DSV - Global Transport and Logistics

Accounts Payable

• Lead the North America Shared Services Accounts Payable function under the general supervision of the AP Director
• Manage day-to-day AP operations, including invoice processing, vendor management, payments, travel and expense, inquiries, and reconciliations
• Ensure invoices and payments are accurately processed, documented, approved, and compliant with company policies and internal controls
• Monitor AP aging, payment activity, and outstanding items
• Reconcile the AP sub-ledger to the general ledger and resolve discrepancies
• Oversee vendor 1099 processing and complex or escalated requests
• Lead, coach, and develop the AP team, including recruitment, onboarding, development, cross-training, and succession planning
• Serve as the senior escalation point for vendor inquiries, payment issues, and invoice discrepancies
• Partner with Finance, Operations, Procurement, Treasury, Accounting, Controllers, and other stakeholders
• Maintain controls over vendor setup, invoice approval, payment processing, and other AP activities
• Monitor duplicate payments, unauthorized transactions, fraud risks, and control deficiencies
• Support internal and external audits and maintain AP records and documentation
• Support month-end and year-end close, including reconciliations, aging, and outstanding items
• Lead automation, workflow optimization, and process improvement initiatives
• Develop and maintain AP policies, procedures, and SOPs
• Participate in system implementations, process migrations, and other Finance initiatives

Accounts Payable Manager

General

• Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
• Manage the exportation of goods by ocean, including carrier booking and movement of goods through transportation channels
• Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery
• Prepare, process, and submit documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide regular customer updates
• Manage customer relationships and address concerns or issues
• Collaborate with logistics, finance, and operations departments
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Perform other duties as assigned

Freight Forwarder, Ocean Export

QA Engineer

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met
• May be responsible for supervising quality assurance technicians

Quality Assurance Specialist

Operator

• Manage and coordinate inbound receiving and outbound picking of part tasks within the Spirit Distribution Center
• Process outbound orders using DMS or manually on Wrist units/computers
• Handle inbound product receipts
• Coordinate with internal CSR and management teams
• Process, sort, and prepare deliveries for correct destinations
• Receive and process incoming deliveries to stock based on system locations and parameters
• Pick and pack orders according to work orders and instructions
• Process orders in the Warehouse Management System (WMS)
• Handle orders accurately and within established timeframes
• Prepare and process orders/waves promptly
• Notify Lead or Supervisor of operational problems
• Maintain cleanliness in warehouse and job-function areas according to 5S standards

Layer Pick Operator, 2nd Shift

• Act as the primary point of contact for clients and understand their shipping needs and requirements
• Provide proactive communication and updates on shipment status, delays, and issues
• Coordinate transportation, including booking cargo space, arranging pickups, and managing shipping schedules
• Ensure efficient routing and optimize freight movements to minimize costs and transit times
• Prepare and manage bills of lading, customs declarations, and export/import permits
• Ensure compliance with international trade regulations and customs requirements
• Liaise with carriers, airlines, and transportation providers to negotiate rates, secure capacity, and resolve operational issues
• Monitor carrier performance and service levels
• Address transportation disruptions, including delays, damages, and customs clearance issues
• Collaborate with internal and external stakeholders to find timely solutions
• Provide exceptional customer service and promptly address client inquiries and concerns
• Identify and mitigate transportation risks and implement contingency plans
• Identify process improvements and efficiency gains in freight forwarding operations
• Implement best practices and standard operating procedures to enhance service quality and profitability

Senior Freight Forwarder, Air Import

Operations

• Coordinate and oversee daily warehouse operational activities under the Operations Supervisor
• Oversee associates responsible for warehousing, receiving, and shipping activities
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate inbound unloading, product stacking, outbound picking, and shipment staging
• Verify inbound and outbound paperwork, product counts, doors, and trailers
• Load orders efficiently and accurately
• Process shipping, receiving, and picking functions according to Standard Operating Procedures
• Research shipping and receiving discrepancies
• Communicate with customers by telephone, electronically, or in person
• Prepare activity reports for site management
• Perform quality control checks, report damages and discrepancies, and stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality and safety meetings
• Execute safety protocols and maintain warehouse cleanliness, orderliness, and security
• Direct warehouse work-team operations and assist with productivity and payroll-hour records
• Assist with staffing levels and establish work schedules
• Ensure schedules and job assignments are implemented effectively
• Participate in department meetings and address process or product non-conformities
• Operate and maintain warehouse equipment, including forklifts, reach trucks, pallet jacks, scissor lifts, and related equipment
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering telephones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

Team Lead, Operations

Supervisor

• Lead and oversee larger, multi-shift, or higher-complexity warehouse operations
• Provide coaching, mentoring, and guidance to Supervisors and lead team members
• Partner with Operations Management on operational planning, staffing strategies, and workload forecasting
• Manage labor scheduling, space utilization, equipment, and manpower
• Conduct staff meetings to review activities, plan workload, and support continuous improvement
• Keep management and client representatives informed of operational issues affecting service, safety, or cost
• Identify operational risks, trends, and improvement opportunities and develop action plans
• Ensure consistent execution of SOPs, safety standards, and quality requirements
• Drive productivity, service, safety, and financial KPIs
• Support cost control initiatives and lead continuous improvement projects
• Act as an escalation point for complex employee relations, performance, or operational issues
• Participate in workforce planning, succession planning, and talent development
• Support implementation of new processes, systems, or client requirements
• Communicate operational performance and risks to senior leadership and client representatives
• Review operational data and metrics to guide decisions
• Support audits, compliance reviews, and corrective action plans
• Assist in physical operations as needed to ensure service continuity

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Manage customer relationships and provide exceptional customer service

Freight Forwarder, Air Import

Team Lead

• Supervise and coordinate daily activities of the air export team, ensuring efficient and timely delivery of cargo
• Coordinate with airlines, freight forwarders, and other service providers to ensure smooth and timely delivery of cargo
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Develop and implement policies and procedures to improve efficiency and quality of service delivery
• Identify and implement process improvements to reduce costs, improve service quality, and enhance customer satisfaction
• Monitor and report on key performance indicators, including cargo delivery times, costs, and quality
• Supervise a team of air export coordinators and other support staff

Team Lead, Air Export

Learning and Development

• Organize and facilitate site training activities supporting DSV’s training strategy
• Provide effective on-the-job training and coaching
• Observe and evaluate associates to measure progress and training effectiveness
• Submit completed training plans documenting dates and areas trained
• Attend staff and other meetings as required by leadership
• Provide refresher training at leadership’s request
• Perform warehouse duties when not conducting training
• Prepare and execute training sessions using established materials and timelines
• Provide supervisors and managers with feedback and training progress based on trainee needs
• Document and track associate training
• Train staff on material handling equipment for general training and certification purposes
• Perform other assigned duties
• Work mandatory or voluntary overtime as dictated by business needs

Training Specialist, Operations

• Support and execute day-to-day HR administrative processes, including contract management, onboarding, offboarding, personnel changes, absence administration, and employee file management
• Ensure accuracy, completeness, and timeliness of HR data and administrative processes
• Act as a subject matter expert and provide guidance on HR operational processes and procedures
• Coordinate and help prioritize operational activities while ensuring deadlines and service levels are met, without formal people management responsibilities
• Analyze HR processes, identify bottlenecks, inefficiencies, and risks, and translate findings into improvement initiatives
• Drive process standardization, documentation, and continuous improvement projects across HR Operations
• Support automation and digitalization initiatives with HRIS, Payroll, IT, and other HR stakeholders
• Ensure HR processes align with labor legislation, internal policies, and audit requirements
• Monitor process performance and recommend improvements to efficiency, quality, and employee experience

HR Process Improvement Specialist

Customer Support

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders, and notify customers of merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customer accounts for proper invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
• Liaise between the warehouse and customers regarding account administration, and between the office and customers regarding invoicing and credit changes
• Ensure accuracy of receiving and shipping documents
• Gather and maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify data for customer orders, shipments, receipts, physical inventories, and adjustments
• Maintain order paperwork and corresponding files
• Answer phones, operate office machines and computers, greet visitors, and correspond with customers
• Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative functions as needed
• Work overtime as dictated by business needs

Customer Service Representative

Events

• Load and unload inbound and outbound freight to and from vehicles and containers
• Perform quality checks on inbound and outbound freight, including part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using multiple warehouse management systems
• Place server racks on the datacenter floor using laser measuring devices with 100% accuracy
• Populate electronic components and install cabling into server racks using diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Interact regularly with customers and onsite stakeholders
• Make confident decisions based on information and data to meet production goals effectively, accurately, and efficiently

SML Hiring Event

Business Analyst

• Support Area Managers and senior leaders as a sparring partner on business and financial matters in the groupage division
• Analyze operational and financial KPIs, business development, and contribution to results
• Derive specific recommendations for action
• Identify optimization opportunities in transport and logistics processes
• Support forecasting, budget planning, and cost-effectiveness analyses
• Support initiatives to improve results and monitor their implementation
• Prepare clear reports and management analyses
• Work closely with Operations, Finance, and regional leaders
• Continuously improve transparency and management of the groupage network

Controller – Business Analyst, Transport & Logistics

• Supervise labor management and plan inbound, outbound, product slotting, and customer communication activities
• Schedule labor and manage space utilization, equipment, and manpower
• Hire and train staff; plan and assign daily work
• Conduct performance appraisals, address performance issues, and resolve problems
• Supervise receiving, warehousing, and shipping in line with service and cost objectives
• Conduct staff meetings and support continuous improvement
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe and profitable operations
• Manage operations to meet productivity, service, client KPI, and quality requirements
• Implement and report cost-saving measures
• Provide direction and support to Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Train and evaluate warehouse staff
• Plan daily work using work orders, arrival notices, customer instructions, priorities, and available resources
• Assign duties and supervisory responsibilities to warehouse staff and team leads
• Review pending jobs and plan warehouse space, supply, equipment, and staffing changes
• Monitor work quality and quantity, providing guidance and advice
• Keep the Manager informed of progress and problems
• Assist in physical operations as needed
• Support and train team members in adherence to corporate and client SOPs
• Maintain team motivation, customer satisfaction, and team growth and development