Assistant Manager, Member Services, Sales Support
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DesjardinsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in team management, talent development, and strategic planning while ensuring high-quality service and customer satisfaction. Proficient in implementing action plans that drive results and enhance operational efficiency.
Highest-signal resume keywords
Team ManagementTalent DevelopmentStrategic PlanningCustomer FocusRisk Management
About the role
Key responsibilities & impact- Support the immediate supervisor by helping develop business strategies aligned with Desjardins’s strategic priorities and unit challenges
- Ensure service quality and business relationships, and manage the member/client experience
- Implement and monitor action plans to achieve target results
- Establish management and communication practices supporting talent acquisition and management, team synergy, and change management
- Lead, coach, and motivate the team to develop skills, increase engagement, and empower employees
- Implement and develop a competitive, profitable service offering for the sector, including partnerships with other components
- Ensure process efficiency and continuous improvement, and improve profitability
- Promote the Desjardins brand and strengthen the organization’s community presence
- Uphold Desjardins’s cooperative values
- Strategically and operationally manage a team dedicated to selling products and services and/or providing comprehensive sales support
- Develop and monitor a business plan addressing priorities, challenges, and objectives
- Ensure unit performance and sound, prudent risk management
- Follow up on results and manage department employees and performance
- Oversee employee skills development and maintain high-quality service
- Coach team members and provide recommendations based on member and client needs
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Nimble learning
- Work processes
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Recruitment-process accommodations available at any stage, upon request
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Strategy DevelopmentAction Plan ImplementationPerformance MonitoringProcess Efficiency ImprovementSales Support Management
Soft Skills
CoachingEngagementDecision QualityAction OrientedNimble Learning
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Service QualityMember ExperienceContinuous ImprovementCommunity PresenceCooperative Values