DSV - Global Transport and Logistics

Operations

• Supervise labor management and daily inbound, outbound, product slotting, and customer communication activities
• Plan labor schedules, space utilization, equipment, and manpower
• Hire and train staff, assign daily work, conduct performance appraisals, address performance issues, and resolve problems
• Supervise receiving, warehousing, and shipping operations under the Operations Manager or Distribution Center Manager
• Conduct staff meetings and support continuous improvement
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe, profitable operations and meet productivity, service, KPI, and quality goals
• Implement and report cost-saving measures and suggest operational efficiencies
• Manage, motivate, counsel, and discipline team members while supporting Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Plan daily work using work orders, arrival notices, customer instructions, priorities, and available resources
• Review warehouse trends and plan space, supply, equipment, and staffing changes
• Train new staff, assess trainee progress, and delegate training responsibilities
• Monitor job quantity and quality, provide guidance, and assign lead responsibilities
• Keep the Manager and warehouse staff informed of progress, problems, and new developments
• Assist in physical operations as needed
• Provide team development opportunities and conduct or contribute to annual performance reviews
• Support and train team members on corporate and client SOPs

Supervisor, Operations

Customer Support

• Build rapport and trust with clients by delivering consistent, exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information for customer work orders
• Check orders for special requests
• Expedite and trace orders and notify customers of merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customers and assure proper account invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, inventory management, and dissatisfaction
• Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving data and records
• Reconcile receiving and shipping counts with relevant documents
• Prepare customer service reports and assist in resolving discrepancies
• Enter and verify customer order, shipment, receipt, inventory, and adjustment data
• Oversee order paperwork and maintain corresponding files
• Answer phone calls, operate office machines and computers, greet visitors, and correspond with customers
• Route calls, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative functions and work overtime as business requires

Customer Service Agent

Supply Chain

• Support and maintain inventory control operations, development, improvements, implementations, accuracy, and records
• Monitor inventory levels, product movement, non-conforming product mix, and warehouse quality
• Support quality activities for receiving, shipping, and related functions
• Track, investigate, and correct over, short, and damage issues
• Oversee inventory and quality associates and other staff
• Promote safety initiatives and workplace safety standards
• Oversee cycle counts and random audits in compliance with network methodologies and SOX requirements
• Monitor inventory accuracy, quality metrics, and product integrity
• Evaluate customer complaints and defect trends and implement corrective action plans
• Investigate inventory variances and determine root causes
• Lead fulfillment network quality and operational excellence initiatives across multiple sites
• Support workforce planning, forecasting, and task/resource allocation
• Manage and mentor Inventory Supervisors and hourly associates
• Guide ICQA leadership activities, monitor performance, and drive accountability
• Champion continuous improvement, team capability development, employee engagement, and retention
• Maintain understanding and consistent execution of fulfillment center workflows, exceptions, and standards
• Review KPIs and conduct audits and analyses affecting inventory accuracy
• Partner with department leaders on projects, operational initiatives, and system improvements
• Collaborate with Loss Prevention on security policies and procedures
• Work with Operations Managers, Senior Operations Managers, and General Managers on communication and process compliance
• Participate in recruitment, interviewing, and selection of management team members

Manager, Inventory

Accounts Payable

• Process general expense invoices in SAP or CargoWise systems
• Reconcile vendor account statements against subledger details
• Perform daily tasks assigned by process leads
• Ensure timely processing and validation of invoices at cost level
• Update trackers and monitoring sheets
• Perform processes according to specified requirements and legal provisions
• Cooperate with other organizational units, including Poland
• Update, collect, sort and archive operational documents according to team rules
• Perform other official orders related to the position’s tasks and objectives

Operational Finance Assistant – Accounts Payable

Business Development Rep

• Develop and implement comprehensive business development strategies aligned with DSV’s goals
• Identify target markets, industries, and potential clients through market analysis
• Prospect, research, and identify potential clients via networking, cold calls, and market research
• Build and nurture relationships with key decision-makers and influencers
• Collaborate with clients to understand their logistics needs and tailor solutions
• Serve as the primary point of contact for client inquiries and proposals
• Conduct market assessments and feasibility studies for potential clients
• Analyze market trends and competitor activities to identify growth opportunities
• Prepare compelling proposals, presentations, and contracts that are profitable and sustainable
• Set revenue targets and sales goals for business development initiatives
• Monitor performance, track progress, and implement corrective actions as needed
• Develop and execute strategies to exceed revenue and growth targets
• Work closely with operations, marketing, and other internal teams to ensure seamless service delivery
• Align solutions with client needs and company objectives for maximum impact

Business Development Director – Aerospace & Defense

Billing Specialist

• Collect and confirm accuracy of all charges and expenses for files to be billed
• Enter brokerage charges and expenses into the billing system for manual rating
• Collect and scan documents into the document imaging system for billing packets and visibility
• Ensure timely charge entry and audit charges so DSV can bill clients
• Enter charges, print invoices, and mail them with applicable documentation to clients
• Process and record direct deposits and electronic bill payments for the brokerage operation
• Confirm duty payment and bill if necessary
• Maintain the customer billing matrix in the brokerage system
• Order and maintain office-supply inventory for the brokerage operation
• Proactively identify and resolve brokerage billing-related issues
• Perform other accounting and operational functions assigned by the brokerage manager or supervisor

Billing Specialist, Operations

• Oversee personnel management and warehouse-style operational accountability within the customer fab environment
• Scope and execute logistics-related activities and ensure supplier teams are staffed, trained, onboarded, and compliant with customer standards
• Develop systems and procedures for safe, profitable operations of equipment and products
• Manage operations to meet productivity, service, SLA, KPI, quality, cost, revenue, and profit objectives
• Drive continuous improvement and identify operational efficiencies and cost savings
• Supervise, counsel, motivate, and develop team members; support hiring, training, professional development, evaluations, promotions, and wage recommendations
• Keep senior management and client representatives informed of critical operational issues
• Plan daily work schedules, review work orders and arrival notices, assess priorities, and assign warehouse duties
• Plan warehouse-space reorganizations and changes to supplies, equipment, and staffing based on volume demands
• Ensure effective training, SOP adherence, trainee progress assessment, and routine staff meetings
• Ensure team proficiency with WMS and other required information systems; support compliant IT hardware and software procurement
• Manage customer service standards, client support, customer meetings, and supplier/customer site visits
• Support annual operating-budget development and maintain financial and operational controls
• Manage sanitation, maintenance, security, housekeeping, safety, equipment, and material-handling-equipment programs
• Establish a proactive safety culture, audit warehouse compliance, and ensure statutory health and safety requirements are met
• Work overtime as dictated by business and perform other assigned duties
• Manage warehouse operations supervisors and support staff

Manager, Operations InFab

General

• Engage a culture of safety throughout the campus by educating and influencing leaders
• Support planning, development, delivery, and evaluation of safety policies, programs, and training
• Promote employee safety and compliance with legal regulations and department policies
• Ensure compliance with federal and state OSHA rules and regulations
• Develop, conduct, evaluate, and modify occupational safety training
• Identify training needs and coordinate employee training schedules
• Maintain HSE training records and notify managers of requirements or deficiencies
• Conduct and facilitate monthly safety meetings
• Maintain accident statistics, analyze trends, and propose remedial actions
• Investigate or arrange investigations of accidents and near-misses; prepare reports and recommendations
• Liaise with DSV Corporate Safety and third-party administrators on workers’ compensation claims
• Manage return-to-work programs
• Conduct on-site observations and job-site safety compliance inspections
• Advise management and employees on occupational health and safety issues
• Maintain first-aid supplies
• Implement systems to comply with applicable HSE laws and regulations
• Communicate HSE goals, action plans, results, KPI scores, and required data
• Consult with Corporate Safety and local leadership on best-practice policies and procedures
• Communicate changes in HSE legislation and corporate processes
• Represent DSV with OSHA, EPA, DOT, DHS, and other regulatory agencies alongside site leadership
• Implement and monitor Emergency Management System procedures, including annual fire evacuation and severe weather drills
• Perform OSHA recordkeeping, reporting, and program maintenance
• Perform other duties as required

HSE Coordinator

• Coordinate inbound and outbound shipments
• Maintain yard flow and inventory for operations
• Intake, compile, and maintain bills of lading (BOLs) and records accurately and timely
• Direct truck drivers to ensure trailers are placed in the correct yard location
• Promote efficiency through optimal trailer placement
• Ensure shipping paperwork matches the computer system
• Validate paperwork and trailer markings
• Provide proper paperwork to truck drivers
• Maintain accurate inventory records in the computer system
• Maintain safety requirements
• Inspect truck cargo and equipment as required
• Maintain a clean, organized, safe, and secure office area
• Manage and record daily production reports and yard checks in cooperation with drivers and client representatives
• Perform other assigned projects and duties

Traffic Control Coordinator

Supervisor

• Ensure the safe and efficient condition of the facility and equipment
• Train and develop a team of facilities specialists
• Perform or manage general maintenance and simple repairs involving plumbing, carpentry, painting, mechanical, electrical, and custodial work
• Execute and maintain preventative maintenance systems for the building and equipment
• Perform routine and long-term preventative maintenance
• Collaborate with site management on inspections of material handling equipment, heating and cooling systems, mechanical and electrical systems, and plumbing
• Inspect, maintain, and repair the building and equipment
• Ensure daily operation of building and material handling equipment
• Maintain equipment and report building or equipment problems
• Identify, report, and correct safety hazards
• Maintain a safe work site during repairs and maintenance
• Identify problem sources and recommend resolutions
• Inspect, diagnose, and make emergency repairs to facility equipment and furnishings
• Determine work assignment and repair methods and priorities
• Operate material handling equipment and common hand or power tools safely
• Perform or assist with grounds maintenance
• Maintain warehouse and work-area organization and cleanliness
• Comply with SOPs, corporate and site policies, safety rules, and OSHA/MSDS standards
• Perform other assigned job-related duties

Maintenance Supervisor

• Ensure the safe and efficient condition of the facility and equipment
• Perform maintenance and simple repairs involving plumbing, carpentry, painting, mechanical, electrical, and custodial work
• Perform or manage employees performing general maintenance and repairs
• Execute and maintain preventative maintenance systems for the building and equipment
• Perform routine and long-term preventative maintenance to keep systems at optimum operating levels
• Collaborate with site management on inspections of material handling equipment, heating and cooling systems, mechanical and electrical systems, and plumbing
• Inspect, maintain, and repair building and equipment
• Ensure daily operation of building and material handling equipment
• Report building or equipment problems
• Identify, report, and correct safety hazards
• Maintain a safe work site during repairs and maintenance
• Diagnose problems and make emergency repairs to equipment and furnishings
• Determine methods and priorities for work assignments and repairs
• Operate forklifts, reach trucks, sweeper scrubbers, scissor lifts, cherry pickers, pallet jacks, and other equipment as assigned
• Operate common hand and power tools
• Perform or assist with grounds maintenance
• Maintain warehouse and work-area organization and cleanliness
• Follow standard operating procedures, company policies, safety rules, and OSHA/MSDS standards
• Perform other job-related duties as assigned

Facility Specialist, Maintenance

Clerk

• Process all customer orders in a timely and accurate manner
• Generate related paperwork and information required for customer orders
• Check orders for special requests and shipping paperwork
• Coordinate special and last-minute shipping requests with the operations department
• Prioritize customer orders according to scheduled pickup time or pier cutoff
• Furnish shipping and tracking information
• Respond to customer inquiries concerning receipts, shipments, and inventory counts
• Report customer feedback and signs of dissatisfaction to management
• Oversee order paperwork and maintain corresponding files
• Maintain a current and accurate DSV Work Instructions Manual
• Answer phone calls and operate office machines and computers
• Enter and verify data regarding customer orders, shipments, receipts, and adjustments
• Ensure the accuracy of receiving and shipping documents
• Gather and maintain shipping and receiving records
• Assist in resolving discrepancies
• Collect inbound freight documentation and route it to the proper record-keeping unit
• Comply with all DSV Work Instructions
• Provide backup support for other clerical positions as directed by management

Shipping and Receiving Clerk

Manager

• Oversee day-to-day facility operations, including building maintenance, utilities, HVAC, lighting, plumbing, and structural integrity
• Develop and manage preventive maintenance programs for warehouse infrastructure and material handling equipment
• Coordinate repairs and maintenance with internal teams and external contractors
• Monitor facility condition and address issues proactively to minimize downtime
• Ensure compliance with OSHA, fire codes, environmental regulations, and company safety policies
• Conduct regular safety inspections and audits of the facility
• Manage emergency preparedness plans, including fire drills and evacuation procedures
• Investigate facility-related incidents and implement corrective actions
• Select, negotiate, and manage relationships with service providers and contractors
• Review contracts, service-level agreements, and performance metrics
• Ensure contractors follow safety and security requirements while on-site
• Develop and manage the facility maintenance budget
• Track expenses and identify cost-saving opportunities without compromising safety or quality
• Approve invoices and monitor spending against budget
• Maintain accurate records of facility assets, equipment, inspections, and maintenance activities
• Plan and oversee facility upgrades, renovations, and space optimization projects
• Support warehouse layout changes to improve operational efficiency
• Work closely with warehouse operations, HR, IT, and security teams
• Serve as the primary point of contact for facility-related issues
• Communicate maintenance schedules and disruptions to warehouse leadership

Maintenance Manager

Team Lead

• Coordinate and oversee assigned daily operational activities
• Oversee associates dedicated to warehousing, receiving, and shipping
• Mentor and train new and existing associates in distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate unloading inbound shipments, stacking products, and picking and staging outbound shipments
• Verify inbound and outbound paperwork and product counts
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Communicate with customers by phone, electronically, or in person
• Prepare activity reports for site management
• Perform quality control, including documentation, picking verification, damage and discrepancy reporting, packaging, shrink wrapping, and labeling
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality, department, and safety meetings
• Maintain warehouse cleanliness, security, and orderly work areas
• Direct the warehouse work team to achieve objectives
• Assist with productivity sheets, production and payroll-hour tracking, workforce levels, and work schedules
• Ensure schedules and job assignments are implemented effectively
• Initiate, record, and escalate non-conformities and recommend solutions

Team Lead, Dock Captain

Account Manager

• Manage and develop assigned key accounts for the branch
• Meet growth and profitability objectives
• Take overall branch development responsibility for assigned key accounts
• Promote and sell solutions based on DSV Air and Sea product offerings
• Analyze market trends
• Increase profitability and share of wallet through cross-selling products and services
• Develop multi-level relationships between key accounts and DSV stakeholders
• Coordinate and monitor all key account activities
• Identify Supply Chain Solutions opportunities
• Develop and prepare strategic proposals with the Manager
• Maintain key account updates in the CRM tool
• Build and improve customer relationships
• Address and resolve key client concerns with internal team involvement as required
• Lead MBRs/QBRs with key accounts
• Act as a team lead supporting other key account managers with operational and administrative functions
• Ensure adherence to the DSV Global Sales Process
• Support DSV quality, health, safety, and environmental objectives
• Integrate sustainability, health, and safety into day-to-day activities