DSV - Global Transport and Logistics

Operations

• Ensure contract adherence across client relations, operational performance, commercial and financial performance, people management, development, and continual improvement
• Manage a team of 50–100 employees
• Manage operations according to DSV standards, policies, and procedures
• Cascade DSV strategy, goals, and initiatives through the organization
• Support development of services and solutions for the automotive industry
• Provide accountability and leadership for Ford Silverton operations in Gauteng
• Meet all customer SLAs
• Ensure site compliance with DSV standards, SHERQ requirements, quality management systems, safety, quality, delivery, policies, regulations, work instructions, maintenance schedules, and local safety authority requirements
• Unlock operational synergies and drive collaboration with other DSV business units
• Ensure client needs and expectations are met within the SLA scope
• Investigate claims and report incident details internally
• Manage daily operational performance to achieve performance targets
• Deliver continuous improvement requirements and drive a Lean culture
• Manage internal stakeholder communications, meetings, conference calls, and forums
• Analyze delivery failures, complaints, damages, and other customer dissatisfaction issues to determine root causes and corrective actions
• Assist with monthly KPI dashboard results, reporting, root cause analysis, and corrective action tracking
• Ensure operational readiness for program launches
• Perform other duties requested by the Branch Manager
• Develop and motivate direct reports
• Ensure direct reports have job descriptions
• Provide training and development to close skills gaps
• Ensure headcount and resources align with budget
• Ensure behavior and operations comply with DSV policies and procedures
• Cascade relevant information to subordinates
• Hold direct reports accountable for outputs
• Manage team performance consistently
• Manage employees according to DSV values, policies, procedures, NBCRFLI Main Agreement, BCEA, and LRA
• Ensure effective resourcing across departments
• Resolve industrial relations issues with HRM and IR Specialist
• Coach and mentor the team
• Maintain individual development plans and succession plans for critical roles
• Drive training interventions to close operational skills gaps

Manager, Operations, Contract Logistics

Business Development Rep

• Deliver financial results in line with agreed budgets and targets
• Establish and develop new business opportunities with potential customers in the assigned territory and named target segments
• Develop gross-profit projections and long- and short-term action plans to achieve targets
• Conduct sales calls and visits according to KPIs and report visits promptly in the Sales CRM system
• Achieve monthly opportunity targets
• Execute the sales process, including pipeline management and sales-cycle reporting in the Sales CRM system
• Provide client and target information and maintain the CRM system
• Collaborate with internal sales resources, account managers, the Tradelane Manager, and product teams to maximize closing ratios
• Support successful client integration by collaborating with operations teams
• Assist Finance in achieving the desired DSO target for the customer portfolio
• Maintain knowledge of company products by attending and completing available training
• Perform other job-related tasks assigned by the superior
• Adhere to the DSV Group Code of Conduct policy

Business Development Manager

Controller

• Implement the company’s credit policy and internal control standards
• Facilitate daily work processes within the Finance department
• Provide accurate and timely financial data before deadlines
• Assist the supervisor in preparing related business reports
• Apply correct accounting methods
• Manage accounts receivable collection and monitoring
• Prepare AR China, High Focus, Atradius, and other related reports
• Complete A/R account write-offs based on previous-day bank receipts
• Cancel VAT invoices based on qualified applications from operations
• Provide tax-paid certificates to meet client requirements
• Assist the supervisor with internal and external communication and coordination
• Support and coordinate internal and external audits
• Participate in special projects as needed
• Perform other tasks assigned by the supervisor or manager
• Communicate with Operations, Business Units, Quality and Administrative personnel, existing customers, and potential customers

Senior Credit Controller

Manager

• Lead Commercial Excellence initiatives across DSV China to improve sales performance, business insights, commercial governance, and sales effectiveness
• Lead the Sales Analytics team and act as a strategic business partner to Commercial Leadership
• Lead national commercial governance across Sales, RCS, OKAM and VCC teams
• Serve as the key liaison with China Commercial Team and Group Commercial Excellence
• Support Commercial leadership on business planning, performance reviews and people-related initiatives
• Develop and maintain sales dashboards, KPIs and reporting frameworks
• Conduct regular performance analysis to identify growth opportunities, business risks and market trends
• Provide actionable business insights for sales forecasting, target setting and decision-making
• Drive data governance and establish a reliable source of commercial performance data
• Support the design, implementation and governance of Sales Incentive Plans
• Partner with Commercial, HR and Finance on quota setting, territory planning and incentive administration
• Lead incentive calculation and performance evaluation
• Recommend improvements to sales incentive programs and performance management processes
• Collaborate with Sales, Finance, Operations, Marketing and HR to drive business growth and execution excellence
• Support channel partner management frameworks and incentive policies
• Lead or participate in strategic projects that improve commercial effectiveness and organizational performance

Project Manager

• Lead multiple large-scale solution design projects simultaneously, ensuring delivery within agreed timelines and quality standards
• Act as the primary solution design lead in customer engagements throughout the bid and proposal process
• Analyze customer requirements, operational data, and RFP documentation to develop robust and competitive solutions
• Interpret ambiguous customer information and data and develop effective assumptions where required
• Drive cross-functional collaboration across operations, finance, engineering, automation, IT, and commercial teams
• Develop and deliver customer presentations and solution proposals
• Support implementation planning, solution handover activities, and change management processes
• Contribute to continuous improvement of DSV's global solution design methodologies, standards, and tools
• Share best practices, market insights, and innovative concepts across the Global Solution Design community

Senior Project Manager, Global Solution Design

Accounts Payable

• Process general expense invoices in SAP or Cargowise systems
• Reconcile vendor account statements against subledger details
• Perform daily tasks assigned by process leads
• Ensure timely processing and cost-level validation of invoices
• Update trackers and monitoring sheets
• Perform processes according to specified requirements and legal provisions
• Cooperate with other organizational units, including Poland
• Update, collect, sort, and archive operational documents according to team rules
• Perform other official tasks related to the position’s objectives

Operational Finance Assistant – Accounts Payable

Supervisor

• Lead the warehouse department across operational disciplines to ensure operational excellence, high productivity, and customer satisfaction
• Coordinate warehouse activities and facility maintenance under the direction of the Warehouse Manager and Branch and Regional Management
• Train warehouse personnel and ensure a well-coordinated shipping and receiving plan
• Schedule warehouse personnel daily to ensure proper staffing for product selection and receiving
• Direct day-to-day warehouse activities, including shipping, receiving, sanitation, maintenance, and inventory control
• Adhere to budget requirements and work toward branch objectives and goals
• Maintain warehouse equipment through preventive maintenance programs and necessary repairs
• Ensure warehouse personnel have safe and efficient equipment for distribution functions
• Manage warehouse safety programs and maintain a safe, clean workplace in compliance with OSHA regulations
• Recommend equipment requirements and replacements to improve warehouse productivity and efficiency
• Recruit, hire, train, manage performance, and discipline direct reports
• Provide timely reporting and comply with deadlines
• Research, identify, and present ideas to improve warehouse operations
• Attend regularly scheduled and impromptu meetings
• Manage and lead warehouse personnel, including succession planning
• Coach and support employees to maintain motivation and productivity
• Train new employees on warehouse systems and procedures
• Perform other assigned duties

Warehouse Supervisor

Events

• Load and unload inbound and outbound freight to and from vehicles and containers
• Perform quality checks on inbound and outbound freight, including part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using multiple warehouse management systems
• Place server racks on the datacenter floor using laser measuring devices with 100% accuracy
• Populate electronic components and install cabling into server racks according to diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, electric pallet jacks, and other material handling equipment
• Clean up the work area to ensure safety, cleanliness, and adherence to 5S standards
• Maintain daily adherence to safety and process procedures
• Demonstrate punctuality, reliability, attention to detail, and focus on quality
• Remain flexible and cross-train in multiple datacenter departments
• Regularly interact with customers and onsite stakeholders

Administrative Assistant

• Provide direct administrative support within Contract Logistics, including scheduling appointments, meetings and events; booking travel; processing expense reports; mailing and shipping packages; and maintaining documentation
• Provide clerical support to senior leadership
• Prepare and maintain correspondence, meeting materials, minutes, reports, spreadsheets, tracking documents and administrative records
• Support auditing, reviewing and processing paperwork and forms
• Generate, compile and distribute reports
• Assist with administering Contract Logistics programs, such as the Safety Shoe program
• Maintain office condition and storage-room order and arrange necessary repairs
• Liaise with vendors
• Manage space and infrastructure planning, including workstation moves, additions and changes
• Provide support to visitors
• Assist with onboarding new hires, including equipment procurement and management
• Plan in-house or off-site team and customer activities and events
• Assist with site participation in the Business Continuity Plan
• Participate in special projects and initiatives
• Maintain confidentiality and follow company policies and procedures
• Provide clerical support to management and operational functions, including photocopying, filing, emailing and answering telephones
• Review, research and enter data in various systems
• Compile data and provide regular and ad hoc reports to management
• Serve as frontline customer service for receiving, resolving and escalating inquiries and issues
• Assist management with monthly audit activity
• Streamline processes to optimize effectiveness
• Perform other duties as assigned

Administrative Assistant, Operations

General

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on shipment status
• Manage customer relationships, ensuring satisfaction and addressing concerns or issues
• Collaborate with logistics, finance, operations, and other internal departments to ensure timely and efficient service delivery
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Perform all other duties as assigned

Freight Forwarder, Air Export

• Provide day-to-day health, safety, and environmental support to site leadership and operating teams
• Coach, teach, and train site personnel on safe operating behaviors
• Design, develop, and implement safety and risk-control programs
• Ensure compliance with DSV safety policies, procedures, statutory requirements, and applicable HSE laws and regulations
• Serve as a subject matter expert and consultant to help internal clients build sustainable loss-improvement processes
• Maintain safety metrics, IFR statistics, HSE KPIs, action plans, reports, and facility performance profiles
• Establish HSE goals aligned with corporate and site vision
• Ensure qualified HSE resources and required safety systems are in place
• Develop and monitor risk-assessment strategies and ensure assessments are completed
• Design, implement, and monitor workplace safety audits
• Represent DSV with OSHA, EPA, DOT, DHS, and other regulatory agencies
• Audit facilities and personnel for safety and environmental deficiencies and address issues promptly
• Manage workers’ compensation claims through closure
• Investigate accidents and near misses, prepare reports and recommendations, and implement approved corrective actions
• Maintain OSHA recordkeeping, reporting, required programs, and training
• Implement emergency-management procedures and conduct annual fire evacuation and severe-weather drills
• Deliver safety training for new hires and ensure employees can identify workplace hazards
• Ensure environmental compliance and identify continuous environmental-improvement opportunities
• Coordinate environmental management and sustainability integration into policies, rules, and operations
• Complete applicable USEPA and environmental-agency reporting and recordkeeping
• Communicate HSE matters, problems, and solutions to site leadership, staff, and relevant stakeholders
• Perform other duties assigned by the General Manager

Safety Supervisor

• Lead multiple large-scale contract logistics solution design projects simultaneously
• Ensure project delivery within agreed timelines and quality standards
• Act as the primary solution design lead in customer engagements throughout the bid and proposal process
• Analyze customer requirements, operational data, and RFP documentation to develop robust and competitive solutions
• Interpret ambiguous customer information and data and develop effective assumptions where required
• Drive cross-functional collaboration across operations, finance, engineering, automation, IT, and commercial teams
• Develop and deliver customer presentations and solution proposals
• Support implementation planning, solution handover activities, and change management processes
• Contribute to continuous improvement of DSV's global solution design methodologies, standards, and tools
• Share best practices, market insights, and innovative concepts across the Global Solution Design community

Senior Project Manager, Global Solutions Design

• Supervise production associates performing loading and unloading freight
• Oversee material accounting using multiple systems
• Oversee assembly and installation of server racks and components
• Organize and coordinate cycle counts, inventory replenishments, and material returns
• Ensure adequate safety measures protect personnel and property
• Advise subordinates on questions or problems related to work activities
• Monitor work and examine production areas for accuracy, neatness, and policy compliance
• Recommend and implement documented procedural changes to improve efficiency, quality, and safety
• Perform or assist subordinates with their duties
• Use internal and external systems and dashboards to ensure process compliance and accuracy
• Maintain service level agreements and ensure subordinates follow safety protocols and standards
• Frequently interact with customers, peers, site stakeholders, and subordinates

Data Center Supervisor

• Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
• Manage the exportation of goods by ocean, including carrier booking and movement of goods through various transportation channels
• Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery
• Prepare, process, and submit required customs-clearance documentation, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide customers with regular status updates
• Manage customer relationships, satisfaction, concerns, and issues
• Collaborate with logistics, finance, and operations departments
• Ensure compliance with customs regulations, trade laws, and other relevant laws
• Perform other duties as assigned

Freight Forwarder, Ocean Import

QA Engineer

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met
• May be responsible for supervising quality assurance technicians