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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer accounts, driving retention strategies, and leveraging data analytics to inform decision-making. Proven ability to collaborate cross-functionally and deliver client training to enhance customer value realization.
Highest-signal resume keywords
Customer Success ManagementProject ManagementData AnalysisCross-Functional CollaborationAccount Growth Strategies
About the role
Key responsibilities & impact- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
- Identify and execute expansion opportunities end-to-end to achieve account growth targets
- Define and drive retention strategies through structured account plans to meet retention goals
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
- Deliver client training and enablement sessions to drive value realization
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence
Requirements
What you’ll need- 5+ years of experience as a Customer Success Manager managing enterprise accounts
- Proven track record in project management and cross-functional collaboration
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions
- Demonstrated success in building and growing long-term, value-driven customer relationships
- Comfortable operating in fast-paced, dynamic environments
- Willingness to travel several times a year
- Experience in the payments industry - an advantage
Benefits
Comp & perks- Health, dental & vision insurance
- Equity / stock options
- Generous PTO + company holidays
- Parental leave
- Company-wide shut down every last day of the quarter
- Company-wide events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InterpretationAccount ManagementRetention Strategy DevelopmentCustomer Feedback AnalysisClient Training Delivery
Soft Skills
Relationship BuildingAnalytical MindsetAdaptabilityCommunication Skills
Industry Keywords
Payments Industry ExperienceEnterprise AccountsStakeholder EngagementValue-Driven RelationshipsBusiness Review Meetings