Customer Success Manager jobs in United States

Explore 1,180 matching jobs.

SmartLab Learning

Customer Success Manager

SmartLab Learning

Posted: 10/22/2026
Gartner

Client Success Associate, Spanish Speaking

Gartner

Posted: 10/22/2026
Gartner

Client Success Associate

Gartner

Posted: 10/22/2026
Waymark

Partner Success Manager

Waymark

Posted: 10/22/2026
Coursedog

Client Success Manager

Coursedog

Posted: 10/22/2026
Hire Overseas

Internal Customer Success Manager

Hire Overseas

Posted: 10/22/2026
Hire Overseas

Internal Customer Success Manager

Hire Overseas

Posted: 10/22/2026
Catena

Customer Success Manager

Catena

Posted: 10/22/2026
justt

Enterprise Customer Success Manager

justt

Posted: 10/22/2026
Clario

Client Success Director

Clario

Posted: 10/22/2026
TalkNY Therapy

Client Success Specialist – Afternoon Shift

TalkNY Therapy

Posted: 10/22/2026
SmartBug Media

CRM Strategist

SmartBug Media

Posted: 10/22/2026
Georgia General Assembly

Client Success Manager

Georgia General Assembly

Posted: 10/22/2026
Assembly
EnableComp

Director of Client Success – Revenue Cycle Management

EnableComp

Posted: 10/21/2026
SFDC
Encoura

Digital Client Success Manager

Encoura

Posted: 10/21/2026
SPS Commerce

Senior Customer Success Manager – Enterprise

SPS Commerce

Posted: 10/21/2026
Prophetic

Customer Success Manager

Prophetic

Posted: 10/21/2026
Tempus AI

Customer Success Representative

Tempus AI

Posted: 10/21/2026
Gartner

Client Success Associate, Onboarding, Fluent in French

Gartner

Posted: 10/21/2026
Koofen

Head of Customer Success

Koofen

Posted: 10/21/2026
SmartLab Learning

Customer Success Manager

SmartLab Learning
Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite
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Core Competencies

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Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the K–12 EdTech sector, focusing on relationship building, renewal strategies, and data-driven decision-making. Proficient in utilizing Salesforce and HubSpot for customer engagement and analytics.

Highest-signal resume keywords
Customer Success ManagementRenewal Strategy DevelopmentSalesforce ProficiencyK–12 Education ExpertiseVirtual Facilitation Skills

About the role

Key responsibilities & impact
  • Support customers through post-sale onboarding and implementation in partnership with Tech Support and Implementation teams.
  • Maintain customer communication throughout onboarding and establish early relationships with school and district stakeholders.
  • Own customer relationships, build trust, sustain program continuity, and maintain alignment on SmartLab’s value.
  • Collaborate with territory Sales representatives on account health, stakeholder changes, and opportunities.
  • Schedule and lead QBRs/EBRs showcasing usage analytics, student outcomes, and ROI.
  • Understand customer decision-maker journeys, goals, priorities, stakeholders, and evolving needs.
  • Forecast renewal risk using HubSpot, Salesforce, and customer feedback.
  • Identify expansion opportunities and execute customer success and renewal plans.
  • Cultivate customer advocates and develop references, testimonials, case studies, and event participation.
  • Coordinate internal teams to resolve customer-impacting issues and maintain transparent escalation communication.
  • Log customer feedback and feature requests; share trends with Product and Marketing.
  • Maintain accurate Salesforce records and communicate account status, risks, renewals, and growth opportunities.
  • Use Monday.com dashboards to track project milestones and communicate status internally.

Requirements

What you’ll need
  • Bachelor’s degree or 5+ years of relevant experience in Customer Success, Account Management, or K–12 EdTech implementation.
  • Proven track record with renewals in a subscription/SaaS or curriculum‑as‑a‑service environment.
  • Deep familiarity with U.S. K–12 buying cycles, funding sources, and classroom dynamics.
  • Excellent virtual facilitation, presentation, and storytelling skills.
  • Strong data orientation—comfortable building reports in Salesforce and interpreting engagement analytics.
  • Ability to work independently in a fully remote, distributed team; strong asynchronous communication habits.
  • Prior K-12 teaching or leadership experience preferred.
  • Experience with Hubspot, Salesforce, Monday.com, and Microsoft 365 (Teams/Outlook).
  • Exposure to STEM or project‑based learning pedagogies preferred.
  • Experience preparing for and leading Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and other key customer journey milestones preferred.
  • Travel up to 15% primarily for on-site school launches, regional conferences and company events.

Benefits

Comp & perks
  • Health Care Plan (Medical, Dental, Vision, Ancillary)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation & 14 Paid Holidays Annually)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability Options
  • Salary range: $75k-$95k

ATS Keywords

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Hard Skills
Customer Relationship ManagementData AnalysisReport BuildingOnboarding ImplementationRenewal Forecasting
Soft Skills
CommunicationCollaborationTrust BuildingAsynchronous CommunicationPresentation Skills
Tools & Technologies
SalesforceHubSpotMonday.comMicrosoft 365Analytics Dashboards
Industry Keywords
K–12 EdTechSubscription/SaaSClassroom DynamicsSTEM EducationProject-Based Learning