Strategy

• Independently develop solutions for supply chain projects and manage complex issues
• Interpret data and leverage insights to optimize supply chain performance
• Own strategic supply chain projects from planning through execution
• Provide findings resulting from project execution
• Lead cross-functional project teams and provide mentoring and guidance
• Establish supply chain strategic plans, tactical implementation, and team objectives with peers and senior management
• Monitor and assess impactful supply chain trends with internal and external stakeholders
• Support competitive supply chain strategy and competitive intelligence gathering
• Contribute to organizational strategies and long-term goals as an advisor to senior management
• Discuss high-level supply chain issues with business executives, including risk management and new growth opportunities

Strategic Development Manager

Business Development Rep

• Own and develop revenue growth strategies for gaming partnership-led initiatives across B2B, channel-led programmes, and D2C opportunities through HyperX.com
• Represent HyperX categories including PCs, Notebooks, Peripherals, Monitors, 3D Print and Customisation, Software and more
• Develop and own a portfolio of strategic partners across gaming, tech and lifestyle sectors
• Seek and convert partnership revenue opportunities, including licensing, co-branded products, B2B/B2B2C solutions, channel programmes, D2C activations, software and other commercial models
• Build business cases, revenue forecasts, TAM assessments and commercial scenarios
• Develop go-to-market approaches with category, sales, e-commerce, marketing and other stakeholders
• Structure and negotiate complex partnership agreements
• Lead the end-to-end partnership lifecycle from outreach and negotiation through execution and post-launch optimisation
• Balance partnership value with business goals, product launches, resources, budget and stakeholder commitment
• Collaborate cross-functionally with Marketing, Legal, Finance, 3D Print, Product Development, Sales and other teams
• Assist internal teams with partnership efforts, proposals, negotiation and vetting
• Track and report partnership performance, KPIs, pipeline health, revenue contribution, margin impact, conversion metrics and financial outcomes
• Conduct research on gaming, esports and technology trends

Senior Strategy and Business Development Manager

Customer Success Manager

• Execute and optimize customer and partner nurture programs across Print, Personal Systems, and Poly
• Execute multi-touch engagement programs across email, automation platforms, enablement communications, and digital nurture experiences
• Partner with Campaign Managers, Content Strategists, Digital Experience & Optimization, and Growth Marketing teams to optimize customer journeys
• Lead partner enablement communications and activation efforts for SMB, Synergy, and Long Tail partners
• Own email strategy execution, communication sequencing, audience management, testing, deployment, and performance optimization
• Coordinate Campaign Managers, Content Strategists, UX/Web, MarTech, Internal Agency, and Alliance teams for timely delivery
• Identify journey gaps, engagement opportunities, and optimization recommendations with Web and Digital Experience teams
• Manage communication governance, nurture calendars, audience contact strategies, and engagement planning
• Track, analyze, and report engagement, nurture, adoption, and conversion performance
• Support testing and optimization of messaging, timing, sequencing, audience segmentation, and engagement tactics

Customer Engagement Specialist

Field Engineer

• Utilize advanced technical expertise in critical technology areas or customer groups
• Resolve complex single-technology and cross-technology incidents
• Collaborate with team members and internal groups on unusually complex issues
• Apply organizational solutions to highly complex customer requirements
• Design and implement specialized support solutions
• Identify additional services for future service revenue growth
• Provide technical consultation during contract renewal discussions
• Cultivate and maintain senior-level relationships in assigned accounts
• Manage customer expectations during escalations
• Interpret business challenges and recommend best practices to improve products, processes, or services
• Solve difficult and complex problems using creative solutions and independent judgment
• Lead moderate to high complexity projects
• Deliver professionally written reports
• Support operational and strategic plans
• Act as a team or project leader, providing direction and facilitating information validation and team decision-making

Industrial Remote Service Engineer

Support Engineer

• Diagnose and resolve complex HP Indigo hardware issues using advanced remote support tools and diagnostics
• Analyze technical data, customer symptoms, and system behavior to identify root causes and corrective actions
• Drive remote resolution whenever possible to minimize downtime and support HP's Shift-Left service strategy
• Support customers through reactive cases, proactive monitoring alerts, and predictive service notifications
• Utilize AI-powered diagnostics, analytics, and mixed reality tools, including HoloLens, to improve support effectiveness and customer outcomes
• Build trusted relationships with customers through proactive communication, ownership, and technical expertise
• Guide operators and customer personnel through troubleshooting and recovery procedures
• Identify operational challenges, efficiency gaps, and recurring issues impacting customer productivity
• Recommend practical solutions, best practices, and process improvements
• Perform detailed Root Cause Analysis on recurring or complex issues
• Document findings and contribute to HP's technical knowledge portfolio
• Share lessons learned and best practices with peers and partnering organizations
• Serve as the central point of coordination between customers, Field Service Engineers, Technical Support teams, Parts Operations, Product Support, and other stakeholders
• Ensure accurate diagnosis, proper parts identification, and effective handoff when onsite support is required
• Own escalations and drive resolution from initial engagement through closure
• Maintain clear and accurate case documentation
• Create and maintain technical documentation, knowledge articles, and customer-facing guidance
• Translate complex technical information into concise and actionable instructions
• Participate in a rotating support schedule covering customers across global regions
• Provide support for customers with 24x7 and 18x6 service entitlements and critical production environments
• Contribute to continuous improvement initiatives enhancing service quality, efficiency, customer satisfaction, and operational performance

Hardware Support Engineer – HP Indigo

Platform Engineer

• Build internal platform tools and services, including self-service portals/workbenches, backend APIs using Python/FastAPI, automations, and CI/CD tooling
• Develop MCP/gateway integrations and AI-enabled automations and flows
• Reduce friction for teams adopting the platform
• Write and maintain Terraform; provision and configure platform resources across AWS and Azure
• Diagnose deployment, networking, endpoint, and configuration issues
• Partner with security and networking specialists
• Participate in standups, syncs, planning and project meetings
• Conduct design and architecture reviews and regular PR/code reviews
• Onboard new teams and translate ambiguous requirements into practical plans
• Support productionization of models across SageMaker, Bedrock, Azure ML/AI Foundry, and Kubernetes, including hosting, inference, scaling, cost, and operational readiness
• Create documentation, onboarding guides, and reference examples
• Identify and implement process and platform improvements proactively

AI/ML Platform Engineer

Product Manager

• Develop and drive the Peripherals Portfolio Strategy within the Personal Computing / Systems organization
• Develop and secure approval for high-level global PSS plans and budgets
• Lead cross-functional, cross-organizational teams and agencies in introduction plans
• Develop and own a comprehensive GTM scorecard/dashboard with metrics, goals, and benchmarks
• Lead closed-loop post-analysis for marketing programs and execute indicated actions
• Define customer segmentation strategies globally and tailor PSS experiences
• Oversee global marketing operations activities, including CRM updates, accrual management, and collateral fulfillment
• Develop advanced sales training materials
• Partner with sales senior management in retailer/reseller account calls and development
• Champion the portfolio internally and externally
• Mentor and guide lower-level employees

Senior Product Manager, Personal Peripherals Portfolio

Sales

• Drive growth of Original HP ink and toner across reseller partners in the Independent Reseller & Contract Stationer channel
• Own a portfolio of reseller accounts and drive revenue, market share, and profitability
• Build and execute joint business plans with partners
• Develop executive and field-level partner relationships
• Deliver quota and growth targets through strategic selling and transactional execution
• Drive sell-through, pipeline development, and demand forecasting accuracy
• Identify whitespace opportunities and expand HP share within existing accounts
• Analyze partner performance, market trends, and competitive landscape
• Manage promotional investments, MDF/funds planning, and ROI tracking
• Refine territory and account plans
• Enable partners with tools, insights, training, and HP supplies expertise
• Collaborate with marketing, category, finance, and operations on go-to-market initiatives
• Provide field feedback on product, pricing, and promotional strategies
• Recruit and onboard new strategic partners
• Research markets and accounts to uncover growth opportunities
• Support deal development, including proposals, pricing, and contract alignment

Partner Business Manager – HP U.S. Supplies Sales

Software Engineer

• Provide engineering leadership to a team of audio experts building hardware/software solutions for Pan-PS products
• Advise senior management on overall audio strategies and long-term organizational goals
• Plan, manage, and monitor high-end operational and tactical employee activities
• Establish vision, strategy, and priorities for audio solutions across PCs, docks, and display products
• Design audio engineering solutions and build three-year strategies for audio hardware/software components
• Manage headcount, deliverables, schedules, costs, resources, timelines, and budgets across multiple projects and programs
• Communicate program status and escalate issues to program managers, marketing, supply chain, technical leaders, and executives
• Lead innovative audio solutions that differentiate HP in the market
• Resolve cross-business-unit disagreements on solution implementation and strategy
• Manage outsourced partners and suppliers, including deliverables, quality, schedules, costs, service terms, and project negotiations
• Identify process improvement and cost-reduction opportunities
• Apply expert subject-matter knowledge, drive change initiatives, and monitor performance goals
• Lead recruitment, performance management, coaching, and career development
• Ensure knowledge, performance standards, and career development tools support team and process development

Senior Manager – Audio Engineering

Technical Customer Success

• Serve as the technical lead for global OEM accounts
• Provide roadmap and planning insights covering platform, commodity, and regulatory areas
• Support sales teams during customer engagements and visits
• Act as a pre-sales technical consultant for Advanced Compute Solutions
• Lead change management efforts, including SCRs, lifecycle influence, and LTB planning
• Navigate and resolve undefined or inconsistent process areas
• Engage with CSS engineering to support current and future development
• Create and deliver roadmap and planning content
• Define Lifecycle Agreements and draft Long-Life documentation
• Lead internal cadence across HP’s Big 3 teams
• Drive customer NPI projects and integration into Custom Services (CIS)
• Interface between OEM and HP R&D teams
• Provide white-glove program management and technical consultation to HP’s top OEM accounts
• Drive alignment between customer needs and HP’s internal capabilities and lead cross-functional collaboration

OEM Technical Customer Manager

Executive Assistant

• Provide advanced tactical and strategic administrative support to upper-level executives
• Maintain key records and compile data for reports
• Prepare expense reports and edit executive presentations
• Own executives' calendars, schedule complex meetings, manage conflicts, and prioritize appointments
• Prepare meeting agendas, take minutes, follow up on action items, and anticipate future scheduling needs
• Screen and prioritize executive phone calls and emails
• Respond to routine inquiries and draft responses on behalf of executives
• Manage all aspects of executive travel, including international trips, visa applications, travel budgets, and emergencies
• Handle sensitive and confidential information while maintaining strict confidentiality protocols
• Generate statistical and analytic reports for strategic planning
• Prepare presentations with relevant insights for executives
• Serve as a primary point of contact between executives and internal/external stakeholders
• Coordinate administrative work within and across departments, divisions, and companies
• Supervise entry-level executive assistants or administrative support staff

Human Resources

• Establish and maintain relationships with top management to drive execution of HR programs
• Act as senior adviser within area of expertise during strategy development, functional policy setting, and implementation
• Perform highly complex HR or business analysis to achieve objectives
• Collaborate with centers of expertise to apply HR resources to business needs
• Advise on crucial business initiatives and lead HR programs and processes
• Assess HR implications of business strategy, identify opportunities, and design solutions
• Support operationally effective and strategically focused HR strategies for the global company
• Drive globally impactful process improvements and policy development initiatives
• Contribute innovative ideas and lead large cross-functional teams to solve complex business problems
• Provide mentorship and guidance to lower-level employees

HR Business Partner

• Drive revenue and customer satisfaction for accounts in the assigned territory
• Champion HP workstation products, including data science and AI offerings
• Help new and existing customers find and implement appropriate solutions
• Explain product features and benefits to potential customers
• Provide technical expertise and support to account managers
• Identify potential clients, nurture leads, and drive revenue growth
• Engage potential clients using sales and marketing techniques
• Create and present customized solutions and proposals
• Maintain client relationships and provide ongoing support
• Identify upselling and cross-selling opportunities
• Manage sales pipelines and track leads, opportunities, and prospects
• Guide junior team members in consultative selling, relationship building, objection handling, and closing
• Ensure compliance with company and industry-specific ethical standards
• Attend industry events and seminars to stay current on techniques and technologies
• Travel to customers’ sites

Sales Specialist – HP Workstations

Data Scientist

• Proactively review technical literature, learn new methodologies, and align with Data Science leaders
• Develop innovative solutions to existing and new business challenges
• Identify business needs, align with key stakeholders, organize analytics teams, connect model findings to business strategy, and generate practical recommendations
• Define and implement models to uncover patterns and predictions that create business value and innovation
• Lead complex cross-organizational projects involving several Data Scientists
• Provide guidance, training, and mentoring to less experienced staff members
• Provide domain-specific expertise in cross-organization projects and initiatives
• Collaborate with Managers, Directors, EXEC2s, and EXEC3
• Develop presentations for senior decision makers covering the case for change, options, trade-offs, and recommendations
• Manage relationships with business partners to evaluate and foster data-driven innovation
• Support the people leader with skills assessment, feedback, and hiring criteria/approach
• Tie insights into effective visualizations communicating business value and innovation potential
• Maintain proficiency in data science and contribute to industry data science initiatives
• Lead high-impact initiatives influencing global marketing investment decisions
• Shape how AI, experimentation, and analytics are operationalized across HP’s digital direct marketing ecosystem

Lead Data Scientist, Marketing Advanced Analytics

Business Analyst

• Collect, analyze, interpret, and present data to support decision-making and provide organizational insights
• Participate in business enablement teams delivering data-driven projects and solutions
• Execute data collection, analysis, and visualization procedures using Power BI and AI/machine learning-generated insights
• Collaborate with internal and external partners on experiments and validations
• Collect, record, analyze, and communicate data findings
• Develop data stories for presentations and business reviews
• Develop mathematical and financial models, conduct experiments, and support data-driven apps and dashboards
• Participate in data quality governance framework design and optimization
• Apply data analysis skills to create data solutions using Microsoft Power Platform
• Provide analysis and limited project direction while working independently on moderate-scope problems