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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational readiness, service transition, and lifecycle management for products and services, with a strong focus on process improvement and stakeholder collaboration. Proficient in leveraging data and KPIs to enhance service delivery and operational excellence.
Highest-signal resume keywords
Operational ReadinessService DeliveryBusiness AnalysisProcess ImprovementStakeholder Management
About the role
Key responsibilities & impact- Drive operational readiness, service transition, and lifecycle management for new and existing products and services
- Partner with Product Management, Engineering, Technology, Operations, and regional stakeholders to incorporate operational requirements into product design and delivery models
- Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
- Develop sustainable operating models supporting service delivery, supportability, and operational excellence
- Ensure services are deployed, supported, measured, and continuously improved throughout their lifecycle
- Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives
- Identify risks, gaps, and opportunities to improve service delivery quality, scalability, and customer outcomes
- Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
- Promote collaboration, continuous improvement, and knowledge sharing
- Analyze operational and service delivery performance data to identify trends, risks, and opportunities
- Define and track KPIs measuring service effectiveness, operational performance, and business outcomes
Requirements
What you’ll need- Bachelor's degree in Business, Information Systems, Engineering, or a related field
- Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
- Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus
- Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
- Experience partnering with Product Management, Engineering, Technology, and Operations teams
- Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
- Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
- Working knowledge of Lean Six Sigma, Agile, and change management methodologies
- Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations
Benefits
Comp & perks- Employee Assistance Program
- Health, life, disability and voluntary insurance plans for US employees
- Retirement plan contributions for US employees
- Paid Time Off and paid holidays for US employees
- Canadian healthcare coverage
- Canadian life, disability and optional benefit plans
- Defined Contribution Pension Plan (DCPP)
- Group Retirement Savings Plan (RRSP)
- Tax-Free Savings Plan (TSFA)
- Vacation, personal time and paid holidays for Canadian employees
- Bonus eligibility
- Potential equity offering depending on the position
- Disability accommodations during the employment process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisKPI TrackingWorkflow OptimizationOperational ExcellenceProduct OperationsRisk ManagementChange ManagementLean Six SigmaAgile MethodologiesProject Coordination
Soft Skills
Strong CommunicationFacilitation SkillsPresentation SkillsInfluencing StakeholdersCollaboration
Industry Keywords
Service TransitionLifecycle ManagementInfrastructureTelecommunicationsProfessional ServicesOperational ProcessesGovernance FrameworksContinuous ImprovementCustomer OutcomesOperational Assessments