Customer Success Manager jobs in United Kingdom

Explore 135 matching jobs.

Hiiya

Customer Success Manager – Enterprise

Hiiya

Posted: 10/21/2026
Kaseya

Peer Success Manager

Kaseya

Posted: 10/21/2026
Ingot Legal Recruitment

Customer Success Manager – Legal Tech

Ingot Legal Recruitment

Posted: 10/21/2026
KOR Financial

Client Success Manager – Director, EMEA, UK

KOR Financial

Posted: 10/21/2026
SQL
KOR Financial

Client Success Analyst – Senior Analyst

KOR Financial

Posted: 10/21/2026
SQL
Phiture

Senior Growth Consultant – CRM

Phiture

Posted: 10/21/2026
Tableau
The Growth Foundation

CRM Executive

The Growth Foundation

Posted: 10/21/2026
Inspired Thinking Group (ITG)

CRM Executive – 6-Month Fixed Term Contract

Inspired Thinking Group (ITG)

Posted: 10/21/2026
Cloud
LEAP Wealth

Customer Success Manager – Legal Tech

LEAP Wealth

Posted: 10/21/2026
Iru

Manager, Customer Success – EMEA

Iru

Posted: 10/20/2026
Jumio Corporation

Customer Success Manager

Jumio Corporation

Posted: 10/19/2026
Granular Energy

Customer Success Associate

Granular Energy

Posted: 10/19/2026
Moss | Spend smarter

Customer Success Manager

Moss | Spend smarter

Posted: 10/19/2026
Siteimprove

Customer Success Executive

Siteimprove

Posted: 10/19/2026
Nordhealth

Enterprise Customer Success Manager

Nordhealth

Posted: 10/16/2026
Tjekvik

Senior Customer Success Manager

Tjekvik

Posted: 10/15/2026
Medivet

Client Experience Manager

Medivet

Posted: 10/15/2026
Zinc

CRM Administrator, Hubspot

Zinc

Posted: 10/15/2026
Synthesia

Strategic Customer Success Manager

Synthesia

Posted: 10/15/2026
LEAP Wealth

Customer Success Manager – Legal Tech

LEAP Wealth

Posted: 10/15/2026
Hiiya

Customer Success Manager – Enterprise

Hiiya
Posted 10/21/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic enterprise accounts, leading complex negotiations, and developing account plans that align with customer objectives. Proficient in building executive relationships and driving revenue retention and expansion in a B2B SaaS environment.

Highest-signal resume keywords
Strategic Account ManagementExecutive Relationship BuildingComplex NegotiationsRevenue RetentionFluent English and Business-Level Proficiency in French, Spanish, or German

About the role

Key responsibilities & impact
  • Own a portfolio of 20–25 strategic enterprise accounts across the UK and Europe
  • Manage gross and net revenue retention, renewals, and expansion
  • Build executive relationships from Director to C-level across customer experience, contact centre, marketing, fraud, security, and procurement
  • Develop strategic account plans mapping customer objectives, success metrics, buying centres, and whitespace into growth roadmaps
  • Lead executive and quarterly business reviews and quantify ROI, including answer-rate uplift, contact-centre efficiency, and fraud reduction
  • Run complex renewals and multi-year negotiations covering pricing, contract structure, procurement, legal, and security
  • Forecast renewals accurately in the CRM
  • Partner with Sales and Solutions Engineering to close expansion across business units, geographies, use cases, and products
  • Identify risk through usage, health, and relationship signals
  • Turn customer insight into input for Product, Engineering, and Marketing
  • Work closely with Sales, Solutions Engineering, Product, and Hiya leadership

Requirements

What you’ll need
  • Typically 5+ years in customer success, strategic account management, or enterprise account management at a B2B SaaS or technology company
  • Fluent English plus business-level proficiency in at least one of French, Spanish, or German
  • Confidence leading executive conversations, renewals, and commercial negotiations in that language
  • Track record owning and growing large, complex enterprise accounts
  • Experience with six- or seven-figure renewals and expansions against an NRR or quota target
  • Experience influencing senior executives and working through large organisations with many stakeholders
  • Strong commercial sense, including building value cases, leading negotiations, and linking product capabilities to customer outcomes
  • Experience creating and running strategic account plans and executive business reviews
  • Experience managing enterprise customers in regulated industries is advantageous
  • Background in communications technology, CPaaS, contact-centre solutions, caller ID, fraud prevention, or conversation intelligence is advantageous
  • Working knowledge of UK and EU regulation on caller ID, spam, and fraud is advantageous
  • Right to work and live in the UK without visa sponsorship
  • Willingness to work from the London office in person 3 days a week
  • Located within commuting distance of Greater London or willing to relocate

Benefits

Comp & perks
  • Equity compensation aligned with impact and company growth
  • Learning and development budget
  • Internal mobility and career pathing
  • Supportive and empowering company culture
  • Equal opportunity and inclusive work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success ManagementAccount PlanningRenewal ManagementForecastingValue Case DevelopmentCommercial NegotiationStakeholder InfluenceROI QuantificationEnterprise Account GrowthRegulated Industry Experience
Soft Skills
Confidence in Executive ConversationsInterpersonal CommunicationProblem-SolvingCollaboration
Tools & Technologies
CRM SoftwareContact-Centre SolutionsCPaaSFraud Prevention ToolsConversation Intelligence
Industry Keywords
B2B SaaSUK and EU RegulationCaller IDSpam RegulationFraud Reduction