveness
  • Execute promotional activities and participate in public relations and the business community
  • Address client and member needs, identify opportunities, and make referrals as needed
  • Comply with applicable policies, practices, standards, laws, and prudent risk-management requirements
  • Act as a leader and influencer and share expertise with unit members

Requirements

What you’ll need
  • Bachelor's degree in a related field
  • A minimum of eight years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Knowledge of the latest financial, economic, policy and legislative developments
  • Ability to perform analyses of the market and the business centre external environment
  • Ability to perform financial analysis
  • Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets
  • Knowledge of loan and guarantee contracts
  • Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
  • Knowledge of financing and credit management practices related to businesses
  • Knowledge of policies, legislation and standards governing the products and services offered by the business centre
  • Knowledge of business credit authorization, monitoring, collection and recovery practices
  • Knowledge of the Desjardins business processes
  • Understanding of the referral process
  • Familiarity with government business assistance programs
  • Networking skills
  • Strong sales skills
  • Knowledge of service standards
  • Understanding of cooperative and cooperative network values, rules and operations
  • Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial AnalysisMarket AnalysisLoan Contracts KnowledgeCredit Risk KnowledgeBusiness Credit AuthorizationPortfolio Profitability ManagementProduct KnowledgeNegotiation SkillsService Standards KnowledgeGovernment Business Assistance Familiarity
Soft Skills
Customer FocusInterpersonal SavvyEffective CommunicationAction OrientedNimble Learning
Industry Keywords
Commercial SectorStrategic AgreementsCooperative ValuesDesjardins Business ProcessesRisk Management PracticesFinancial ProductsEconomic DevelopmentsLegislative DevelopmentsBusiness Services CompetitivenessReferral Process Understanding