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HUB InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Employee Benefits account management, client communication, and strategic execution. Proficient in broker management systems and Microsoft Office Suite, with a strong focus on problem-solving and organizational skills.
Highest-signal resume keywords
Employee Benefits ExperienceLLQP DesignationCEBS or GBA DesignationBroker Management Systems ProficiencyClient Communication Skills
About the role
Key responsibilities & impact- Service and maintain Employee Benefits accounts
- Provide professional and prompt support to clients, carrier representatives, vendor partners, and HUB colleagues
- Act as the main day-to-day point of contact for clients
- Support Consultants with strategy execution, renewals, materials and reports, internal systems, and client work coordination
- Liaise between clients and insurance carriers to resolve service needs and marketing initiatives
- Manage, organize, and conduct client meetings
- Manage carrier changes and ensure documentation is completed accurately and timely
- Identify cross-sell and up-sell opportunities for HUB products and services
- Oversee client and employee communications
- Manage new client or new line of coverage implementation
- Monitor insurance industry changes and external conditions affecting clients
- Manage open-item logs and close outstanding items promptly
- Support organic growth through account rounding, cross-selling, and new-business development
Requirements
What you’ll need- 5-8 years of applicable Employee Benefits experience
- LLQP designation or working towards it
- Advanced professional designation highly desirable, e.g. CEBS or GBA
- Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives
- Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards
- Strong written and oral communication skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Ability to utilize and be proficient in broker management systems
- Strong organizational, problem solving and time management skills
- May travel for client meetings up to 25% of the time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Benefits ManagementClient SupportAccount CoordinationCross-SellingUp-SellingDocumentation ManagementInsurance Industry MonitoringClient Meeting ManagementProblem SolvingTime Management
Soft Skills
Strong Listening SkillsAdaptabilityOrganizational SkillsWritten Communication SkillsOral Communication Skills
Tools & Technologies
Microsoft Office SuiteBroker Management Systems
Certifications & Qualifications
LLQP DesignationCEBS DesignationGBA Designation
Industry Keywords
InsuranceEmployee BenefitsClient RelationsCarrier LiaisonNew Business Development