NatWest Group

Associate

• Prepare customer and sector analysis and pitch materials
• Support strategy definition and transaction origination
• Develop stakeholder relationships to understand and shape strategy, process, and capability
• Support specialists in building and maintaining business with customers
• Analyze customer and sector requirements and deliver appropriate solutions
• Support activity presenting the bank as the leading partner to customers
• Support commercial strategy and internal stakeholder management
• Develop understanding of strategy and product definition
• Support transaction execution and shape strategy and capability

Associate, Technology, Media and Telecoms (TMT) Sector Coverage

Data Engineer

• Build, maintain, test, and optimise scalable data architecture
• Extract data, transform it for use by data analysts and scientists, and load it into data platforms
• Develop comprehensive knowledge of the bank’s data structures and metrics
• Advocate change for product development
• Practice DevOps adoption in data engineering delivery
• Perform root cause analysis and resolve issues
• Collaborate with core technology and architecture teams to build data knowledge and solutions
• Understand data platform cost levers and build cost-effective, strategic solutions
• Source new data using appropriate tooling and integrate it into overall solutions
• Participate actively in the data engineering community and support the bank’s strategic direction

Business Analyst

• Utilise specialist knowledge to provide insightful analysis and understand the impact to the business
• Provide analysis and recommendations for leadership teams to inform business decision-making and support long-term goals
• Use customer insights, colleague feedback, market insights and relevant business operational data to provide analysis
• Conduct financial and headcount reporting, including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, and local analysis intelligence and commentary
• Support people planning, including capability, engagement and communications
• Engage and influence stakeholders to ensure the best outcomes are delivered for the business
• Deliver recommendations and decisions required to improve business performance
• Review relevant MI and provide ad-hoc analysis of data

Performance & Business Management Analyst – 12 Months

Full-stack Engineer

• Design, produce, test and implement working software across the system lifecycle
• Develop knowledge of the associated platform across business, applications, data and infrastructure disciplines
• Liaise with principal engineers, domain architects and key stakeholders to understand platform operation and business objectives
• Apply Agile methods to software development on the backlog
• Produce resilient, long-lived software and adapt to future needs
• Deliver intentional architecture and formulate emergent design through ideas, experimentation and prototyping
• Design and develop software with automated build, test and deployment activities using executable patterns
• Apply Microservices, Kubernetes and Cloud Technologies
• Work in a permanent feature team

Senior Java Software Engineer

• Produce business requirements to inform future state design
• Support teams in understanding and linking requirements to the overall domain strategy
• Research, understand and keep up to date with industry thinking, best practice, technology and customer trends
• Elicit and understand internal and external technology customer needs
• Analyse, refine, synthesise, translate and document requirements in an accessible form for stakeholders
• Work across teams and stakeholders to capture, validate and document business and system requirements
• Ensure requirements align with strategic principles and are translated from business operations, objectives or external requirements
• Interact with customers, key stakeholders and the team to obtain and document functional and non-functional needs
• Support analysis of business requirements and technical specifications into small testable and releasable elements
• Write business requirements, user stories and epics using relevant techniques
• Support creation and execution of test scenarios and test scripts
• Identify and support cut-over and implementation tasks
• Facilitate UAT and support platform and feature teams in executing UAT

Technology Business Analyst – AVP

Scrum Master

• Coach and guide the team to perform at its highest level and at a sustainable pace
• Remove impediments to progress
• Facilitate meetings
• Protect the team from outside influences or distractions
• Work with the product owner to ensure the product backlog is in good shape and ready for the next sprint
• Ensure the Scrum team understands Agile practices, the Scrum framework, and its values
• Help the team deliver working software to satisfy platform customers and respond quickly to their needs
• Transform the Scrum team into a self-organising team using Systems and Lean thinking
• Act as process owner for the team
• Maintain relationships with key project stakeholders
• Build a culture of safety and continuous improvement through people leadership, coaching, engagement, and skills development

Scrum Master – AVP

Controller

• Oversee transfer pricing activities across NatWest Markets
• Partner with Finance, Tax, business stakeholders and outsourced providers
• Review and challenge transfer pricing calculations, including intercompany invoicing and settlements
• Drive consistent application of transfer pricing methodologies across legal entities and regions
• Support internal audits, regulatory reviews and stakeholder queries by providing transfer pricing analysis and evidence
• Identify operational risks, strengthen controls and drive continuous improvement across transfer pricing processes
• Support delivery of the annual Transfer Pricing Plan
• Ensure adherence to Ring-Fencing Arm's Length requirements
• Contribute to wider Legal Entity Financial Control activities and strategic initiatives

Transfer Pricing Controller

Product Manager

• Own a critical product domain across the suite of deposit products, such as Acquisition, Growth, or Retention
• Lead a cross-functional squad to build customer journeys and backend integrations
• Drive strategy and execution for a specific stage of the customer lifecycle across deposit products
• Work with engineers and designers on front-end customer journeys, backend architecture, data pipelines, and API integrations
• Run rapid A/B tests and launch targeted features
• Optimise user flows and improve domain-specific outcomes
• Use data to prioritise and optimise conversion funnels, customer acquisition costs, retention rates, and lifetime value
• Keep the customer at the heart of product plans and improve the digital journey

Product Owner – Deposits

Financial Planning and Analysis

• Manage and grow a portfolio focused primarily on Real Estate Finance customers
• Originate high-quality new business and build trusted relationships across Guernsey’s REF market
• Develop a strong local network of customers, property professionals and introducers
• Prepare well-researched and comprehensive briefs and pitch books for customer and prospect meetings
• Use contact and strategy planning tools to identify and meet customer needs
• Deliver high-quality customer interactions and experiences
• Act as a visible, positive presence in other parts of the business and the external market
• Support senior management in assessing and analysing customers’ financial information
• Maintain the credit quality of the portfolio to a high standard with senior colleagues
• Enhance customer satisfaction and advocacy by providing products and services that best serve customer needs
• Identify credit issues affecting clients

Corporate Relationship Director – Real Estate Finance

Director

• Support origination of new business, client relationship management and delivery of tailored banking solutions for private funds clients
• Support the full client lifecycle, including origination, onboarding, relationship development and ongoing client management
• Develop client strategies, pitch materials and internal reporting to support commercial decision-making
• Liaise with clients and internal stakeholders on transaction origination, execution and customer servicing
• Maintain accurate records of client activity, pipeline progress and deal documentation
• Coordinate and drive execution of customer requests and transactions across stakeholders
• Ensure timely and consistent deliverables in line with risk and control frameworks
• Maintain records of customer interactions, pipeline activity and deal progress using internal systems
• Identify private funds market themes and their impact on clients and requirements
• Identify process efficiencies and support automation initiatives
• Review and update procedures
• Support strategic initiatives and customer, cultural and commercial objectives
• Participate in team development and knowledge sharing

Assistant Director, Funds Coverage

Customer Support

• Take ownership of customer complaints from initial receipt through resolution
• Deliver fair, timely and well-reasoned outcomes while meeting regulatory requirements and quality standards
• Give due consideration to customers who have suffered distress, inconvenience or financial loss
• Work closely with customers throughout their complaint journey
• Listen to customer concerns, investigate issues thoroughly and keep customers informed
• Log and update complaints fully and accurately in the complaints management system
• Ensure complaints are fully investigated and understood before responding
• Understand and respond positively to customer objections
• Build and maintain working relationships across the bank to support fair outcomes and strong customer experiences
• Use approved digital and AI-enabled tools to improve efficiency and customer and colleague experiences
• Review processes for automation, simplification or enhancement
• Work flexibly across Specialist Customer Service and support other specialist disciplines when required

Customer Support Specialist

• Set the vision, strategy, and integrated roadmap for economic crime analytics products and platforms
• Align products and platforms to customer outcomes, regulatory commitments, and strategic priorities
• Set product direction for Economic Crime analytics capabilities
• Combine customer, colleague, and business needs into a clear vision and prioritised roadmap
• Lead a team of Product Owners and Business Analysts
• Create focus, decision-making, and ways of working to turn complex problems into measurable outcomes
• Lead, coach, and develop the product function
• Drive clear ownership and consistent standards
• Own end-to-end product outcomes
• Ensure implementation of proposed solutions and measure delivered impact
• Shape investment choices and sequencing across run and change
• Make trade-offs among customer value, fraud-loss prevention, risk, technical debt, cost, capacity, and dependencies
• Work across teams to align product strategy and delivery
• Build scalable and sustainable capabilities

Lead Product Owner

Vice President

• Support a set of environments used by platform applications
• Act as a point of contact for environment-related activities
• Assist environment managers in preparing a rolling environmental strategy considering stability and resilience risks
• Assist environment managers with complex and critical environment-related activities
• Create stories and features for the domain backlog
• Improve efficiency, resilience, reliability, quality, and manual inconsistency through automation and virtualisation
• Support management of non-production environments
• Maintain non-production environment dashboards
• Focus on customer value and provide a positive customer experience
• Introduce automated and virtualised environments to increase speed, efficiency, quality, resilience, and reliability
• Understand upcoming work and customer vision to respond quickly to environment-related needs
• Collaborate with stakeholders across the bank and third-party suppliers to optimise platform environments

Environment Analyst, Associate Vice President

Consultant

• Explain business performance and recommend management actions through data analytics in a client-facing role
• Develop processes enabling distribution and understanding of insights across the wider bank
• Use insights to drive effective business decision-making
• Build and deliver franchise analytics and insights using financial and business performance data, including balance sheet and P&L
• Develop and maintain statistical profitability models and associated analytics
• Provide actionable management information on model performance
• Provide insight through analysis and communicate findings to stakeholders
• Identify opportunities to improve business strategy through product, proposition, target operating model, and pricing levers
• Improve analytical outputs, team approaches, and processes
• Work with managers to maximise team performance and effectiveness
• Share technical expertise to improve team capability

Analytical Consultant

Content Manager

• Lead the creative development and executional delivery of the digital content and channels strategy with the External Communications team
• Drive discoverability through engaging content across digital channels
• Support delivery of digital assets for the bank’s Annual Report with Financial Media and Investor Relations teams
• Oversee an annual programme of content supporting storytelling across the bank
• Decide how media is produced for owned digital channels
• Lead a small team of multimedia content specialists, including editorial, video, and social creators
• Devise, produce and deliver an always-on content calendar for the website, LinkedIn, YouTube, and other corporate channels
• Amplify corporate and consumer campaigns through informative and engaging content
• Optimise content for discoverability across emerging AI search experiences
• Measure content performance and report outcomes to the Corporate Affairs leadership team