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Ingot Legal RecruitmentCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and software adoption, with a strong understanding of the legal industry and the ability to deliver effective training and support. Proficient in monitoring customer health metrics and driving satisfaction through proactive engagement and tailored solutions.
Highest-signal resume keywords
Client-Facing ExperienceUnderstanding Of Legal IndustryCustomer Renewals ManagementOnsite And Remote Training DeliveryStrong Communication Skills
About the role
Key responsibilities & impact- Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
- Act as a trusted adviser and subject matter expert for the software
- Support customers nationwide to maximise value from their case management software
- Promote adoption of the full product suite, including new features and functionality
- Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
- Proactively address customer concerns and resolve issues in collaboration with internal teams
- Deliver onsite and remote training sessions to support product adoption and best practice use
- Engage with customers throughout their life-cycle to ensure continued success
- Identify opportunities to develop reference customers and support new business initiatives
- Represent the company at industry events and deliver customer webinars showcasing product updates and best practices
- Guide clients through onboarding and implementation support
- Provide tailored training and hands-on support from initial project meetings through post-implementation follow-ups
Requirements
What you’ll need- Experience in a client-facing role
- An understanding of the legal industry and how firms operate
- Experience managing customer renewals and maintaining service quality
- Willingness to travel nationwide approximately 2 to 3 days per week
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Self-motivated, disciplined, and able to work independently
- Passion for technology and helping customers succeed with software
- Ability to clearly explain solutions and workarounds in a simple, concise way
- Full UK driving licence and access to a car (car allowance provided)
- Professional, articulate, and well presented
- Strong working knowledge of Microsoft Word, Excel, and Outlook
- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors' Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero
Benefits
Comp & perks- £7,200 car allowance
- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access a unique program to support you in buying your primary residence
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Regular socials
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Health Metrics MonitoringCase Management Software SupportTraining DeliveryProblem ResolutionSoftware Adoption PromotionUnderstanding Of Solicitors' Accounts RulesBasic Knowledge Of Xero
Soft Skills
Organisational SkillsTime ManagementSelf-MotivatedDisciplinedProfessional Presentation
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Legal IndustrySmall Law Firm EnvironmentsCustomer EngagementCustomer SatisfactionCustomer Loyalty