Intercept

Senior Account Manager

Intercept
Posted 10/19/2026full-timeRemote • CanadaSenior💰 CA$85,000 - CA$95,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, project execution, and multi-channel campaign production, with a strong focus on B2B marketing strategies and effective communication with stakeholders. Proficient in utilizing AI-powered tools and project management software to enhance operational efficiency and drive account growth.

Highest-signal resume keywords
Client Relationship ManagementProject ManagementB2B MarketingMulti-Channel Campaign ProductionAI-Powered Tools

About the role

Key responsibilities & impact
  • Serve as the primary day-to-day client contact and trusted partner across assigned accounts
  • Lead client calls with confidence, structure, and clear next steps
  • Manage ongoing client communications and build knowledge of client priorities, stakeholders, and internal dynamics
  • Own post-project follow-on conversations and advance future engagements
  • Identify upsell, cross-sell, and expansion opportunities across existing accounts
  • Develop new stakeholder, team, and business-unit relationships within client organizations
  • Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
  • Contribute to pipeline and account expansion goals
  • Lead end-to-end project execution from briefing and planning through production, QA, and final delivery
  • Develop and maintain project schedules, status reports, and resource plans
  • Track milestones, deliverables, dependencies, and project progress across cross-functional teams
  • Own project documentation, production specifications, delivery guidelines, meeting notes, and action items
  • Act as an escalation point for risks, changes, and issues
  • Partner with Integrated Producers to align client intent with delivery outcomes
  • Ensure clarity on briefs, deliverables, and specifications for project teams
  • Contribute to campaign and program strategy with Strategy, Content, and Creative teams
  • Apply performance data, research, and client feedback to recommendations
  • Support client-facing and internal documents, briefs, feedback summaries, and recap notes
  • Translate strategic and creative concepts into actionable production plans
  • Review deliverables for client alignment and quality standards
  • Facilitate internal alignment calls and ensure documentation and follow-through
  • Apply AI-powered tools and workflows to account planning, insight gathering, and efficiency
  • Stay informed on B2B marketing, emerging platforms, and evolving best practices
  • Bring forward ideas to improve how Intercept and its clients work

Requirements

What you’ll need
  • Minimum 5 to 8 years of experience in a client-facing role within a marketing agency or client-side environment
  • Project management or producer experience in a creative agency, digital studio, or production environment
  • Experience supporting digital and multi-channel campaign production, including social content, display banners, AI-driven creative, photo/video, motion, websites, and other content types
  • Video management experience is a strong asset
  • Ability to manage multiple projects in a fast-paced environment
  • Experience managing and growing client relationships
  • Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
  • Comfortable initiating commercial conversations and advancing opportunities
  • Strong written and verbal communication skills with senior client stakeholders
  • Highly organized, adaptable, and effective in fast-paced, multi-account environments
  • Ability to collaborate across strategy, creative, content, and delivery teams
  • Strong critical thinking and problem-solving skills
  • Experience with light proofreading and QC
  • Familiarity with PM tools such as Monday.com, Smartsheet, Asana, or Jira
  • Demonstrated comfort with AI-powered tools and modern digital workflows
  • Proficient in Microsoft Office and collaborative, remote-first work environments
  • University degree in Marketing, Business, Communications, or equivalent experience preferred
  • Bilingualism (English/French) is an asset but not required

Benefits

Comp & perks
  • Fully remote workplace
  • Flexible work environment
  • Certified Great Place to Work workplace
  • Custom-built AI teammates and AI-powered tools to support employees
  • Collaborative and innovative work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementCampaign ProductionVideo ManagementLight ProofreadingQuality Control
Soft Skills
Strong Communication SkillsCritical ThinkingProblem-SolvingHighly OrganizedAdaptability
Tools & Technologies
Monday.comSmartsheetAsanaJiraMicrosoft Office
Industry Keywords
B2B MarketingDigital StudioCreative AgencyEnterprise TechnologyClient-Facing Role