Elevance Health

Telephonic Nurse Case Manager II

Elevance Health
Posted 10/19/2026full-timeUnited StatesMid-LevelSenior💰 $75,680 - $119,196 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telephonic care management, including the development and implementation of individualized care plans for members with complex health needs. Holds a current RN license and certification as a Case Manager, with extensive experience in clinical settings and case management.

Highest-signal resume keywords
RN LicenseCase Management ExperienceCertification As A Case ManagerClinical ExperienceUtilization Management Policies

About the role

Key responsibilities & impact
  • Provide telephonic care management within the scope of licensure for members with complex and chronic care needs
  • Assess members and develop individualized care management plans
  • Implement care plans by facilitating authorizations and referrals within benefits structures or through extra-contractual arrangements
  • Coordinate internal and external resources to meet identified needs
  • Monitor and evaluate care plan effectiveness and modify plans as necessary
  • Interface with Medical Directors and Physician Advisors on care management treatment plans
  • Negotiate reimbursement rates as applicable
  • Assist with provider, claims, or service issue problem solving
  • Assist with development of utilization and care management policies and procedures
  • Ensure member access to services appropriate to their health needs
  • Perform duties telephonically

Requirements

What you’ll need
  • BA/BS in a health-related field and minimum of 5 years of clinical experience; or any combination of education and experience providing an equivalent background
  • Current, unrestricted RN license in applicable state required
  • Multi-state licensure required when providing services in multiple states
  • Case Management experience
  • Certification as a Case Manager
  • Minimum 2 years’ experience in acute care setting
  • Experience with Microsoft Office and/or ability to learn new computer programs/systems/software quickly
  • Ability to manage, review and respond to emails/instant messages in a timely fashion
  • Ability to work Monday–Friday 9:00am–5:30pm with 2–4 evenings per month from 11:30am–8:00pm
  • Candidates must reside within a reasonable commuting distance from the posting location(s), unless an accommodation is granted as required by law
  • Vaccination against COVID-19 and Influenza for certain patient/member-facing roles

Benefits

Comp & perks
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution
  • Merit increases
  • Paid holidays
  • Paid Time Off
  • Incentive bonus programs
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Short-term disability benefits
  • Long-term disability benefits
  • 401(k) with match
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources
  • Virtual work flexibility
  • Required in-person training sessions
  • COVID-19 and Influenza vaccination coverage/requirement for certain roles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Care Management PlansTelephonic Care ManagementReimbursement NegotiationAcute Care ExperienceProblem Solving
Soft Skills
Effective CommunicationTimely Email Management
Tools & Technologies
Microsoft OfficeComputer Programs
Certifications & Qualifications
Case Manager Certification
Industry Keywords
Chronic Care ManagementHealth-Related FieldMulti-State LicensureCOVID-19 VaccinationInfluenza Vaccination