HP France

Field Engineer

• Utilize advanced technical knowledge to operate critical or high-risk technology areas or customer groups
• Resolve single-technology and cross-technology incidents, including unusually complex incidents
• Apply organizational solutions to highly complex customer requirements and design and implement specialized support solutions
• Identify additional services with potential for future service revenue growth and provide technical consultation during contract renewal discussions
• Cultivate and maintain relationships with senior management in assigned accounts
• Resolve problems, escalate issues according to established procedures, and manage customer expectations
• Collaborate with internal groups to resolve client issues and improve team effectiveness
• Interpret business challenges and recommend best practices to improve products, processes, or services
• Solve complex problems, select creative solutions, and manage projects independently
• Lead moderate- to high-complexity projects, deliver professionally written reports, and support operational and strategic plans

Industrial Remote Service Engineer

Customer Success Manager

• Own end-to-end execution and optimization of customer and partner nurture programs across Print, Personal Systems, and Poly
• Execute multi-touch customer and partner engagement programs across email, automation platforms, enablement communications, and digital nurture experiences
• Partner with Campaign Managers, Content Strategists, Digital Experience & Optimization, and Growth Marketing teams to optimize customer journeys and nurture experiences
• Lead partner enablement communications and activation efforts for SMB, Synergy, and Long Tail partners
• Own email strategy execution, communication sequencing, audience management, testing, deployment, and performance optimization
• Coordinate Campaign Managers, Content Strategists, UX/Web, MarTech, Internal Agency, and Alliance teams for timely delivery of communications and digital assets
• Identify journey gaps, engagement opportunities, and optimization recommendations with Web and Digital Experience teams
• Manage communication governance, nurture calendars, audience contact strategies, and engagement planning
• Track, analyze, and report engagement, nurture, adoption, and conversion performance
• Support testing and optimization of messaging, timing, sequencing, audience segmentation, and engagement tactics

Customer Engagement Specialist

Software Engineer

• Provide engineering leadership to a team of audio experts developing hardware/software solutions for Pan-PS products
• Advise senior management on overall audio strategies and long-term organizational goals
• Plan, manage, and monitor high-end operational/tactical activities
• Establish vision, strategy, and priorities for audio solutions across PS PCs, docks, and display products
• Lead individual contributors designing audio engineering solutions and building 3-year strategies for audio hardware/software components
• Manage headcount, deliverables, schedules, costs, resources, timelines, and budgets across projects and programs
• Communicate program status, escalate issues, and guide strategic decision-making with program managers, marketing, supply chain, technical leaders, and executives
• Lead innovative audio solutions that differentiate HP in the market
• Resolve cross-business-unit disagreements on solution implementation and strategy
• Manage outsourced partners and suppliers, including deliverables, quality, schedules, and costs
• Support negotiations and establish terms for services and projects
• Identify process-improvement and cost-reduction opportunities
• Apply expert subject matter knowledge, shape knowledge bases, drive change initiatives, and monitor performance goals
• Recruit, manage performance, coach, and support career development
• Establish knowledge, performance, and career-development tools for team and process development

Senior Manager – Audio Engineering

Support Engineer

• Diagnose and resolve complex HP Indigo hardware issues using advanced remote support tools and diagnostics
• Analyze technical data, customer symptoms, and system behavior to identify root causes and corrective actions
• Drive remote resolution to minimize downtime and support HP's Shift-Left service strategy
• Support customers through reactive cases, proactive monitoring alerts, and predictive service notifications
• Use AI-powered diagnostics, analytics, and mixed reality tools, including HoloLens, to improve support effectiveness and customer outcomes
• Build trusted customer relationships through proactive communication, ownership, and technical expertise
• Guide operators and customer personnel through troubleshooting and recovery procedures
• Identify operational challenges, efficiency gaps, and recurring issues affecting customer productivity
• Recommend practical solutions, best practices, and process improvements
• Perform detailed Root Cause Analysis on recurring or complex issues
• Document findings and contribute to HP's technical knowledge portfolio
• Share lessons learned and best practices with peers and partner organizations
• Coordinate between customers, Field Service Engineers, Technical Support teams, Parts Operations, Product Support, and other stakeholders
• Ensure accurate diagnosis, proper parts identification, and effective handoff when onsite support is required
• Own escalations and drive resolution from initial engagement through closure
• Maintain accurate case documentation, technical documentation, knowledge articles, and customer-facing guidance
• Translate complex technical information into concise, actionable instructions
• Participate in rotating global support coverage, including assigned shifts, after-hours coverage, weekends, holidays, and on-call responsibilities
• Provide support for customers with 24x7 and 18x6 service entitlements and critical production environments

HP Indigo Hardware Support Engineer

Sales

• Drive growth of Original HP ink and toner across reseller partners in the Independent Reseller & Contract Stationer channel
• Own a portfolio of reseller accounts and drive revenue, market share, and profitability
• Build and execute joint business plans with partners
• Develop executive and field-level partner relationships
• Deliver quota and growth targets through strategic selling and transactional execution
• Drive sell-through, pipeline development, and demand forecasting accuracy
• Identify whitespace opportunities and expand HP share within existing accounts
• Analyze partner performance, market trends, and competitive landscape
• Manage promotional investments, MDF/funds planning, and ROI tracking
• Refine territory and account plans
• Serve as expert on HP supplies offerings, promotions, and value propositions
• Equip partners with tools, insights, and training
• Tailor solutions and programs to partner and end-customer needs
• Collaborate with marketing, category, finance, and operations on go-to-market initiatives
• Provide field feedback on product, pricing, and promotional strategies
• Identify, recruit, and onboard new strategic partners
• Conduct market and account research
• Support deal development, including proposals, pricing, and contract alignment
• Travel 50%

Partner Business Manager – HP U.S. Supplies Sales

Platform Engineer

• Build internal platform tools and services, including self-service portals/workbenches, backend APIs using Python/FastAPI, automations, and CI/CD tooling
• Develop MCP/gateway integrations and AI-enabled automations and flows
• Reduce friction for teams adopting the platform
• Write and maintain Terraform; provision and configure platform resources across AWS and Azure
• Diagnose deployment, networking, endpoint, and configuration issues
• Partner with security and networking specialists
• Collaborate in standups, syncs, planning and project meetings
• Participate in design and architecture reviews, PR reviews, and code reviews
• Onboard new teams and translate ambiguous requirements into practical plans
• Challenge weak designs
• Help teams productionize models across SageMaker, Bedrock, Azure ML/AI Foundry, and Kubernetes, including hosting, inference, scaling, cost, and operational readiness
• Create documentation, onboarding guides, and reference examples
• Identify and implement process and platform improvements proactively

AI/ML Platform Engineer

Executive Assistant

• Provide advanced tactical and strategic administrative support to upper-level executives
• Maintain key records and compile data for reports
• Prepare expense reports and edit executive presentations
• Own executive calendars, schedule complex meetings, manage conflicts, and prioritize appointments
• Prepare meeting agendas, take minutes, and follow up on action items
• Screen and prioritize executive phone calls and emails and draft responses
• Manage executive travel, including international trips, visa applications, budgets, changes, and emergencies
• Handle sensitive and confidential information
• Generate statistical and analytic reports and executive presentations
• Serve as a primary contact for executives and internal/external stakeholders
• Coordinate administrative work across departments and companies
• Supervise entry-level executive assistants or administrative support staff

Technical Customer Success

• Serve as the technical lead for global OEM accounts
• Provide roadmap and planning insights covering platform, commodity, and regulatory areas
• Support sales teams during customer engagements and visits
• Act as a pre-sales technical consultant for Advanced Compute Solutions
• Lead change management efforts, including SCRs, lifecycle influence, and LTB planning
• Navigate and resolve undefined or inconsistent process areas
• Engage with CSS engineering to support current and future development
• Create and deliver roadmap and planning content
• Define Lifecycle Agreements and draft Long-Life documentation
• Lead internal cadence across HP’s Big 3 teams
• Drive customer NPI projects and integration into Custom Services (CIS)
• Interface between OEM and HP R&D teams
• Provide white-glove program management and technical consultation to top OEM accounts
• Drive alignment between customer needs and HP’s internal capabilities
• Lead cross-functional collaboration and serve as the subject matter expert on HP’s OEM offerings

OEM Technical Customer Manager

Product Manager

• Develop and drive the Peripherals Portfolio Strategy within the Personal Computing / Systems organization
• Develop and secure approval for high-level global PSS plans and budgets aligned with organizational objectives
• Lead cross-functional, cross-organizational teams and agencies in developing and executing introduction plans
• Develop and own a comprehensive GTM scorecard/dashboard, including metrics, goals, and benchmarks
• Lead closed-loop post-analysis for marketing programs and execute indicated actions
• Develop and define global customer segmentation strategies
• Oversee global marketing operations activities, including CRM updates, accrual management, and collateral fulfillment
• Assist in developing advanced sales training materials
• Partner with senior sales management in retailer/reseller account calls and development to strengthen relationships and drive sales
• Champion the portfolio internally and externally
• Provide mentorship and guidance to lower-level employees
• Report directly to the Global Head of the Personal Peripherals portfolio and partner with Personal Peripherals Product Strategy & Planning teams

Senior Product Manager, Personal Peripherals Portfolio

Human Resources

• Establish and maintain relationships with top management to drive execution of HR programs
• Act as senior adviser within area of expertise during strategy development, functional policy setting, and implementation
• Perform highly complex HR or business analysis to achieve objectives
• Collaborate with centers of expertise to apply HR resources to business needs
• Advise on crucial business initiatives and lead HR programs and processes
• Assess HR implications of business strategy, identify opportunities, and design solutions
• Support operationally and strategically focused HR strategies for the global company
• Drive process improvements and globally impactful policy development initiatives
• Contribute innovative ideas and lead large cross-functional teams to solve complex business problems
• Provide mentorship and guidance to lower-level employees
• Impact large functions and lead large, cross-division functional teams or projects
• Provide highly innovative solutions to complex problems within established policy

HR Business Partner

Business Analyst

• Collect, analyze, interpret, and present data to support decision-making and provide organizational insights
• Investigate, design, develop, execute, and implement data-driven projects and solutions
• Perform data collection, analysis procedures, and data insight visualizations using PowerBI
• Generate insights and recommendations using data visualization tools and synthesize insights from machine learning and AI agents
• Collaborate with internal and external partners on experiments and validations
• Collect, record, and analyze data using established protocols and communicate findings for review and feedback
• Assist in developing data stories for presentations and business reviews
• Develop mathematical and financial models, perform experimentation, and create and support data-driven apps and dashboards
• Participate in data quality governance framework design and optimization
• Apply data analysis skills to create data solutions using the Microsoft Power Platform
• Provide analysis of information and limited project direction input to the immediate team

Manager

• Drive the development, implementation, and monitoring of strategic business plans and initiatives.
• Provide analysis and advice to management across various domains.
• Manage cross-functional teams to ensure smooth operations and effective business planning.
• Formulate complex statistical and financial models for forecasting.
• Define KPIs and metrics to measure business performance.
• Lead complex data and business analysis to develop business plans and recommendations.
• Construct statistical and financial models to forecast business performance and coach others on model development.
• Establish performance metrics and processes for addressing performance gaps.
• Manage time-sensitive market research projects and prepare synthesized intelligence reports.
• Lead cross-functional teams across business planning activities.
• Contribute insights and recommendations to priority projects.
• Partner with business leaders to develop business plans and identify opportunities.
• Develop recommendations based on potential risks and returns.
• Identify analytical tools, models, and methods for business decisions.
• Apply business acumen and technical expertise in business planning, operational management, and financial analysis.

Business Manager

• Manage relationships with assigned Commercial Tier-2 resellers
• Stay updated with market and industry insights and align HP business objectives with partner capabilities
• Identify market trends and turn them into actionable business opportunities
• Consult partners on growth and transformation strategies
• Collaborate with partner and HP sales teams
• Generate data-driven insights and create joint business plans to promote sales growth
• Enable and develop partners' understanding of actions needed to grow their business in strategic alignment with HP
• Lead orchestration of HP's ecosystem as the "point-guard"
• Drive strategic relationships and engage in partners' co-selling efforts
• Resolve challenges and shift partners to contractual selling
• Ensure quota achievement through transactional and relationship selling
• Promote HP offerings using deep knowledge of the HP portfolio
• Drive Amplify program and GBU initiatives
• Engage with country PBMs to communicate account goals, plans, and key themes
• Share business analysis and aggregate Joint Business Plans
• Travel consistently to meet partners

Partner Business Manager, Power

• Lead business development efforts and execute sales targets
• Drive adoption of portfolio-based, customer-centric selling practices across the partner ecosystem
• Analyze market trends and identify potential partners with emerging capabilities
• Develop capabilities and selling practices with priority partners
• Leverage performance data to assess and improve partner effectiveness
• Incubate business and grow revenue for assigned products and solutions
• Collaborate with external resellers, distributors, and HP Financial Services
• Select and segment partners, supporting adoption, practice building, and certification in their focus area
• Enable partners with value propositions, collateral, training, and technical support resources
• Co-sell with partners until they can operate independently

Practice Development Manager

Analyst

• Manages complex data and business analyses to develop business plans and recommendations
• Constructs complex statistical and financial models to forecast business performance
• Defines performance metrics, compares actual data with forecasts, and develops processes to address performance gaps
• Manages time-sensitive market research projects and identifies relevant trends and next steps
• Works with cross-functional teams across business planning activities
• Contributes analyses and recommendations to priority projects
• Develops business plans and reports with business leaders using historical and forecasted data
• Develops go-forward business plan recommendations based on risks and returns
• Identifies analytical tools, models, and methods for key business decisions
• Prepares contra revenue forecasts by account type with market and category representatives
• Analyzes monthly contra revenue expenditure and identifies over/under accruals
• Coordinates with finance to correct reserves
• Produces month-end and quarter-end reports comparing planned and executed contra revenue expenditure