DSV - Global Transport and Logistics

Team Lead

• Lead and support warehouse associates in receiving, picking, packing, shipping, and inventory control
• Assign and monitor work to ensure productivity, accuracy, safety, and quality compliance
• Load orders accurately according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Train new and existing associates on standard operating procedures
• Provide on-the-job training, coaching, and feedback
• Assist with problem-solving and escalate operational issues to the Supervisor or Manager
• Ensure proper equipment and PPE use and adherence to safety policies
• Perform quality and inventory checks to minimize errors and damages
• Support continuous improvement initiatives
• Maintain communication between shifts and departments for smooth handoffs and workflow

Team Lead, Warehouse

Customer Support

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from the WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests and expedite orders as necessary
• Trace orders and notify customers about merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customers and ensure proper account invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
• Liaise between the warehouse and customers regarding account administration, invoicing, and credit changes
• Ensure shipping and receiving documents are accurate
• Maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phones, operate office machines and computers, greet visitors, and correspond with customers
• Route telephone calls, take messages, provide general information, and direct visitors
• Assist drivers at the check-in window
• Cross-train in other administrative functions as needed
• Work mandatory or voluntary overtime according to business needs

Customer Service Agent – Warehouse – E Shift

Operations

• Coordinate and oversee assigned daily warehouse operational activities under the Operations Supervisor
• Oversee associates involved in warehousing, receiving, and shipping to meet service and cost objectives
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate inbound unloading, product stacking, outbound picking and staging, and order loading
• Verify inbound/outbound paperwork and product counts
• Research shipping and receiving discrepancies
• Communicate professionally with customers by telephone, electronically, or in person
• Prepare accurate activity reports for site management
• Perform quality control checks, verify product/order quality, and report damages or discrepancies
• Stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality and safety meetings
• Execute safety protocols and comply with ISO, OSHA/MSDS, corporate, site-specific, and Standard Operating Procedure requirements
• Maintain a clean, orderly, and secure warehouse and work area
• Direct warehouse work-team operations and assist with productivity and payroll-hour records
• Assist with staffing levels and establish and implement work schedules
• Ensure jobs are assigned effectively and completed properly
• Participate in department meetings and address non-conformities through designated channels
• Operate, inspect, and perform minor maintenance on material-handling equipment
• Maintain active forklift certification and report equipment problems
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering phones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

Team Lead, Operations

• Carry out assigned functions to provide customer service according to company objectives
• Comply with the procedures of the relevant area

Customer Service Specialist

• Provide administrative support to regional pricing teams
• Collaborate with pricing team members within the region
• Support administration of the team’s centralized email flow
• Analyze business data and allocate workload according to assigned matrices
• Manage exceptions identified within the database
• Prepare management reports providing visibility into workflow management and response times
• Review quote conversion status provided by pricing teams
• Follow through on reasons for lost quotes, categorize them, and make findings visible to branch and sales management teams
• Develop and implement processes and procedures to improve operational efficiency
• Develop training materials and conduct training sessions for new employees requiring access to reports and email boxes
• Participate in special projects assigned by management
• May provide guidance and training to junior staff members

Business Support Specialist, Air & Sea Pricing

• Oversee day-to-day freight-handling operations and ensure timely, efficient movement of goods
• Lead and supervise freight handlers and operational staff
• Assign tasks, provide guidance, and monitor performance
• Coordinate loading, unloading, and handling of freight shipments
• Ensure proper documentation, labeling, and packaging in compliance with regulations
• Plan and prioritize freight operations to meet customer demands and deadlines
• Monitor workflow and adjust resources to optimize efficiency
• Liaise with customers, carriers, and stakeholders regarding freight movements and issues
• Communicate with customers and resolve concerns
• Implement quality-control measures and conduct inspections and audits
• Enforce safety protocols, conduct safety training, and guide proper handling techniques
• Oversee inventory control, stock management, cycle counts, and reconciliation
• Maintain accurate inventory and freight-movement records, including bills of lading and shipping manifests
• Prepare operational reports covering performance metrics, inventory levels, and incidents
• Supervise and mentor freight-handling teams through training, coaching, and performance evaluations

Operations Supervisor

Clerk

• Perform lineside kitting of parts using kit carts, kit boxes, or staging structures
• Remove parts from vendor packaging at point-of-delivery areas as needed
• Organize delivered orders according to customer needs
• Maintain organization and cleanliness of point-of-delivery areas
• Remove unnecessary items and discard trash
• Follow safety policies and guidelines for a safe warehouse environment
• Develop knowledge of delivery processes and order paperwork
• Communicate part issues to customers and management
• Deliver products to customers using designated vehicles and return products to the warehouse as needed

Light Assembly Repair Clerk – 2nd Shift

Operator

• Coordinate and oversee daily operational activities for the assigned warehouse area
• Oversee associates responsible for warehousing, receiving, and shipping
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate unloading, stacking, picking, staging, loading, and shipping/receiving paperwork
• Research shipping and receiving discrepancies
• Communicate with customers by phone, electronically, or in person
• Prepare accurate activity reports for site management
• Verify product and order quality, report damages and discrepancies, and stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality, safety, and department meetings
• Execute safety protocols and maintain a clean, orderly, and secure warehouse
• Direct warehouse work-team operations and assist with productivity, payroll-hour, staffing, and scheduling activities
• Initiate, record, and escalate non-conformities and recommend solutions through designated channels

Warehouse Operator, Data Center Lead

Pricing Analyst

• Produce accurate and timely quotes within the defined pricing system for Operations or Sales customer requests
• Work closely with sales and operations teams to understand customer needs and develop pricing proposals
• Analyze pricing data and trends to identify areas requiring pricing strategy attention and optimization
• Monitor individual pricing performance and identify improvement areas to win business
• Collaborate with other departments to align pricing strategies with overall business objectives
• Support maintenance of pricing databases

Pricing Analyst, Operations

• Produce accurate and timely quotes within the defined pricing system for Operations or Sales customer requests
• Work with sales and operations teams to understand customer needs and develop pricing proposals
• Analyze pricing data and trends to identify areas requiring pricing strategy attention and optimization
• Monitor individual pricing performance and identify opportunities to improve business wins
• Collaborate with departments to align pricing strategies with overall business objectives
• Support maintenance of pricing databases

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders and notify customers of merchandise activity
• Follow up with other departments to ensure service standards are met
• Verify customers and ensure proper account invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and dissatisfaction
• Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify data regarding orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phone calls, operate office machines and computers, greet visitors, and correspond with customers
• Route calls, take messages, provide general information, and direct visitors
• Assist drivers at the check-in window
• Cross-train in other administrative functions as needed
• Work overtime as dictated by business needs
• No supervisory responsibilities

Customer Service Agent, Warehouse, C Shift

• Provide and maintain effective material orders, customer service, and inventory management
• Handle customer material movement requests
• Load and unload inbound and outbound freight
• Perform quality checks on freight, part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using warehouse management systems
• Place server racks on the datacenter floor using laser measuring devices with 100% accuracy
• Populate electronic components and install cabling into server racks using diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform cleanup activities to ensure safety, cleanliness, and adherence to 5S standards

Warehouse Operator, Data Center Associate

Procurement

• Develop, manage, and execute Request for Proposal (RFP) processes for assigned category spend
• Analyze spend data to identify cost-saving opportunities, market trends, and sourcing strategies
• Ensure RFPs include comprehensive requirements, evaluation criteria, and timelines
• Research and identify qualified vendors based on capabilities, geographic reach, and operational needs
• Lead vendor evaluation processes, including capability assessments, site visits, reference checks, and scorecard reviews
• Facilitate onboarding of new vendors in compliance with company policies and contractual obligations
• Negotiate pricing, terms, and service-level agreements to achieve optimal cost structures
• Partner with Legal and Finance to ensure contracts meet regulatory, compliance, and business requirements
• Maintain a contract repository and track key renewal dates
• Partner with Operations, P+O, Finance, and other departments on procurement strategies
• Provide vendor recommendations for new operational startups
• Liaise between vendors and internal stakeholders regarding escalations and performance concerns
• Oversee rollout of new vendor programs and ensure stakeholder training and operational readiness
• Establish performance metrics and reporting requirements
• Ensure seamless handoff to operational and vendor management teams
• Provide leadership updates on procurement activity, cost savings, and compliance metrics
• Evaluate procurement processes and recommend best practices for continuous improvement

Procurement Specialist

Learning and Development

• Coordinate and deliver training courses required by DSV and the client
• Develop and conduct role-specific competency training in systems and leadership development
• Provide ongoing support to employees in training areas
• Orient new associates and provide refresher training on site policies
• Monitor, measure, and report staff training and development plans and achievements
• Facilitate shift training on operations, quality, standards, and procedures
• Implement and plan on-the-job training programs and courses
• Conduct and supervise employee training and development programs
• Enter all training information into the database
• Ensure quality and training programs meet regulatory, DSV, and client requirements
• Keep site programs audit-ready for ISO and 5-Star requirements
• Maintain equipment and materials needed for training delivery and measurement
• Develop and implement staff training and development strategies and measurement systems
• Maintain equipment operator certifications, validations, and training files
• Issue certification cards, ID badges, and safety cards
• Answer associate questions and coordinate with management and operations
• Evaluate associate skill levels and provide retraining on updates
• Maintain accurate staffing changes, databases, training files, forms, orientation packets, and safety packets
• Complete tasks assigned by the Management Team

Senior Training Specialist

• Coordinate and oversee daily operational activities under the direction of the Operations Supervisor
• Mentor and train new and existing associates in distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Oversee unloading inbound shipments, stacking products, picking and staging outbound shipments
• Verify inbound and outbound paperwork and product counts
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Prepare activity reports for site management
• Verify product and order quality, report damages and discrepancies, and stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Direct warehouse work teams, assist with productivity and payroll-hour records, participate in scheduling, and ensure effective job assignment
• Execute safety protocols, maintain warehouse cleanliness, and participate in safety and quality meetings
• Initiate and report corrective actions for product, process, and quality-system non-conformities